Incident Analyst

As an Incident Manager at our organization, your primary responsibility will be to monitor IT systems and applications to detect incidents and service interruptions. You will be tasked with triaging and classifying incoming incident reports based on severity and impact, coordinating incident response by engaging relevant support teams, and performing initial troubleshooting steps to facilitate rapid resolution. Additionally, you will escalate incidents as needed, ensuring timely communication to stakeholders and tracking incident progress. It will also be crucial for you to document findings and actions in the incident management system, conduct root cause analysis, and contribute to post-incident review meetings. Moreover, you will be responsible for creating and maintaining incident-related documentation, runbooks, and knowledge base articles. Ensuring compliance with organizational policies, security, and privacy standards during incident management will be a key aspect of your role. You will also need to identify opportunities for continuous improvement in incident management processes. To qualify for this position, you should hold a Bachelor's degree in Computer Science, Information Technology, or a related field, or possess relevant work experience. Experience with IT Service Management tools such as ServiceNow, Remedy, or Jira is essential, along with an understanding of incident management frameworks like ITIL. Strong analytical and problem-solving skills, excellent written and verbal communication abilities, and the capacity to thrive in high-pressure or time-sensitive situations are also required. Attention to detail and a commitment to process compliance are crucial attributes for success in this role. Preferred qualifications for this position include ITIL Foundation certification, experience working in enterprise environments, and knowledge of network, server, and application troubleshooting. At Oracle, a global leader in cloud solutions, we leverage cutting-edge technology to address current challenges while anticipating future needs. Partnering with industry leaders across various sectors, we have embraced change for over 40 years by upholding integrity in our operations. We believe that true innovation flourishes when everyone is empowered to contribute. Therefore, we are dedicated to fostering an inclusive workforce that creates opportunities for all individuals. Oracle offers a work environment that supports global opportunities and promotes work-life balance. We provide competitive benefits based on parity and consistency, including flexible medical, life insurance, and retirement options. Additionally, we encourage our employees to engage in volunteer programs to give back to their communities. As part of our commitment to inclusivity, we ensure that individuals with disabilities are included in all stages of the employment process. If you require accessibility assistance or accommodation for a disability, please reach out to us via email at accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.,