Inside Sales & Customer Support Specialist (with AI Tools Experience)

Role Overview

This is a dual role where you will:

• Manage customer service & inside sales tasks (lead qualification, follow-ups, order support, account management).
• Work with AI-driven tools (chatbots, CRM automations, AI-assisted calls) to streamline Tier 1 support and ensure smooth customer experiences.

Key Responsibilities

• Handle inbound/outbound calls, emails, and chats for Canadian clients.
• Manage lead qualification, follow-ups, and customer account updates.
• Support order processing, payment schedules, and issue resolution.
• Train and maintain AI chatbot flows for FAQs and Tier 1 inquiries.
• Use CRM tools (HubSpot, Salesforce, Zoho, or similar) to track leads & customer interactions.
• Escalate complex issues to internal teams while ensuring customer satisfaction.
• Provide weekly reports on customer interactions, sales opportunities, and AI tool performance.

Qualifications

• 2–5 years of customer service / inside sales / account support experience.
• Strong written & spoken English; clear communication style.
• Experience with CRM software (HubSpot, Salesforce, Zoho, or similar).
• Familiarity with AI tools such as chatbots (Dialogflow, ChatGPT, Intercom, Twilio AI, Freshdesk bot, etc.).
• Ability to work overlapping hours with Canadian time zones.
• Strong problem-solving skills, patience, and customer-first mindset.

Nice to Have

• Prior experience in BPO, SaaS, or tech-enabled customer support.
• Exposure to AI call assistants and workflow automation.
• Sales-oriented mindset — ability to spot upsell/cross-sell opportunities.

Job Type: Full-time

Pay: ₹10,726.25 - ₹53,197.30 per month