4084 Inbound Jobs - Page 2

Hiring: Customer Support Voice Process (Work from Home) Job Type: Contractual Role (3 Months) Work Mode: Work from Home Base Location: Bangalore/Hyderabad Shifts: Rotational Day Shifts Working Days: 6 Days a Week | 1 Rotational Off Joiners: Immediate Joiners Only Eligibility Criteria: Freshers or Minimum 6 months of experience in Customer Support Voice Process Must be fluent in Hindi and English (both mandatory) Should be a graduate Mandatory Requirements: Personal laptop/desktop Stable Wi-Fi connection Proper power backup at home for uninterrupted work Compensation: CTC: 18,000 per month Take Home: Approx. 14,000 CONTACT Arshiya: 6301351158

- Responsible for calling customers & answering their queries related to the product / services. - Keep records of calls & inquiries and note useful information; sending mails, updating data on computer & paperwork. Required Candidate profile - Must be confident in communicating over phone in English / Hindi / Regional Language. - One can operate computer with basic MS Office knowledge - Word, Excel

Key Responsibilities: Reminding Customers: Call customers to remind them about their insurance policy renewals before they expire. Customer Service: Answer customer questions, address concerns, and help them understand their renewal options. Renewal Processing: Process policy renewals, ensuring accurate record-keeping and following company guidelines. Customer Retention: Encourage customers to renew their policies and ensure they are satisfied with the renewal process. *Hindi+ Marati *Hindi+ Gujarati *Hindi+ Bengali *Hindi+ Telugu *Hindi+ Malayalam kotteeswarid@cholamsispl.com/ 9150167940 (only watsup)

Skills: Excellent Communication Negotiation Passion for Technology & Sales Interaction with International customers Strong Internet research skills required, Excellent communication, Negotiation, Passion for technology and sales, interaction with international customers, strong internet research skills, Basic knowledege on marketing platforms and marketing mix, Creativity,. Qualification:MBA/BBA in Marketing / Business Analytics/Sales. Experience:0-1 Year. Skills Required. v Excellent Communication. v Negotiation. v Passion for Technology & Sales. v Interaction with International customers. Roles And Responsibilities. v Strong Internet research skills required. 6 to 1 year of experience in Lead generation. Must have prior experience in lead generation via cold calling (International and domestic markets). Responsible for sales outreach programs including cold calls, emailer, & timely follow-up to closure. Source new sales opportunities through both outbound / inbound efforts. Understand client needs and requirements. Hands on in market research. Close sales and achieve quarterly quotas. Show more Show less

We are seeking an experienced Trainer with a strong background in US Healthcare processes and contact center operations. The ideal candidate will be responsible for delivering high-impact training programs to new hires and existing employees, ensuring readiness for client interactions and operational excellence. Key Responsibilities: Deliver training sessions on US Healthcare processes including Claims, billing, eligibility, and customer service protocols. Facilitate onboarding and nesting programs for new hires in a contact center setup. Collaborate with operations, quality, and client teams to ensure training alignment with business goals. Conduct refresher and upskilling sessions for existing staff based on performance and process updates. Maintain training effectiveness through assessments, feedback, and continuous improvement. Support process transitions and updates through timely training interventions. Create and update training materials, SOPs, and e-learning content. Participate in calibration sessions with QA and client teams. Provide floor support and troubleshoot process-related queries post-training. Eligibility Criteria: Minimum 1-2 years of experience in training roles within US Healthcare contact center operations. Interested Candidates share your CV - deepalakshmi.rrr@firstsource.com / 8637451071 Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or deepalakshmi.rrr@firstsource.com

Job Title: Customer Retention Executive Airtel Process Process: Retention (Airtel) Location: Ghansoli / Mahape, Navi Mumbai Job Description: We are hiring enthusiastic and customer-focused individuals for the Airtel Retention Process. The ideal candidate should have average to good English communication skills and a strong willingness to engage with customers. This role involves handling customer retention queries and providing effective solutions to retain existing customers. Key Responsibilities: Handle outbound/inbound customer calls related to retention. Address and resolve customer concerns to ensure continued service. Convince customers to continue using Airtel services by highlighting benefits and solutions. Maintain records of customer interactions and follow-ups. Achieve daily and weekly targets as defined by the operations team. Requirements: Education: Minimum HSC (12th pass) Experience:- Freshers are welcome / Minimum 6 months of any work experience (preferred) Communication: Average to Good English communication skills Job Details: Salary: Upto 16K inhand Shifts: Day Rotational Shifts Week Off: Rotational Off Interview Rounds: HR Round Operations Round Work Location: Ghansoli / Mahape, Navi Mumbai Why Join Us? Work with one of India's top telecom brands Airtel Friendly and professional work environment Great opportunity to begin or grow your career in BPO/Telecom sector Interested candidates can apply now ! send your CV through WhatsApp (number mentioned below) HR Namrata :- 8624868754

