INBOUND HINDI VOICE PROCESS

Job Description

DEAR CANDIDATE, one of a leading private bank is looking for a banking executive for their day to day operations. Hindi -Must Qualification - Any degree Experience - fresher / 1-4 yrs exp Location - karapakkam , OMR, Chennai Answer inbound calls and assist customers with their Queries/Request/Complains. Raise Request & Complaints on behalf of the customer in the CRM tool. Generate leads and educate customers about new products & their benefits. Maintain and adhere to compliance guidelines Capture problem indicators, highlight and suggest improvement Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy Maintain adequate knowledge levels on products, processes and systems used Ensure sales target are met Skills Required: Excellent verbal communication skills Ability to comprehend, capture as well as interpret basic customer information Strong customer service focus Knowledge of Banking / Credit cards preferred Work Timings : Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 8:00 pm) Languages Required : English + Hindi (compulsory). Job Types: Full-time, Permanent, Fresher Pay: Up to ₹25,000.00 per month Benefits: Leave encashment Schedule: Day shift Application Question(s): Do you know hindi and english Education: Bachelor's (Required) Work Location: In person