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0.0 - 3.0 years
0 - 0 Lacs
kolkata, west bengal
On-site
Role Overview: You will be responsible for taking inbound calls from customers regarding printer, router, and antivirus issues. Your main tasks will include diagnosing the problems, recommending appropriate solutions, and selling technical support plans and software to the customers. Key Responsibilities: - Handle inbound calls related to technical issues efficiently - Diagnose customer problems with printers, routers, and antivirus software - Recommend suitable technical support plans to customers - Sell relevant software to customers - Utilize your outbound tech support experience to effectively close calls - Demonstrate good convincing and sales skills - Possess knowledge about blue screen errors and pop-up calls - Troubleshoot technical issues related to computers, printers, broadband, routers, emails, Mac, iPhone, and iPad Qualifications Required: - At least 6 months to 1 year of experience in outbound tech support - Ability to independently close calls - Strong convincing and sales skills - Familiarity with blue screen errors and pop-up calls - Experience in troubleshooting technical issues with various devices and software Additional Details: Adeeba e-Services is a leading International BPO specializing in inbound tech and website processes. They offer 24x7 technical assistance to customers in the US and Canada, staffed by their best technicians. Employees enjoy benefits such as a fixed salary, incentives, leaves, medical benefits, and a positive work environment. All your information will be kept confidential in accordance with EEO guidelines.,
Posted 3 days ago
2.0 - 6.0 years
0 Lacs
indore, madhya pradesh
On-site
As a Customer Service Executive at Helioster System, you will be an integral part of our Information Technology Company service sales team. Your responsibilities will include interacting with customers, handling customer queries, closing sales calls, and ensuring customer satisfaction. To excel in this role, you must possess excellent verbal and written communication skills with fluency in English. You should be adept at managing multiple tasks simultaneously and have a proven record of meeting or exceeding sales goals. Your ability to effectively communicate with internal stakeholders and collaborate with team members across diverse geographies will be crucial. Key Requirements: - Strong verbal and written communication skills - Experience in handling customer interactions - Proficiency in closing sales calls - Ability to manage multiple tasks effectively - Proven track record of achieving sales targets - Solution selling experience in the IT services market - Exceptional objection handling and negotiating skills - Formal sales training - Strong collaboration and time-management skills In addition to a competitive salary, we offer a range of benefits including cell phone reimbursement, flexible schedule, provided food, health insurance, internet reimbursement, leave encashment, paid time off, and provident fund. The work schedule is Monday to Friday, with night shifts required. Location: - Indore, Madhya Pradesh Shift Availability: - Night Shift Work Location: - In person If you are a motivated individual with a passion for sales and customer service, we encourage you to apply and become a part of our dynamic team.,
Posted 1 week ago
0.0 - 3.0 years
0 - 0 Lacs
kolkata, west bengal
On-site
Job Description: Adeeba e-Services is a leading International BPO specializing in running Inbound tech and website processes. We are dedicated to providing round-the-clock technical assistance to our customers in the US and Canada, with a team of skilled technicians. As a part of our team, your primary responsibility will involve handling inbound calls from customers facing issues with printers, routers, and antivirus software. Your role will include diagnosing the problems accurately and providing customers with the most suitable solution. Additionally, you will be expected to offer technical support plans and recommend relevant software to enhance the customer's experience. To excel in this role, you should possess prior experience in Outbound Tech Support spanning from 6 months to 1 year. It is essential to have the ability to independently close calls and demonstrate strong convincing and sales skills. A good understanding of BLUE SCREEN ERRORS and POP UP CALLS is crucial. Moreover, proficiency in troubleshooting technical issues related to various devices such as computers, printers, broadband, routers, emails, Mac, iPhone, and iPad is required. We offer a competitive salary ranging from Rs.15,000 to Rs.22,000 per month, along with lucrative incentives. The job entails working in US Shifts and provides additional benefits such as fixed salary disbursement on the 1st of every month, generous incentives, 24 leaves per year, comp offs, birthday leaves, daily/monthly incentives, spot incentives, and medical benefits. There will be no extension of shift timings, ensuring a healthy work-life balance. We are looking for the right candidate regardless of salary constraints. The job requires working 6 days a week, with a contact person named Rima (HR) reachable at 7686839463 for further information. Rest assured, all your information will be handled with utmost confidentiality in compliance with EEO guidelines.,
