Information Technology Services Specialist

Company Description Resolute IT Solutions is a forward-thinking technology company committed to delivering reliable, customized IT services that empower businesses to thrive. Combining innovative and seamless system integration and support, we leverage our technical expertise to ensure client success. Our solutions are designed to meet the unique needs of each business, enhancing operational efficiency and productivity. Role Description This is a full-time, on-site role located in Ahmedabad for an Information Technology Services Specialist. The role involves providing technical support, managing IT services, troubleshooting issues, and ensuring seamless operation of technology systems. Daily tasks include responding to customer service requests and tickets raised, managing IT resources, and maintaining system performance and security of hybrid infrastructure. Qualifications Technical Support and Troubleshooting skills Experience in Information Technology and IT Service Management Customer Service skills Excellent problem-solving and analytical skills Strong communication and interpersonal skills Ability to work independently and collaboratively Bachelor's degree/diploma in Information Technology or a relevant experience Relevant certifications (CCNA, CCST, CCNP) are a plus Show more Show less