Infra Tech Support Practitioner

Job Description

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Splunk Enterprise Architecture and Design Good to have skills : Python (Programming Language), Microsoft Azure DevOps, Ansible on Microsoft Azure, No Function Specialty Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :An individual should have a proven experience of more than 5 yrs. into Splunk, with more than 8 yrs. of experience overall.Hold great ability to understand the business requirements and converting them into solution designs,Should be quality oriented, Committed to deliver, pragmatic and solution oriented and most importantly a team player and with great communication skills. Key Responsibilities:- Strong automation experience with YAML/python, build & release pipelines Plan and strategize new optimized solutions Should have SRE mindset, eliminating toil & targeting automation for any manual & repeatable task. Strong Architecture knowledge (distributed search/index lifecycle/cluster bundle/manage apps/rolling operation/buckets management) Multi-Site Clustering (both Search heads & indexers stack) with replication strategies Indexes management Summary Indexes/DM Acceleration/Scheduled searches Maintain Jobs & their performance Splunk Install/Upgrade/Uninstall Create & Develop Monitoring Jobs for alerts Troubleshoot issues/error via different logs SPL (tune real-time searches) DMC, DB Connect exposure & knowledge Maintain & develop documents(SOPs) of the whole platform Technical Experience:- Strong Experience of working with YAML/Ansible for automation Comfortable working with UNIX Platform Basic Networking Skills Strong Azure DevOps skills To support 24*7 environment with rotational shifts Experience of working into Azure Cloud environment Strong skills into core Splunk Enterprise Administration (Architect certified-preferable) Skills/exposure to Containerization technology, kubernetes, AKS, etc. Skills/exposure to Observability (OTel) Professional Attributes:- An individual should have a proven experience of more than 5 yrs. into Splunk, with more than 8 yrs. of experience overall. Hold great ability to understand the business requirements and converting them into solution designs, Should be quality oriented, Committed to deliver, pragmatic and solution oriented, And most importantly a team player and with great communication skills. Educational Qualifications:- Graduate/full time degree Qualifications 15 years full time education