Experience: Minimum 1 to 3 Years Experience in a USA/UK-Based Call Center Key Responsibilities: 1. Answer Incoming Calls: o Professionally and efficiently handle incoming customer calls, addressing inquiries and providing appropriate solutions. o Ensure each customer interaction is handled promptly and courteously. 2. Provide Information & Support: o Assist customers by providing accurate product/service details, troubleshooting issues, and offering solutions based on company guidelines. o Ensure customers fully understand the services/products they are inquiring about. 3. Follow Call Scripts & Policies: o Adhere to predefined call scripts and company policies to ensure consistency and compliance during calls. o Ensure all customer interactions are in line with the companys standards and regulations. 4. Resolve Customer Issues: o Address customer concerns promptly and professionally, providing resolutions or escalating issues to appropriate departments when necessary. o Follow through to ensure customer satisfaction with the resolution process. 5. Maintain Call Quality: o Ensure clear, concise, and positive communication with every customer. o Practice active listening to understand the customer's needs and provide tailored support, maintaining a high level of professionalism at all times. 6. Update Customer Records: o Accurately log customer call details, including inquiries, issues, and resolutions, in CRM software to ensure records are up-to-date. o Maintain detailed and accurate customer records for future reference and follow-up. 7. Meet Performance Targets: o Consistently meet or exceed Key Performance Indicators (KPIs) such as Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) to contribute to team and company goals. o Ensure efficiency without compromising the quality of service provided to customers. 8. Collaborate with Team: o Share feedback with colleagues and team leads to improve customer service processes. o Offer support to team members when necessary, fostering a cooperative and productive team environment. Requirements: Minimum 1 to 3 years of experience as a Call Receiving Agent or in a similar customer service role in a USA/UK-based inbound call center. Strong communication skills, with the ability to speak clearly and professionally. Ability to follow call scripts, policies, and procedures effectively. Excellent problem-solving skills and the ability to resolve customer issues efficiently. Proficient in using CRM software to log and manage customer interactions. Ability to meet or exceed KPIs such as AHT, FCR, and CSAT. Positive attitude, strong work ethic, and a passion for providing excellent customer service. Strong attention to detail and ability to work under pressure in a fast-paced environment. Preferred Qualifications: Previous experience in the USA/UK-based inbound call center environment. Familiarity with call center software and technology. Ability to work independently and as part of a team.

Participate in and/or lead calibration sessions with Client partners, Trainers/Subject Matter Experts, Team Leaders and other Quality Analysts to ensure consistency in scoring and feedback delivery Generate regular quality performance reports (e.g., daily, weekly, monthly) highlighting key trends, areas of concern, and opportunities for improvement. Ensure agent adherence to all company policies, procedures, regulatory guidelines (e.g., CMS regulations for Medicare), and client-specific requirements and escalate potential compliance risks based on audit findings. Assess the overall member experience and identify opportunities to improve caller satisfaction. Participate in performance review discussions with Operations where quality data is relevant and offer support agent performance improvement initiatives. Strong Healthcare Background (Non-negotiable): In-depth knowledge of US healthcare , Medicare , Medicaid, ACA, and/or private health insurance plans, benefits, and terminology. Comprehensive understanding of healthcare regulations including HIPAA, CMS guidelines, and state-specific privacy laws. Demonstrated Expertise in Quality Assurance: Proven experience in conducting comprehensive call/interaction monitoring and audits. Strong analytical skills with the ability to interpret complex data, identify trends, and pinpoint root causes of quality issues. Proficiency in developing and implementing effective quality improvement plans. Experience in generating reports using Excel or other platforms Ability to lead and participate in calibration sessions to ensure consistency and objectivity. Interested Candidates share your CV - deepalakshmi.rrr@firstsource.com / 8637451071 Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or deepalakshmi.rrr@firstsource.com

Process - JFL (Dominos) -Inbound Customer service -Fresher or experience -Salary upto 18k -Qualification: Min HSC Location:- Turbhe, Navi Mumbai Shifts: 6 Days working Rotational week-off Rounds of Interviews:- HR round Operations round Client round Contact Details:- More Detail Contact (WhatsApp/Call) HR Nisha :- 9763458943

Designation :Phone Banking Officer Payroll-Bank Payroll Job Location-Andheri/Thane/Vashi Process-Inbound Salary-Fresher 3.5 lakh Exp 5 lakh Day Shifts Graduate Fresher Welcome Need to Handle Bank HNI Clients Only Call 9082104424 -sanika www.hyfly.in Required Candidate profile Virtually handle Bank's Elite customers account Solve issues over calls Help in investing in Banking Product's like FD/RD/Mutual Fund Upsell them Credit Cards/Loans no target for salary www.hyfly.in Perks and benefits Medical Allowance + Performance based Incentives

