Inbound Tech

Role Overview: You will be responsible for taking inbound calls from customers regarding printer, router, and antivirus issues. Your main tasks will include diagnosing the problems, recommending appropriate solutions, and selling technical support plans and software to the customers. Key Responsibilities: - Handle inbound calls related to technical issues efficiently - Diagnose customer problems with printers, routers, and antivirus software - Recommend suitable technical support plans to customers - Sell relevant software to customers - Utilize your outbound tech support experience to effectively close calls - Demonstrate good convincing and sales skills - Possess knowledge about blue screen errors and pop-up calls - Troubleshoot technical issues related to computers, printers, broadband, routers, emails, Mac, iPhone, and iPad Qualifications Required: - At least 6 months to 1 year of experience in outbound tech support - Ability to independently close calls - Strong convincing and sales skills - Familiarity with blue screen errors and pop-up calls - Experience in troubleshooting technical issues with various devices and software Additional Details: Adeeba e-Services is a leading International BPO specializing in inbound tech and website processes. They offer 24x7 technical assistance to customers in the US and Canada, staffed by their best technicians. Employees enjoy benefits such as a fixed salary, incentives, leaves, medical benefits, and a positive work environment. All your information will be kept confidential in accordance with EEO guidelines.,