Posted 2 weeks ago
1.0 - 5.0 years
0 Lacs
indore, madhya pradesh
On-site
You will be joining Helioster System as a Customer Service Executive in Indore on an immediate basis. Your role will involve interacting with customers, handling customer queries, closing calls, and managing multiple tasks simultaneously. It is essential to possess good verbal and written communication skills, fluency in English, and excellent customer interaction abilities. Previous experience in customer service, meeting sales goals, solution selling in the IT services market, objection handling, and negotiation skills are required. Additionally, you should have strong collaboration skills to work effectively with internal stakeholders and team members across diverse geographies. Time-management, organization skills, and the ability to work night shifts are necessary for this role. The key requirements for this position include good communication skills, comfort in working night shifts, and at least 1 year of experience in customer service. The employment type is full-time and permanent, with benefits such as a flexible schedule, internet reimbursement, leave encashment, paid sick time, and paid time off. The working schedule will primarily involve night shifts and US shifts, with additional incentives like joining bonus, performance bonus, shift allowance, and yearly bonus. If you are looking to join a dynamic team in the IT services sector and possess the necessary skills and experience, this opportunity in Indore, Madhya Pradesh, could be the perfect fit for you.,
Posted 2 weeks ago
0.0 - 3.0 years
0 - 0 Lacs
kolkata, west bengal
On-site
Job Description: As a part of Adeeba e-Services, you will be responsible for handling inbound calls from customers facing issues with their printers, routers, and antivirus software. Your main tasks will include diagnosing the problems accurately and recommending the most suitable technical support plan along with relevant software solutions to the customers. In addition, you will also be involved in selling technical support plans to enhance customer experience. We are looking for candidates with a minimum of 6 months to 1 year of experience in outbound tech support. The ideal candidate should possess the ability to independently close their own calls and have strong convincing and sales skills. Knowledge about blue screen errors and pop-up calls will be an added advantage. Experience in troubleshooting technical issues related to computers, printers, broadband, routers, email problems, Mac, iPhone, and iPad is highly desirable. This position offers a competitive salary ranging from Rs.15,000 to Rs.22,000 per month along with lucrative incentives. The working shift will be in the US time zone, providing flexibility for the employees. Additionally, employees can benefit from fixed monthly salaries, incentives, comp offs, birthday leaves, spot incentives, and medical benefits. If you meet the above requirements and are looking to join a dynamic team, please contact Rima (HR) at 7686839463. Adeeba e-Services ensures that all your personal information will be handled confidentially in accordance with EEO guidelines. Note: Salary is negotiable for the right candidate.,
Posted 1 month ago
1.0 - 5.0 years
0 Lacs
kolkata, west bengal
On-site
Taking inbound calls with printer, router, and antivirus issues from the customer, diagnosing the problems, and recommending the most suitable plan to resolve the issues. The role also includes selling technical support plans along with relevant software. The ideal candidate should have a minimum of 8 months to 1 year of experience in outbound tech support. They must possess the ability to independently close their own calls and have excellent English communication skills. Previous experience in handling customer calls related to printers, routers, and antivirus software is required. Candidates will receive a fixed salary credited on the 1st of every month along with attractive incentives including daily sales incentives, attendance incentives, and monthly sales incentives. Additionally, there is a hike of 15% - 20% on the last drawn salary, a loyalty bonus of Rs. 5000 annually, and a referral bonus of Rs. 1500 per candidate referred. There will be no extension of shift timings, providing a conducive work-life balance. Employees can expect high growth prospects within the company, with salary increments after 9 months of employment. The shift timings are US/UK hours, and the workweek consists of 6 days. Interviews are scheduled from Monday to Saturday between 12:30 pm to 5:30 pm. It is important to note that this is a direct company posting, and there are no recruitment fees charged. Freshers and domestic BPO candidates are not eligible for this position. For further information or queries, please contact HR - Paromita at 03365246525 or 8016099788.,
