Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Infrastructure Service Management, Functional Testing

Good to have skills :NAMinimum
18 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:To manage infrastructure service delivery and operations for large scale system integration projects such as data lake or digital platforms
Roles & Responsibilities:Primary contact for infrastructure design, deployment, and operations Managing infrastructure and service delivery operations in terms of processes and tools (ITIL processes and ITSM/ITOM tools)Take full accountability of delivering agreed service levels related to infrastructure domainTake ownership of infrastructure related incidents and drive for solutions working with various internal teams and third party solution providers such as OEMs and technology partners of the clientDefine and develop operating procedures for seamless operations of the projectManage transitioning of projects from deployment to operationsAnalyze and provide reports on service delivery performance to clients leadership and Accentures leadership Contribute to design and implementation of on prem and cloud infrastructure in terms of compute, storage, network, and security componentsBe a SPOC for all infrastructure initiatives in existing project and able to navigate through the clients landscape to upsell new initiatives in infrastructure space or able to pave ways for upselling value-driven initiatives for the client in other related domains such as application modernization, network transformation, and information security.Lead the teams across various infrastructure towers such as compute, virtualization, storage, hyper-converged infrastructure, public cloud infrastructure, network, and security, and thrive for upskilling and cross skilling to rationalize the resources across the towers and across the clients.Introduce innovative solutions such as automation to increase productivity and improve service delivery quality Participate in architecture and design review and approval forums to ensure the infrastructure design principles are adhered to for any changes in the existing landscape or any new initiatives being rolled out in the existing landscapeParticipate in client account planning and discussions to ensure infrastructure level initiatives are accounted for and issues are escalated to the right leaders for resolutionBuild strong relationships with all client stakeholders and Accenture project teams for effective collaboration and outcomes Professional & Technical
Skills:

Must have:oMaster level in IT Infrastructure Service Delivery ManagementoITIL Expert or Master LeveloStrong Leadership skillsoStrong Communication skillsoProject Financial ManagementoProblem solvingoAbility to drive discussions and ideas with clients senior leadership forumsGood to haveoArchitecture and Design skills for infrastructure solution in cloud and on-premise such as virtualized infrastructure, hyper-converged infrastructure, storage area network, IaaS and PaaS from AWS, Azure, GCP, etc.
Additional Information:Total IT experience of minimum 20 years Minimum 12 years of experience in Infrastructure Service Delivery Management Minimum BE / BTech from a reputed universityQualification
15 years full time education