Informatica Administrator

As a Release and Change Manager with 5 to 7 years of experience in Hyderabad or Chennai, your role will involve managing end-to-end release, incident, and change management processes for enterprise applications and platforms. You should have hands-on experience in ITIL practices, strong coordination skills, and a working knowledge of monitoring and observability tools. **Key Responsibilities:** - **Release Management** - Plan, schedule, and coordinate software releases across multiple environments. - Collaborate with development, QA, and operations teams to ensure smooth deployments. - Maintain release calendar and ensure alignment with business priorities. - Conduct release readiness reviews and post-release retrospectives. - **Incident Management** - Act as the first point of contact for major incidents. - Drive incident resolution through coordination with technical teams. - Ensure timely communication to stakeholders during outages or service disruptions. - Maintain incident logs and contribute to root cause analysis. - **Change Management** - Review and approve change requests in alignment with change control policies. - Conduct impact assessments and risk evaluations. - Facilitate Change Advisory Board (CAB) meetings. - Ensure proper documentation and rollback plans are in place. - **Monitoring and Observability** - Work with monitoring tools such as Splunk, Dynatrace, AppDynamics, Prometheus, Grafana. - Set up alerts and dashboards for proactive issue detection. - Analyze logs and metrics to identify performance bottlenecks. **Qualifications Required:** - 5 to 7 years of experience in Release, Incident, or Change Management. - Strong understanding of ITIL framework. - Experience with CI/CD pipelines and DevOps practices. - Familiarity with monitoring tools and observability platforms. - Excellent communication and stakeholder management skills. - Ability to work in a fast-paced, cross-functional environment. - ITIL Foundation Certification. - Experience in cloud environments AWS, Azure, GCP. - Exposure to ServiceNow or similar ITSM platforms. As an employee of Virtusa, you will be part of a global team of 27,000 professionals who value teamwork, quality of life, and personal development. Virtusa provides exciting projects, opportunities, and exposure to state-of-the-art technologies to help you grow throughout your career. Collaboration and a dynamic team environment are key aspects of our company culture, providing you with a platform to nurture new ideas and achieve excellence.,