Posted 1 month ago
0.0 - 3.0 years
0 - 0 Lacs
kolkata, west bengal
On-site
Job Description: Adeeba e-Services is a leading International BPO specializing in providing technical assistance to customers in the US and Canada. As a part of our Inbound tech and website process, you will be responsible for handling inbound calls related to printer, router, and antivirus issues. Your role will involve diagnosing the problems reported by customers, providing effective solutions, and recommending suitable technical support plans and software. We are looking for individuals with experience in Outbound Tech Support for more than 6 months to 1 year. The ideal candidate should possess the ability to independently close their own calls, along with strong convincing and sales skills. Knowledge about BLUE SCREEN ERRORS and POP UP CALLS is essential. Experience in troubleshooting technical issues concerning computers, printers, broadband, routers, emails, Mac, iPhone, and iPad will be advantageous. This position offers a competitive salary ranging from Rs. 15,000 to Rs. 22,000 per month (fixed) with additional huge incentives. The shift timings are aligned with the US Shift. Employees can benefit from fixed salary credited on the 1st of every month, along with a range of incentives, comp offs, and birthday leaves. There are opportunities for daily/monthly spot incentives, and the company ensures no extension of shift timings. Medical benefits are also provided to all employees. The company follows EEO guidelines and maintains confidentiality of all information shared by employees. If you are a motivated individual with the right skill set, there is no bar on the salary offered. The work schedule comprises 6 working days per week. Contact Rima (HR) at 7686839463 for further details or queries regarding the job profile.,
Posted 1 month ago
0.0 - 3.0 years
0 - 0 Lacs
kolkata, west bengal
On-site
Job Description: You will be responsible for taking inbound calls from customers facing issues with printers, routers, and antivirus software. Your role will involve diagnosing the problems effectively and providing the customers with the best technical support plan suited to their needs. Additionally, you will be tasked with recommending relevant software solutions and selling technical support plans to customers. To excel in this role, you must possess prior experience in outbound tech support spanning over 6 months to 1 year. It is essential to have the ability to independently close calls and demonstrate strong convincing and sales skills. Proficiency in handling blue screen errors, pop-up calls, and troubleshooting technical issues related to computers, printers, broadband, routers, emails, Mac, iPhone, and iPad is required. The position offers a competitive salary ranging from Rs.15,000 to Rs.22,000 per month along with lucrative incentives. The work schedule will be in the US shift, providing you with fixed monthly salary deposits, ample leaves, including comp offs and birthday leaves, daily and monthly incentives, spot incentives, and medical benefits. There will be no extension of shift timings, ensuring a healthy work-life balance. If you believe you are the right candidate for this role, salary is not a bar, and you can expect a rewarding career with Adeeba e-Services. You will be working 6 days a week under the guidance of Rima (HR). For further details or to apply, kindly contact Rima at 7686839463. All information shared will be treated with the utmost confidentiality in accordance with EEO guidelines.,
Posted 1 month ago
0.0 - 3.0 years
0 - 0 Lacs
kolkata, west bengal
On-site
Job Profile: As a member of our team at Adeeba e-Services, you will be responsible for handling inbound calls from customers facing issues with printers, routers, and antivirus software. Your primary tasks will include diagnosing the problem accurately and providing the most suitable technical support plan to the customer. In addition, you will also be expected to effectively sell technical support plans and relevant software to enhance customer experience. Candidate Profile: The ideal candidate for this position should have a minimum of 6 months to 1 year of experience in outbound tech support. You must possess the ability to independently close your own calls and have strong convincing and sales skills. Proficiency in handling blue screen errors and pop-up calls is essential. Furthermore, experience in troubleshooting