Infrastructure Services Delivery Engineer

Primary Responsibilities:

• Overseeing the implementation Proficient in maintaining and maintenance of EVM solutions

  : This involves ensuring that the EVM tools and systems are properly configured, updated, and functioning as intended to meet the organization's needs.

• Coordinating with stakeholders

  : Regularly communicating with various departments, such as IT, Business, and customer service, to understand their requirements and ensure that the EVM solutions align with organizational goals and deliver value.

• Leading the technical EVM team

  : Providing guidance, support, and direction to the team members, ensuring that they follow best practices and work efficiently to achieve project objectives.

• Monitoring and optimizing EVM processes

  : Continuously reviewing and improving the processes related to event and alert management to enhance system reliability and performance.

• Ensuring project governance and successful outcomes

  : Managing project timelines, and resources to ensure that EVM projects are completed on time and within budget, while also delivering the expected value and benefits to the organization.

Qualifications :

• Minimum of 5 years of related experiencewith Event and Alert Management Technologies (ServiceNow, PagerDuty).
• Bachelor's degree preferred or equivalent experience

Talent needed for success

• Technical Documentation:

  Proficiency in creating and maintaining comprehensive technical documentation, including job aids, process documents, and governance materials to support organizational standards.

• Application Skills:

  Proficiency in using Office Applications, ServiceNow, and PagerDuty to manage events and alerts and create documentation.

• Data Analysis and Reporting:

  Strong skills in analyzing event and alert data to identify trends, generate insights, and produce actionable reports for continuous improvement.

• Stakeholder Engagement:

  Ability to engage with various stakeholders, understand their needs, and communicate updates and findings through formal and informal written methods.