Infra Tech Support Practitioner

 About The Role  

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Backup and Recovery Systems

Good to have skills :NA
Minimum 7.5 year(s) of experience is required

Educational Qualification :15 years full time education
Role Overview:We are looking for a seasoned Backup Administrator / Lead with 12+ years of experience in enterprise backup and recovery solutions, specifically across Cohesity, Dell PowerProtect Data Manager (PPDM), and IBM Spectrum Protect (TSM) environments.The ideal candidate will not only possess deep technical expertise but also demonstrate strong leadership, team management, and process ownership capabilities. The role involves leading a team of 20+ backup engineers, overseeing daily operations, ensuring SLA adherence, and driving service improvements across global infrastructure landscapes.________________________________________Key Responsibilities:Technical Responsibilities:?¢Backup Operations & Administration:oManage, monitor, and maintain enterprise backup systems using Cohesity, Dell PPDM, and IBM TSM.oEnsure successful completion of scheduled backup and restore jobs across physical, virtual, and cloud environments.oPerform data restores, recoveries, and replication activities as per defined SLAs.?¢Architecture & Optimization:oDesign and implement scalable backup architectures aligned with RTO/RPO objectives.oReview existing backup infrastructure and recommend improvements in performance, storage utilization, and automation.oEvaluate new technologies and drive modernization initiatives within the backup domain.?¢Incident & Problem Management:oLead root cause analysis for backup-related incidents and ensure preventive actions are implemented.oCoordinate with OEM/vendor support for critical escalations.?¢Automation & Reporting:oDevelop automation scripts (PowerShell, Python, or Shell) for routine operational tasks and reports.oMaintain dashboards and performance reports for backup health, capacity, and SLA compliance.?¢Security & Compliance:oEnsure adherence to data protection policies, encryption standards, and retention requirements.oParticipate in internal and external audits; maintain accurate configuration and procedural documentation.________________________________________Functional & Leadership Responsibilities:?¢Team Management:oLead, mentor, and manage a team of 20+ backup administrators across shifts or regions.oAllocate workload, set priorities, and ensure efficient operational coverage across environments.?¢Performance Management:oConduct periodic performance evaluations, identify skill gaps, and create development plans for team members.oDrive certification initiatives and continuous learning programs within the team.?¢Process & Service Delivery:oOwn and monitor SLA/KPI metrics related to backup success rates, restore performance, and incident response.oImplement ITIL best practices for incident, change, and problem management.oDrive automation, documentation, and standardization initiatives to improve operational efficiency.?¢Stakeholder Communication:oCollaborate closely with cross-functional teams (Storage, Cloud, Security, Infrastructure).oAct as a single point of contact (SPOC) for backup-related escalations and service reviews.oPresent monthly/quarterly service reports and improvement plans to management and clients.?¢Project & Transition Management:oParticipate in infrastructure transformation projects, migrations, and onboarding of new clients or environments.oEnsure smooth transitions through knowledge transfer, SOP creation, and team readiness.________________________________________Required Skills & Experience:?¢Minimum 12 years of experience in enterprise backup administration, with at least 3+ years in a team leadership or lead role.?¢Hands-on experience with:oCohesity (cluster management, replication, policies, disaster recovery).oDell PowerProtect Data Manager (PPDM) or legacy Avamar/NetWorker environments.oIBM Spectrum Protect (TSM) including policy domains, scheduling, and tape library integration.?¢Strong understanding of:oWindows/Linux OS, VMware, SAN/NAS storage, and cloud backup solutions (AWS/Azure).oBackup performance tuning, encryption, deduplication, and data lifecycle management.?¢Experience in automation scripting (PowerShell, Python, Shell).?¢Proven experience in SLA management, reporting, and client interfacing.________________________________________Soft Skills & Attributes:?¢Excellent leadership and mentoring capabilities.?¢Strong analytical, problem-solving, and decision-making skills.?¢Effective verbal and written communication across all organizational levels.?¢Ability to perform under pressure in large-scale, critical production environments.________________________________________Preferred Qualifications:?¢Bachelor??s Degree in Computer Science, IT, or related field.?¢Certifications (preferred but not mandatory):oCohesity Certified Engineer (CCE)oDell PowerProtect SpecialistoIBM Certified Administrator ?? Spectrum ProtectoITIL v4 FoundationRoles & Responsibilities:

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Facilitate training sessions for junior team members to enhance their technical skills.

Monitor system performance and proactively identify areas for improvement.
Professional & Technical Skills:

Must To Have Skills:

Proficiency in Backup and Recovery Systems.

Strong understanding of server and network infrastructure.

Experience with troubleshooting hardware and software issues.

Familiarity with various operating systems and their configurations.

Ability to implement and maintain backup solutions effectively.
Additional Information:

The candidate should have minimum 7.5 years of experience in Backup and Recovery Systems.

This position is based at our Bengaluru office.

A 15 years full time education is required.
 Qualification 15 years full time education