Incident Analyst- Global Security- CCTV Surveillance

Role & responsibilities

GAP Inc. is seeking a skilled **Incident Analyst** to join our Asset Protection Bridge Hyderabad. The ideal candidate will have 2 to 3 years of experience in security operations with a strong understanding of physical and information security in a corporate environment. This role involves monitoring security systems, responding to incidents, and supporting emergency operations to ensure the safety and security of our stores & facilities.

What You'll Do:

Supervise Alarms/Calls/VMS/Surveillance:

• Supervise Security alarms, Video Surveillance, Access Management
• Follow established protocols/SOPs and provide guidance or assistance as needed.
• Conducts ongoing reviews of multiple systems and sources to detect potential risks

Emergency Calls:

• Handle emergency calls, provide appropriate responses, and coordinate with relevant stakeholders.
• Prioritize calls based on urgency to ensure timely and effective incident resolution.

Health Check of CCTV/Integrated Devices:

• Oversee regular health checks of CCTV cameras and other integrated security devices conducted by analysts.
• Identify and address technical issues or malfunctions, coordinating with IT or maintenance teams for resolution.
• Maintain a tracker of service tickets and their ETAs related to Integrated Security Systems.

Tracking Events:

• Oversee real-time event monitoring by analysts and ensure appropriate actions are taken.
• Maintain detailed logs of events, including time, location, incident nature, and response actions.
• Prepare and present incident reports/brief

SOC Mailbox Supervision:

• Oversee the mailbox, monitoring incoming emails, messages, or notifications related to security incidents and requests.
• Ensure emails are triaged promptly, responded to, or escalated as necessary.

Generate Reports:

• Create reports on security incidents, alarms, calls, and other operational activities to document performance metrics, trends, and significant events.

Task Assignment:

• Complete various tasks and projects assigned by leads or management.
• Participate in training programs as assigned by management.
• Assist team leads with updating reports & documents as relevant to reflect current practices.
• Ensure reports are clear, comprehensive, and accessible to relevant team members. raining programs as assigned by management.

Key Skills:

• Report generation, presentations and documentation
• Strong analytical abilities
• Security operations expertise
• Proficiency in Microsoft office, CCTV and Access Tech monitoring
• Enthusiastic about learning and using OSINT tools
• Should be comfortable working within a lean working with globally distributed teams

Preferred candidate profile

• 2 to 3 years of experience in a Security Operations Center or related field
• Proficient with computers and various technology platforms
• Strong verbal and written communication skills, with the ability to convey information clearly
• Knowledge of physical security, information security, and emergency operations, preferably in a corporate setting
• Experience with access control and alarm monitoring systems
• Familiarity with video surveillance, physical access control, incident management, and risk intelligence monitoring tools
• Flexibility to work various shifts, including weekends and holidays