Infra Tech Support Practitioner

Project Role :

Infra Tech Support Practitioner

Project Role Description :

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :

Site Reliability Engineering

Good to have skills :

NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As an Infra Tech Support Practitioner, you will be engaged in providing ongoing technical support and maintenance for both production and development systems. Your typical day will involve addressing various technical issues, ensuring the smooth operation of software products, and delivering support for configured services across multiple platforms. You will work both remotely and onsite, collaborating with team members to troubleshoot and resolve issues effectively, while adhering to established operating models and processes. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor system performance and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering. - Strong understanding of incident management and response strategies. - Experience with cloud infrastructure and services. - Familiarity with automation tools and scripting languages. - Knowledge of monitoring and logging tools to ensure system reliability. Additional Information: - The candidate should have minimum 5 years of experience in Site Reliability Engineering. - This position is based at our Noida office. - A 15 years full time education is required.