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Information Technology Operations Analyst

Information Technology Operations Analyst

Tata Consultancy Services

5 years

0 Lacs

bengaluru karnataka india

Posted:11 hours ago| Platform:

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Skills Required

technology support monitoring troubleshooting scheduling unix itil communication coordination

Work Mode

On-site

Job Type

Full Time

Job Description

Greetings from TCS !!!

Job Title:

Location:

Experience:

Employment Type:

About the Role

Control-M L1 Support Engineer

Key Responsibilities

Monitor and manage batch jobs in Control-M.
Provide Level 1 support for job failures and escalate issues as needed.
Ensure timely execution of scheduled jobs and maintain SLA compliance.
Document incidents and resolutions for knowledge base improvement.
Collaborate with L2/L3 teams for complex troubleshooting.

Required Skills

Hands-on experience with
Control-M
job scheduling tool.
Basic knowledge of
Unix/Linux
and
Windows
environments.
Familiarity with ITIL processes and incident management.
Strong analytical and problem-solving skills.
Good communication and coordination abilities.

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Tata Consultancy Services

Information Technology and Consulting

Thane

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Information Technology Operations Analyst