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Accenture
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Infra Tech Support Practitioner

Job Expired: This job listing has expired.

Infra Tech Support Practitioner

Accenture

5 - 10 years

7 - 12 Lacs

Hyderabad

Posted:9 months ago| Platform:

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Skills Required

intune system maintenance endpoint technical support troubleshooting tcp checkpoint endpoint security antivirus epo soc ip information security dlp microsoft azure networking siem malware analysis encryption firewall splunk ids mcafee

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Microsoft Intune

Good to have skills :Microsoft Endpoint Configuration Manager, Microsoft 365 Security & Compliance
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on configuring services running on various platforms and implementing technology at the operating system-level across all server and network areas.
Roles & Responsibilities:

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Ensure smooth functioning of hardware/software support.

Implement technology at the operating system-level.

Troubleshoot at L1 and L2 levels.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Microsoft Intune.

Good To Have Skills:Experience with Microsoft Endpoint Configuration Manager.

Strong understanding of system maintenance and support.

Knowledge of software products and services.

Experience in troubleshooting hardware and software issues.
Additional Information:

The candidate should have a minimum of 5 years of experience in Microsoft Intune.

This position is based at our Hyderabad office.

A 15 years full-time education is required.

Qualifications
15 years full time education

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Infra Tech Support Practitioner