Infrastructure Technology Manager

As the Manager Operations of Core Infrastructure Services at Ameriprise India LLP, you will be responsible for overseeing 24*7 Operations of Core Infrastructure Services across on-premises data centers and multi-cloud environments. Your role will involve managing daily operations of infrastructure platforms supporting Core Infrastructure Services. Key Responsibilities: - Oversee day-to-day operations of lifecycle management of hybrid compute platforms across AWS and on-prem environments. - Participate in daily business stability & Enterprise change approval Board calls, and lead Incident/Change and Problem related details to leadership. - Champion in managing all ITSM related metrics and collaborate with internal and external stakeholders. - Ensure infrastructure solutions are secure and aligned with business and technology strategies. - Manage enterprise IT operations of Server & storage and backup platforms, including cloud-native storage and hybrid solutions. - Implement data protection strategies meeting compliance, recovery, and business continuity requirements. - Prepare and manage support roster for Core Infrastructure Services. - Ensure platform resilience, performance, and observability through proactive monitoring and automation. - Oversee backup and recovery processes and ensure data redundancy via Business continuity Processes. Operational Governance & Service Management: - Oversee infrastructure operations through ITSM best practices across cloud and on-prem environments. - Collaborate with stakeholders on vendor-delivered services and ensure SLAs are met for infrastructure availability, performance, and support. - Act as a point of contact from Operations team for critical infrastructure issues, ensuring rapid resolution and root cause analysis. - Collaborate with application, security, and product teams to ensure infrastructure capabilities align with evolving business needs. - Manage cross-functional programs enabling cloud adoption, infrastructure optimization, and digital transformation. Key Qualifications: - Good understanding of Cloud & Compute Services, Storage & Data Protection, and Platform Engineering & Virtualization technologies and related processes. - Bachelor's degree in computer science, Engineering, MIS, or related field, or equivalent work experience. - 12+ years of experience in managing operations for infrastructure teams, including technologies like Linux, Windows, ESX, VMWare, Cisco UCS, storage and backup systems. - Experience in operationally managing Cloud Services like EC2, AMI, EBS, FSX, EBS, EFS, S3, Azure NetApp (ANF), NetApp CVO etc. - Proficiency in ITSM practices, automation, monitoring solutions, vendor management, and strategic partnerships. - Knowledge of cloud technologies and providers including AWS, Azure, and GCP. About Our Company: Ameriprise India LLP has been providing client-based financial solutions for 125 years, with a focus on Asset Management, Retirement Planning, and Insurance Protection. Join our inclusive, collaborative culture and work with talented individuals who share your passion for great work and ethical practices. (Note: Timings, Business Unit, Job Family Group are not included in the Job Description as they are specific internal details for the organization),