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Infra Tech Support Practitioner

Infra Tech Support Practitioner

Accenture

10 - 15 years

1 - 5 Lacs

bengaluru

Posted:23 hours ago| Platform:

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Skills Required

compliance issue resolution operating systems backup solutions system administration system administrator technical support automation automation tools shell linux software solutions bash shell scripting clustering unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :AIX System Administration

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education
Key Responsibilities:

Manage, configure, and maintain IBM AIX environments across production, development, and test systems.

Perform installation, patching, and upgrades of AIX operating systems and related software.

Administer and optimize LPARs, VIO servers, and PowerHA clusters for high availability and performance.

Monitor system performance and implement tuning measures to ensure optimal system efficiency.

Manage system backup, restore, and disaster recovery operations (using tools like NIM, TSM, etc.).

Plan and execute capacity management and resource allocation activities.

Troubleshoot and resolve complex incidents, service requests, and performance issues.

Collaborate with application, database, and network teams for cross-functional issue resolution.

Implement and maintain security hardening, patch compliance, and audit requirements.

Automate repetitive operational tasks using shell scripting or other automation tools.

Support migration and modernization initiatives involving AIX and related technologies.

Maintain detailed documentation of configurations, standard operating procedures, and change records.

Participate in on-call rotation and provide 24x7 production support as required.

Mentor and guide junior system administrators within the team.________________________________________Required Skills &
Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related field.

10+ years of hands-on experience in AIX system administration in large enterprise environments.

Strong knowledge of AIX 7.x and above, VIOS, and PowerVM technologies.

Experience with PowerHA (HACMP) clustering and disaster recovery setups.

Proficiency with NIM (Network Installation Manager) for system deployment and management.

Good to have exposure with backup solutions (TSM, NetBackup, or equivalent).

Strong shell scripting (Korn, Bash) and automation skills.

Familiarity with SAN, storage provisioning, and file system management (JFS2, GPFS).

Understanding of ITIL processes (Incident, Change, and Problem Management).

Excellent analytical, troubleshooting, and communication skills.________________________________________Preferred
Skills:

Experience with AIX on IBM Power10 or Power9 hardware.

Knowledge of Linux or other UNIX variants.

Exposure to cloud or hybrid infrastructure integrations.

IBM Certified System Administrator – AIX certification.

Experience in leading technical projects or initiatives.
Qualification 15 years full time education

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Infra Tech Support Practitioner