Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : MySQL Database Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing hardware and software support, and implementing technology solutions across different platforms. You will work both remotely and onsite, ensuring that all systems operate smoothly within defined processes and operating models. Your role will require you to troubleshoot basic and intermediate level issues, contributing to the overall efficiency and reliability of the systems you support. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of technical processes and procedures to enhance team knowledge. - Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in MySQL Database Administration. - Strong understanding of database management and optimization techniques. - Experience with troubleshooting and resolving database-related issues. - Familiarity with backup and recovery strategies for database systems. - Knowledge of performance tuning and query optimization. -A Strong proficiency in MySQL database administration and ability to plan and execute migrations from on premises to cloud environment -MySQL Replication configurations and troubleshooting (Master-slave and Master-Master) -Understanding of MySQL's underlying storage engines, such as Inno DB and My ISAM -Installation/upgrade MySQL DB instances -Experience with Native backup tool MySQL dump and Persona Xtra backup Additional Information: - The candidate should have minimum 3 years of experience in MySQL Database Administration. - This position is based at our Gurugram office. - A 15 years full time education is required.