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Inbound Sales Representative Associate

Inbound Sales Representative Associate

Accenture

1 - 3 years

1 - 2 Lacs

mumbai

Posted:2 hours ago| Platform:

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Skills Required

inbound customer service sales inbound sales customer support transformers electrical engineering business development distribution electricals transmission electrical maintenance switchgear outbound sales electrical power distribution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Inbound Sales Representative Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for?

Written and verbal communication

Adaptable and flexible

Ability to perform under pressure

Problem-solving skills

Ability to work well in a team
Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts

Qualifications
Any Graduation

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Inbound Sales Representative Associate