Nexgen Business Solution

Roles and Responsibilities Handle patient calls, resolve queries, and provide excellent customer service. Provide accurate information on healthcare services, treatments, and medications to patients. Maintain confidentiality of patient records and adhere to HIPAA guidelines. Desired Candidate Profile 1-5 years of experience in a similar role (healthcare BPO/call center). Bachelor's degree in any specialization (BHM/B.Pharma). Excellent communication skills with ability to work effectively with diverse customers. Proficiency in international voice process operations.