Inbound & Outbound Proces

Credicus Business Services

0 - 5 years

3 - 5 Lacs

thane maharashtra india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

inbound and outbound calling communication skills customer service lead generation sales conversion conflict resolution

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Inbound Calls:
Answer incoming calls from customers promptly and professionally.
Provide accurate information, resolve inquiries, and assist with issues related to products or services.
Offer technical or product support, explain features, and guide customers through processes.
Handle customer complaints and escalations with empathy and professionalism.
Process orders, returns, or exchanges as requested by customers.
Maintain records of all customer interactions and ensure timely follow-up as needed.
Outbound Calls:
Make outbound calls to potential customers, existing clients, or leads.
Conduct surveys, offer promotions, or explain products/services to generate interest.
Follow up with existing customers regarding account status, renewals, or feedback.
Qualify leads and convert them into sales or opportunities.
Upsell or cross-sell additional services/products to customers.
Achieve sales and service targets, maintaining high conversion rates.

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