Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : IBM z/OS Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : Graduate or B tech or M Tech Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic to intermediate level troubleshooting tasks. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide hardware/software support for configured services running on various platforms. Implement technology at the operating system-level across all server and network areas. Perform L1 and L2/ basic and intermediate level troubleshooting. Maintain and update documentation related to technical support activities. Collaborate with cross-functional teams to resolve technical issues efficiently. Professional & Technical Skills: Must To Have Skills:Proficiency in IBM z/OS. Strong understanding of system administration and maintenance. Experience in diagnosing and resolving technical issues in a timely manner. Knowledge of networking protocols and configurations. Familiarity with ITIL framework for service management. Additional Information: The candidate should have a minimum of 3 years of experience in IBM z/OS. This position is based at our Chennai office. A Graduate or B Tech or M Tech degree is required. Qualifications Graduate or B tech or M Tech