Infra Tech Support Practitioner

Project Role :

Infra Tech Support Practitioner

Project Role Description :

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :

ServiceNow

Good to have skills :

NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Provide hardware/software support for configured services running on various platforms. - Implement technology at the operating system-level across all server and network areas. - Perform L1 and L2/ basic and intermediate level troubleshooting. - Maintain and update documentation for systems and software products. - Collaborate with cross-functional teams to resolve technical issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow. - Good To Have Skills: Experience with JavaScript. - Strong understanding of IT operations and infrastructure management. - Knowledge of server and network configurations. - Experience in troubleshooting hardware and software issues. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow. - This position is based at our Pune office. - A 15 years full time education is required.