IND Analyst II- OTC

GENERAL DESCRIPTION OF THE ROLE

Provide quality service within agreed timelines in handling Project, Contract, and Invoicing-related requests.

Ensure a high level of Aon satisfaction in Contract to Invoicing lifecycle processes.

JOB RESPONSIBILITIES

• Able to set up Projects, Contracts, and perform Invoice processing requests received from Project managers
• Set up projects and contracts, calculate volume upload requirements, troubleshoot revenue and invoicing issues / prepaid reconciliation
• Works closely with Aon Project Managers on their requests for any open clarifications or queries to ensure timely completion of tasks
• Assist Project managers and Project administrators in the preparation and analysis of monthly financial reports (like Time, Revenue, and billing reports) for Aon management
• Ensure completion of straight-line revenue items
• Recognizing revenue as per SOX guidelines and report
• Troubleshoot AR-related issues, manage resource scheduling and time administration, support month-end revenue/accrual and research / month-end misses / Shell contracts / missed revenue, and track expired contracts
• Maintain accurate records to support the audit trail for assigned requests
• Provide required information to support both internal and external auditors
• Identify areas for improvement of processes to increase efficiencies
• Assist and support the implementation of new systems and processes as directed

Responsibilities/Authorities

Operational:

• Responsible for maintaining daily production logs
• Responsible for performing root cause analysis
• Identifies opportunities to enhance/streamline business process
• Adaptable to learning new processes, concepts, and skills
• Performs regular standard tasks but with the opportunity to vary work sequencing
• Escalates issues and seeks advice when faced with non-standard issues/problems
• Interacts largely with own workgroup but may interact with users around first-line queries/requests for information
• May operate within a team of individuals carrying out similar tasks, subject to regular local supervision of progress against results
• Share knowledge and experience with other members of the team
• May assist less experienced or temporary staff where appropriate
• Ensure that the members understand the Process End-to-End performance on the agreed process deliverables and maintain high-quality standards
• Identify and implement areas for process improvement
• Ensure an effective backup plan is in place
• Proactively escalate issues to the supervisor/manager that require intervention/clarification from senior leadership
• Ensure all transaction processing is prompt as per CTP/CTQ and SLA
• Ensure all the supporting documents are available to support the Audit

Financial:

• Identify areas of cost reduction by Process Improvements (Work and Nonwork related)
• Assess risks/costs associated with process delays and timely escalate the same to the leadership team

People:

• Participate in Team Initiatives/events
• Share ideas and seek clarification
• Support center sponsored Team Activities
• Sharing best practices (leverage the knowledge across teams)
• Create good relations with internal and external customers
• Working on the development of the people on the team

Others:

• Compliance initiatives
• Ensure team members maintain high morale
• Emails or any other communication from the customer to be responded promptly
• Lead process improvement initiatives
• Provide Internal & External Audit Support

SKILLS/COMPETENCIES REQUIRED

• Attention to detail and inquisitive mindset
• Ability to meet deadlines, handle multiple priorities, and perform job responsibilities accurately while working in a fast-paced and vibrant environment
• Excel expertise and preferable knowledge of reporting tools like Power BI, Tableau
• Understanding of Order to Cash Cycle and basic accounting skills with work experience would be an advantage
• Ability to organize and analyze large volumes of data, and perform data reconciliations of revenue and billings
• Ability to work independently, with minimal supervision, under tight deadlines
• Ability to organize financial data and present clear and concise analysis to senior executives to enable invoicing decisions
• Ability to effectively interact with both internal and external contacts in person, by e-mail, and by phone