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Vista Applied Solutions Group Inc
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Information Technology Application Support

Information Technology Application Support

Vista Applied Solutions Group Inc

0 years

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0 Lacs

Posted:1 day ago| Platform:

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Skills Required

technology support routing metrics stats reporting network servicenow jira sharepoint configuration customization monitoring prioritization

Work Mode

On-site

Job Type

Contractual

Job Description

IT Application Support Analyst
–
working EST or CST US hours.

Job Summary

Client is looking for IT Application Suport Analyst.

Qualifications

We need this person to be able to handle tier 1 application support, manage tickets, routing tickets to the right person, metrics on ticket stats, low level reporting from various sources, etc. We would need them to work US hours.
We are looking for someone who can do application support, not network/IT support.
They also reference Servicenow skills, we need someone who understands JIRA. We would also love to have someone who has administered Sharepoint before, rather than just providing access.
This would include configuration and customization of Sharepoint sites on our Bay page, monitoring usage, and some integrations with other systems.
For application support, they need to be able to quickly learn our internal third-party applications to provide tier 1 support (configuration as needed), manage SLAs for tickets, ensure the right user is assigned tickets and assist in prioritization.
They also need to gather and present metrics related to application tickets.

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Vista Applied Solutions Group Inc

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