Information Technology Asset Manager

Job Title: ServiceNow ITAM (HAM/SAM) Implementation Specialist

Job Summary:

We are seeking a skilled ServiceNow HAM/SAM Implementation Specialist to manage and optimize our IT asset lifecycle using the ServiceNow platform. The ideal candidate will have experience implementing and maintaining ServiceNow Hardware Asset Management and Software Asset Management modules, ensuring compliance, cost optimization, and efficient asset tracking.

Key Responsibilities:

Hardware Asset Management (HAM):

• Implement and maintain the ServiceNow HAM module.
• Manage asset lifecycle from procurement to disposal, ensuring accurate tracking of hardware assets.
• Establish workflows for asset requests, approvals, deployments, and returns.
• Maintain an accurate Configuration Management Database (CMDB) for hardware assets.
• Develop asset audit processes to ensure data accuracy and compliance.

Software Asset Management (SAM):

• Configure and maintain the ServiceNow SAM module.
• Track and manage software licenses, subscriptions, and usage across the organization.
• Ensure compliance with software licensing agreements and avoid audit risks.
• Optimize software spending by identifying unused licenses and ensuring efficient allocation.
• Generate compliance and usage reports for stakeholders and audits.

General Responsibilities:

• Competent in creating and managing ITAM/ITOM dashboards, KPIs, and reporting.
• Contribute and advocate Process design for Global Asset Management aligned with industry framework and best practices.
• Collaborate with cross-functional teams to gather requirements and implement asset management process & solutions.
• Monitor and resolve integration issues with other IT systems.
• Design and maintain dashboards and reports for hardware and software assets.
• Provide training and support to end-users on HAM/SAM processes and tools.
• Stay updated on ServiceNow features and best practices for HAM and SAM.

Qualifications:

Education:

• Bachelors degree in Computer Science, Information Technology, or related field (or equivalent work experience).

Experience:

• 5-7 years of experience in IT Asset Management.
• Hands-on experience with ServiceNow HAM and SAM processes & modules
• Knowledge of ITIL processes, especially asset and configuration management.
• Experience with CMDB configuration and management.

Skills and Competencies:

• Create and manage custom scripts, workflows, and integrations using JavaScript and other relevant languages.
• Implement and configure SAM and HAM modules to meet organizational needs.
• Integrate ServiceNow with external systems via REST, SOAP, JDBC, and other technologies
• Strong understanding of software licensing models (e.g., perpetual, subscription, SaaS).
• Proficiency in ServiceNow administration, including workflow configuration and customizations.
• Analytical mindset with strong problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to prioritize tasks and manage time effectively.

Certifications (Preferred):

• ServiceNow Certified Implementation Specialist HAM or SAM.
• ITIL Foundation Certification.
• Certified Asset Management Professional (CAMP) or similar.