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Infra Tech Support Practitioner

Infra Tech Support Practitioner

Accenture

3 - 8 years

1 - 5 Lacs

bengaluru

Posted:4 hours ago| Platform:

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Skills Required

service management root cause analysis itsm incident management troubleshooting css web services ajax jquery sql spring technical support java selenium html mysql mvc c# automation testing maven javascript sql server web technologies php testng

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Infra Tech Support Practitioner
Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Incident Management

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing both remote and onsite assistance, and ensuring that configured services operate smoothly across multiple platforms. You will work within a defined operating model and processes, focusing on delivering effective solutions to enhance system performance and reliability.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in the implementation of technology at the operating system level across all server and network areas.

Conduct basic and intermediate level troubleshooting for hardware and software issues.
Professional & Technical
Skills:

Must To Have

Skills:

Proficiency in Incident Management.

Strong understanding of IT service management frameworks.

Experience with ticketing systems and incident tracking tools.

Ability to perform root cause analysis and implement corrective actions.

Familiarity with network protocols and server configurations.
Additional Information:

The candidate should have minimum 3 years of experience in Incident Management.

This position is based at our Bengaluru office.

A 15 years full time education is required.
Qualification15 years full time education

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Infra Tech Support Practitioner