Customer Contact Officer

Job Description

Job Role: · Answer inbound calls and assist customers with their Queries/Request/Complains. · Raise Request & Complaints on behalf of the customer in the CRM tool. · Generate leads and educate customers about new products & their benefits. · Maintain and adhere to compliance guidelines · Capture problem indicators, highlight and suggest improvement · Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy · Maintain adequate knowledge levels on products, processes and systems used · Ensure sales target are met · Skills Required: o Excellent verbal communication skills o Ability to comprehend, capture as well as interpret basic customer information o Strong customer service focus o Knowledge of Banking / Credit cards preferred Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹41,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Performance bonus Language: Hindi (Required) English (Required) Work Location: In person Speak with the employer +91 9445715988