Hiring for Flipkart Voice Process Freshers and Experienced both are Eligible Freshers 14k TH and Experienced 19k TH --->Complete Work from home Freshers - Graduation Mandatory Experienced- UG to any graduate -->Should speak Hindi and English Both Fluently ---->Must have own laptop with wifi connection Technical/System Requirements: System: Processor : Intel Core i5 7th Gen or above, 8GB RAM Camera: Mandatory Internet Speed: Minimum 20 Mbps Headset: Compatible ISB headset with noise cancellation Suggested Brand: Big Passport (available online at reasonable prices) UPS: Mandatory EDR Installation: Mandatory System Configuration Screenshots -->Excellent Communications in English and Hindi are Mandatory Interested and Eligible Candidates share Resumes and CALL and MSG at 9100969467-Suma HR

Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time, Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc Required Candidate profile Wanted immediate joiners, Excellent Hindi and English is required , No Night Shift for females, For Males Night Shift allowance will given ,

Hiring for Malayalam Customer Support / Customer Service for Indore, Chennai, Hyderabad Location Must be 10+2 Pass. Day shift, 6 Days working, Contact- Khushi-9811121475 Sukriti -8176976655 Palak-8115955507 Riya-8176074455 Arjuna-9810615875 * Required Candidate profile Outstation candidates will get 1way tickets, with accommodation: 14 days stay with breakfast included. Salary 20,000 CTC Relocation Support: Up to 10,000 Great incentives plan Must be 10+2 Pass * Perks and benefits Salary + Provident Fund + Good Incentives

Inbound customer care voice process role. Graduates or undergraduates with a minimum of 6 months exp Salary 6 LPA CTC, plus incentives. Call Tara@7019561979

Process- Loan Recovery, Voice Process Experience- fresher/experience Good communication skills in Hindi & Marathi and Basic English Salary: Fresher- 11k to14k+ incentives Experience- Upto 14k to 16k in hand + incentives. Rounds of interview : HR, Ops. Preferred candidate profile HSC is mandate How to Apply To schedule your interview, simply Call or WhatsApp your CV to: HR Swapnali :- 9822946582

Position:- Marathi Hindi Bpo telecaller Voice Process Department:- Customer care, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary :- 10,700 + 1500 (bonus 3 month ) = 12,200 + Unlimited incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How To Apply..? Contact Information HR Name: Gaurav WhatsApp / Call: +91 77964 27055 Send your CV via WhatsApp or Call directly to schedule your interview.

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate with min 1 year experience in customer support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day and Evening Shifts 4: 5 Days Working 5: 4000 TA 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG wit Min 1 Year Customer Support Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day and Evening Shifts 4: 5 Days Working, 5: 4000 Travel Allowance 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries : Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

- Process:- TVS Process -Telesales - Shift:-9:30 to 6:30 - Average communication required Marathi And Hindi - HSC Freshers are welcomed - Male and Female both can apply - Fresher Salary:- up to 14 k In hand - Exp Salary:- 16k In hand + Incentive Required Candidate profile -Qualification: Min HSC -Freshers/Experienced both can apply. To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact :- HR Aditya: 8308125422 Perks and benefits competitive salary with unlimited Incentives

Role: International Non-voice & Voice Process ( Only candidates in Hyd ) Client: MNC Location: Across Hyd. Qualification: Ug or Above Salary: 3 to 4 Lakhs Days: 5 Days Interview: HR and Ops Skills: good Comms Thanks HR Perks and benefits Cab & Medical

The officer customer care at the disaster recovery site in Hyderabad requires a graduate or postgraduate candidate under 35 years of age. The role involves effectively handling inbound and outbound calls, responding to customer queries through various communication channels, such as emails, live chat, and social media. It is essential to perform these activities in a time-bound manner. The officer will coordinate with teams at the primary site to understand operational aspects and processes related to customer care. They will also be responsible for informing customers about updates and policies as per the shared communication. Analyzing and reporting customer data to devise new strategies or update existing ones are crucial aspects of the role. Building and maintaining healthy relationships with depository participants, registrar and transfer agents, and clearing houses is vital. The officer should ensure that customers have a positive experience with CDSL. Assisting DPs/RTAs in addressing technical queries related to the CDAS application and online application is part of the responsibilities. Candidates with prior experience in customer support functions, efficient execution and coordination skills, good verbal and written communication skills, familiarity with MS Office (including Excel formulas), and openness to work in late shifts are preferred. A graduate or postgraduate from any field with 2-3 years of post-qualification experience in customer care function would be suitable. Experience in capital markets, depositories, depository participants, RTAs, or related fields is an added advantage. To apply for this position, please email your resume to careers@cdslindia.com with the position applied for mentioned in the subject column.,

