Infra Tech Support Practitioner

Job Description

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Microsoft Intune Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on configured services running on various platforms within defined operating models and processes, including hardware/software support and technology implementation at the operating system-level across all server and network areas. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide L1 and L2/ basic and intermediate level troubleshooting. Ensure timely resolution of technical issues. Collaborate with cross-functional teams to address system issues. Document technical processes and procedures for reference. Assist in the implementation of new technologies for system enhancement. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune. Strong understanding of IT infrastructure and network systems. Experience in troubleshooting hardware and software issues. Knowledge of operating system-level configurations. Familiarity with server and network maintenance. Good To Have Skills: Experience with cloud-based IT management solutions. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Intune. This position is based at our Gurugram office. A 15 years full-time education is required. Qualification 15 years full time education