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IN_Senior Associate_CRM BA_MS Dynamics_Advisory_Hyderabad

IN_Senior Associate_CRM BA_MS Dynamics_Advisory_Hyderabad

PwC Service Delivery Center

2 - 6 years

7 - 11 Lacs

hyderabad

Posted:15 hours ago| Platform:

Apply

Skills Required

data analysis process improvement analytical consulting data quality troubleshooting microsoft customer engagement operations crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Not Applicable

Specialism

Microsoft

Management Level

Senior Associate

Responsibilities

Requirement gathering Collaborate with stakeholders to understand their needs and gather business requirements for the CRM system

System configuration Assist in customizing and configuring the CRM to meet specific business needs and processes

Data analysis Analyze customer data to identify trends, generate insights, and create reports for decisionmaking

Process improvement Evaluate and document existing business processes to identify areas for improvement in efficiency and customer engagement

Testing and support Participate in user acceptance testing (UAT) and provide ongoing support, including troubleshooting and responding to user inquiries

Training Develop training materials and conduct training sessions to ensure users can effectively use the CRM system

Reporting Generate reports on customer behavior, system performance, and key performance indicators (KPIs)

Data quality Ensure data accuracy, completeness, and consistency across the CRM system and other platforms

Key skills and qualifications

Strong analytical and problemsolving skills

Excellent communication and collaboration skills

Experience with CRM software and related business processes

Ability to translate business requirements into technical solutions

Knowledge of data analysis and reporting tools

Mandatory skill sets

CRM BA

Preferred skill sets

CRM BA

Years of experience required

4 to 9

Education Qualification

B
TECH , MBA , MCA

Education

Degrees/Field of Study required Bachelor of Engineering, Bachelor of Technology

Degrees/Field of Study preferred

Required Skills

Customer Relationship Management (CRM), Microsoft Power Applications Canvas Applications

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Learning Agility

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IN_Senior Associate_CRM BA_MS Dynamics_Advisory_Hyderabad