Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : AWS Administration
Good to have skills : Ansible on Microsoft Azure, GitLab CI/CD
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing solutions for configured services across multiple platforms, and ensuring the smooth operation of hardware and software systems. You will work both remotely and onsite, collaborating with team members to troubleshoot and resolve issues effectively, while adhering to established operating models and processes. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the implementation of technology at the operating system level across all server and network areas. - Provide hardware and software support for various software solutions, vendors, and brands. Professional & Technical Skills: - Must To Have Skills: Proficiency in AWS Administration, Ansible on Microsoft Azure, GitLab CI/CD. - Good To Have Skills: Experience with Ansible on Microsoft Azure, GitLab CI/CD. - Strong understanding of cloud infrastructure management and deployment. - Experience with troubleshooting and resolving technical issues in production environments. - Familiarity with network protocols and server configurations. Additional Information: - The candidate should have minimum 3 years of experience in AWS Administration. - This position is based at our Kolkata office. - A 15 years full time education is required.