Work From Office Only for Chandigarh & Mohali Location PLZ CALL SOURABH @ 9779924404 Hi Job Seekers !!! We are always looking for fresh talent and have opportunities inInternational call centres. Interested in flexible, friendly and enjoyable work We are focused on providing more than just a call center service, our extensive experience allows us to give real, honest and trustworthy consultancy and how to get the best from job Want to talk to us about how we can help you Call Us You don't need to visit us personally, we will align you for Direct Final Interview at Client location after telephonic discussion. We utilise our 20 years experience and apply it to a growing range of services, we can help you plan your career and provide the right job for you. We do not charge any kind of Fee for our Services from Candidates. Customer Services is the first point of contact for complaints, quelling any frustration and containing ill feeling, whilst helping customer to the quickest resolution. Whether this is handled by phone, email or chat, a customer service call centre is frontline, the place where you can really feel the pulse of customer A good customer service associate sees every interaction with a customer as an opportunity to make them happy, and a complaint as the best opportunity of all. We are proud to be working exclusively alongside an existing MNC BPO Company in Chandigarh who are looking to recruit several committed Customer Service Advisors within their International Call Centre. Salary is in range of 15 to 30 K / Month Successful candidates Must have: Good written and spoken English, as you will be communicating via live chat, emails and telephone, One must be Tech-Savvy and possess good PC skills, A genuine interest in delivering fantastic quality customer service, provide first call resolutions, and always maintaining a high level of service & focus, Must be flexible and a team player to get stuck in when the team needs you, Always be professional, punctual, and reliable What this job will give you: Being part of a friendly, fun, upbeat team Support and development of your personal skills Fun events every month Satisfaction from being part of a fast growing BPO We practice an attitude of gratitude Handsome Salary with Incentives One will work 5 days per week For International One will work 6 days per week For Domestic Growth Opportunity for those who want to work long term State of Art Infrastructure , Fully Air Conditioned. Cafeteria, Gym, ATM & other facilities within premises Located in centre of town with good public transport facility Good PG accommodation available nearby office. Best Regards, Sourabh Bakshi Team Connecting The Dots +91 9779924404

You are invited to join NTT DATA as a SAP MMWM Sr. Consultant based in CHENNAI, Tamil Ndu, India. As a part of our team, you will be required to work in various shifts ranging from 4.00AM to 6.00PM, 12.00PM to 10.00PM, or 3.30pm to 1.30am. Excellent communication skills are essential for this role, along with a minimum of 8 years of experience in implementing and supporting SAP MMWM module. Your responsibilities will include working on Service Level Agreements (SLAs), managing multiple clients, and effectively coordinating with various clients and processes simultaneously. You will be involved in material movements, procurement processes (purchase requisitions, quotations, Purchase Orders, etc.), managing master data, inventory activities, and MRP within the MM module. Additionally, within the WM module, you will handle storage type controls, integration with other modules, batch management, storage location controls, STO Process, Put away and Picking strategy, HU Management, inbound and outbound deliveries, configuration of master data, movement types and controls, and inventory management. NTT DATA is a global leader in business and technology services, serving 75% of the Fortune Global 100 companies. As a Global Top Employer, we have a diverse team across 50 countries and a strong partner ecosystem. Our services include business and technology consulting, data and artificial intelligence solutions, industry-specific offerings, and application development and management. Join us at NTT DATA, a trusted innovator investing in research and development to enable organizations and society to thrive in the digital future. Visit us at us.nttdata.com to learn more about our commitment to innovation and long-term success.,

Job description Join Indias Largest BPO Recruitment Company! We are hiring for multiple top companies across various exciting roles: Positions Available: International Voice Process Domestic Voice Process International Semi Voice Process Social Media Escalation For More Details Please Call HR Kaunain Firdose On 7975182692 Job Locations & Processes: 1. Manyata Tech Park : International Voice Process, International Tech Support & International Semi Voice Process - 6 LPA 2. Whitefield: International Voice Process, International Tech Support & International Semi Voice Process - 6 LPA 3.Maratha Halli: International Voice Process & Social Media Processn - 5 LPA 4.Electronic City: International Voice Process & International Non-Voice Process - 5 lPA 5.Bellandur: International Voice Process - 4 LPA 6. Bhartiya City: International Voice Process - 4 LPA Candidate Requirements: Freshers and candidates with at least 6 months of experience in International Voice Process, International Sales, or Client Servicing are welcome. Must be flexible to work in rotational shifts. Excellent communication skills are a must. For More Details Please Call HR Kaunain Firdose On 7975182692 Role: Voice / Blended - OtherIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not Required