Information Technology Consultant

Job Description

Role : IT Infrastructure Oversight Resource Allocation User Administration Compliance with IM Policies / Reporting Execution of IT solutions in accordance with the sanctioned architecture ICML IT Infrastructure / Security Oversight Management of High and Medium-End Servers, Routers, Switches, Firewalls, Storage, and Backup Systems Network and System Oversight Management of Wireless Access Points User Access Oversight / Asset Lifecycle Management Active Directory Management / Patch Oversight Vendor and OEM Coordination Facilitation of IT Audits Comprehensive application support and resolution of all escalated issues IT Infrastructure Management User and team Management IT Compliance Servers, Storages health checkup log book maintain Monitoring of backups Addressing of all the issues / IT related request logged with Helpdesk. Closure of all Servers and Client patch management, Antivirus update issues Asset management Deployment and replacement of Hardware devices Firmware upgrade of all HW devices Remote connectivity, VPN and VDI support Monitoring of links and address the issues. Key areas : Overseeing the management of specific servers and networks to ensure uninterrupted operation. Establishing new link connections and the requisite IT infrastructure at newly initiated project sites. Ensuring data backup, access control, IT security, software licensing, and compliance with IM Policy and Central Guidelines to achieve 100% adherence. Planning job responsibilities and delivering IT support services to users at project locations. Managing IT budgeting (capital expenditures and revenue for hardware, software, administration, consumables, etc.), procurement processes, maintaining an efficient inventory, and engaging in discussions with the business regarding procurement needs. Supervising daily operations to address escalations. Tracking the progress of new implementations and reporting findings to the business and head office. Monitoring incidents related to IT security. Acting as the business liaison for IT requirements and discussions. Overseeing e-waste management. Managing the asset inventory. Utilizing soft skills to effectively engage with user managers across various organizational levels. Conducting inspections of the quality processes employed by IT implementation partners. Facilitating IT audits. Reviewing compliance with the IT Act (including electronic signatures, records, e-waste, etc.) and identifying any gaps. Providing compliance reports to the head office in accordance with established procedures. Overall management of the team. Overseeing asset lifecycle management for both software and hardware. Continuously offering feedback to enhance process efficiency. Strategically planning for new requirements and the establishment of new locations.