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Jobs in mohali
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Everise (india) Bpo Services
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Inbound Contact Representative

Inbound Contact Representative

Everise (india) Bpo Services

3 - 8 years

|

3 - 8 Lacs

Posted:13 hours ago| Platform:

Apply

Skills Required

communication skills customer care customer service interpersonal skills customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Responsibilities:

The Inbound Contacts Representative to represent the company by addressing incoming telephone, digital, or written inquiries
To perform varied activities and moderately complex administrative/operational/customer support assignments
Perform computations
Typically work on semi-routine assignments
To address customer needs, which may include complex benefit questions, resolving issues, and educating members
To record details of inquiries, comments or complaints, transactions, or interactions and take actions in accordance with them
Escalate unresolved and pending customer grievances
Make decisions primarily related to interpretation of area/department policy and determining methods for completing assignments
To work within defined parameters to identify work expectations and quality standards, with some latitude over prioritization/timing, and works under minimal direction
Follow standard policies and practices that allow for some opportunity for interpretation, deviation and/or independent discretion

Qualifications and Skills Required:

3 years of Customer Service experience
Effective verbal and listening communication skills
Strong customer service orientation
Strong attention to detail
Strong typing and computer navigation skills
Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Education and Experience:

Associate's or Bachelor's Degree
Previous inbound call center or related customer service experience
Prior Healthcare experience

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Everise (india) Bpo Services

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