technical issues related to computers, printers, broadband, routers, emails, Mac, iPhone, and iPad is preferred. Salary and Shift: The salary for this position ranges from Rs. 15,000 to Rs. 22,000 per month (fixed), with additional lucrative incentives. The working shift is aligned with the US time zone. Benefits and Facilities: Employees can expect a fixed salary credited on the 1st of every month, along with generous incentives. Other benefits include 24 leaves per year, compensatory offs, birthday leaves, daily and monthly incentives, spot incentives, no extensions in shift timings, and medical benefits. The organization prioritizes maintaining a healthy work-life balance and ensures that employee information is handled confidentially in accordance with EEO guidelines. If you believe you possess the required skills and experience for this role, we encourage you to apply. For further details and inquiries, please contact Rima (HR) at 7686839463.,
Posted 1 month ago
0.0 - 3.0 years
0 - 0 Lacs
kolkata, west bengal
On-site
Job Description: As a part of Adeeba e-Services, a leading International BPO specializing in Inbound tech and website processes, your role will involve handling inbound calls from US and Canadian customers experiencing issues with printers, routers, and antivirus software. Your primary responsibilities will include diagnosing the technical problems reported by customers and recommending the most suitable support plan to address their concerns effectively. Additionally, you will be expected to engage in selling technical support plans in conjunction with relevant software solutions. To excel in this role, you should possess a minimum of 6 months to 1 year of experience in Outbound Tech Support. The ideal candidate will demonstrate proficiency in independently closing calls and exhibit strong persuasive and sales abilities. A sound knowledge of BLUE SCREEN ERRORS and POP UP CALLS is essential. Moreover, expertise in troubleshooting technical issues related to computers, printers, broadband, routers, emails, Mac devices, iPhones, and iPads will be highly beneficial. This position offers a competitive salary ranging from Rs.15,000 to Rs.22,000 per month, along with substantial incentives. The work schedule follows a US Shift pattern with additional benefits such as fixed monthly salary deposits, generous incentives, 24 leaves per year, compensatory offs, birthday leaves, daily/monthly incentives, spot incentives, and medical benefits. There is a strict policy against extending shift timings to ensure a healthy work-life balance. If you are a motivated individual with the desired skills and experience, the salary package is negotiable based on your qualifications and expertise. You will be joining a dynamic team dedicated to providing exceptional technical support services to customers. Do not miss this opportunity to work in a professional environment that values your contribution while offering competitive compensation and comprehensive benefits. For further inquiries or to apply for the position, please contact Rima (HR) at 7686839463. Rest assured that all your information will be handled confidentially in accordance with EEO guidelines. (Note: Contact details provided in the job description are subject to change as per the company's policy),
Posted 1 month ago
1.0 - 5.0 years
0 Lacs
kolkata, west bengal
On-site
Adeeba BPO is a leading provider of international business and technology services with a strong focus on client satisfaction and innovation. We offer inbound technical services and web designing and development services 24/7 to clients in the UK, US, Australia, and various European countries. Despite being headquartered in Kolkata, we also have subsidiaries in Thailand, US, and UK. This is a great opportunity to advance your career with Adeeba BPO in the role of TECH SALES (Inbound Process). In this role, you will be assisting customers with issues related to windows/mac devices. The salary is fixed and paid on the 1st of every month with no deductions, offering a competitive package of up to 25K. Immediate Letter of Intent (LOI) will be provided upon selection. Qualifications for this position include fluency in English, a minimum of 1-3 years of experience in tech sales processes within an international BPO setting, flexibility in work hours, and the ability to effectively close calls. The shifts are rotational between morning and night, with 6 working days and 1 fixed roster off. Additional benefits include salary disbursement on the 1st of every month, an attractive incentive policy, no extended work hours, and a minimum 20% hike based on the interview performance. If you are interested in this opportunity, please contact us at Seven Nine Eight Zero Two Five Seven Three Three Four. Join us for a rewarding career at Adeeba BPO!,
Posted 1 month ago
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