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Inbound Sales Representative New Assoc

Job Expired: This job listing has expired.

Inbound Sales Representative New Assoc

Accenture

1 - 3 years

3 - 5 Lacs

Mumbai

Posted:9 months ago| Platform:

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Skills Required

inbound outbound customer service query management customer support transformers transmission outbound sales business development electrical power distribution distribution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support

Designation: Inbound Sales Representative New Assoc

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.

What are we looking for?

Ability to perform under pressure

Ability to work well in a team

Adaptable and flexible

Results orientation

Written and verbal communication
Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts

Qualifications
Any Graduation

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Inbound Sales Representative New Assoc