Information Technology Manager

Company Description

LUCKY-TECH Membranes Pvt Ltd is based in Mumbai, India. LUCKY-TECH is the exclusive partner for SIOEN BELGIUM make PVC/PVDF Coated Fabrics since 2006. The company caters to applications such as Architectural Tensile Structures, Aluminium Tents Hanger Structures, Biogas, Flexitanks, Trucks Side Curtains, High Speed Roll Doors, Oil Booms. The company uses Zund Switzerland Cutting Machine and Forsstrom Sweden High-Frequency Welding Machine to create high-quality, engineered products.

Position: Senior Zoho Developer / Team Lead

Department: IT & Systems

Location: Nariman Point

Reports To: Manager

Role Overview

We are seeking a Senior Zoho Developer / Team Lead to take ownership of end-to-end Zoho development projects (95% KRA) while providing minimal support in IT infrastructure and systems management (5% KRA). The role requires hands-on expertise in Zoho Creator, CRM, Books, Flow, and custom development using Deluge scripting and APIs, along with the ability to lead a small development team, manage SDLC, and ensure scalable, secure, and business-aligned solutions.

Key Responsibilities

A. Software Development & Zoho Ecosystem (95% KRA)

* Lead design, development, and deployment of custom applications on Zoho Creator and other Zoho apps.

* Customize, automate, and integrate Zoho CRM, Zoho Books, Zoho Flow, and other apps with internal workflows.

* Drive requirement gathering, solution design, and architecture discussions with stakeholders.

* Implement and enforce SDLC best practices, version control, and code documentation.

* Mentor and guide a team of junior developers; review code and ensure quality standards.

* Build and maintain API integrations with third-party systems.

* Conduct application testing, debugging, and performance optimization.

* Ensure data security, compliance, and role-based access controls across Zoho apps.

* Continuously explore and leverage new Zoho features, AI tools, and automation to improve business efficiency.

* Conduct end-user training and support adoption of new solutions.

B. IT Infrastructure & Support (5% KRA)

* Provide basic oversight of IT assets and networking (laptops, desktops, peripherals, Wi-Fi, VPN).

* Ensure system backups, access controls, and security protocols are functional.

* Coordinate with IT vendors for renewals, warranties, and technical support.

* Document key IT processes and provide user support for minor IT issues.

Key Skills & Competencies

* Expert-level knowledge of Zoho Creator, CRM, Books, Flow, and other Zoho One applications.

* Strong command over Deluge scripting, APIs, and third-party integrations.

* Proven ability to lead software development projects and teams.

* Experience in workflow automation, business process mapping, and solution design.

* Familiarity with Git, SDLC, and agile methodologies.

* Strong problem-solving, communication, and leadership skills.

* Basic knowledge of IT infrastructure and cybersecurity.

Qualifications

* Bachelor's/Master's in Computer Science, IT, or related field.

* 3-5 years of experience in Zoho development, with at least 2+ years in a lead or senior role.

* Demonstrated experience in application development, integrations, and process automation.

* Zoho Creator Certified Developer (preferred); other relevant IT certifications a plus.