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PwC Service Delivery Center
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IN- Manager II Application Support || IT Security ||IFS|| PAN India

IN- Manager II Application Support || IT Security ||IFS|| PAN India

PwC Service Delivery Center

4 - 8 years

6 - 10 Lacs

bengaluru

Posted:13 hours ago| Platform:

Apply

Skills Required

computer science cloud computing application support architecture analytical configuration management continuous improvement information technology virtualization technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS Internal Firm Services Other

& Summary

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.
In infrastructure engineering at PwC, you will focus on designing and implementing robust and scalable technology infrastructure solutions for clients. Your work will involve network architecture, server management, and cloud computing experience.

Why PWC

& Summary

Tech Hub enables our company s businesses to achieve their technologydriven goals. The work undertaken in Tech Hub covers a range of areas from leading and supporting the company through to the build or adoption of new technology, to protecting against risk, and delivering valuable data insights that transform our technology capabilities.

Candidate provides secondline support, handling complex technical issues and ensuring the seamless operation of application support. This role demands a strong analytical mindset, excellent communication skills, and the ability to work collaboratively with crossfunctional teams

Provide 2nd and/or 3rd level support, resolving complex technical issues.

Log and track 2nd and/or 3rd level support requests, ensuring timely resolution.

Review and oversee documentation including guides, FAQs and knowledge based articles.

Collaborate with other IT teams to ensure seamless service delivery.

Performing effective Incident resolution, Problem Determination and Root Cause Analysis in accordance with Service Level Agreements (SLAs).

Conducting system analysis, configuration management and develop improvements for system software performance, availability and reliability.

Provide guidance and support to firstline support staff.

Work with other IT teams to resolve systemwide issues.

Understanding the impacts of upcoming enhancements to the environments.

Support developers by enabling structured and managed environments and deployment processes.

Document and review requirements, processes and procedures.

Create and manage DevOps pipelines for the firm.

Mandatory Skill Sets

Experience in a Application technical support role.

Experience with cloud services and platformasaservice (PaaS) offerings

Strong understanding of software development and app platform operations

Excellent problemsolving skills

Proficiency with ticketing systems and support tools

Knowledge of DevOps.

A technical expert who uses your specialized skills to provide advice to others.

Ability to solve more complex task problems leveraging basic experience, analysis, specific guidance provided and judgement.

Ability to provide daily direction and supervision for more junior members of the team (if applicable).

Ability to plan priorities for the year and manage your own responsibilities and workload based on direction.

Ability to complete bigger tasks with direct contribution to large projects and/or lead small scale improvements.

Preferred Skill Sets

Curiosity A natural curiosity and eagerness to learn, explore new ideas, and see past the status quo.

Collaboration A natural collaborator, suited to work in a collaborative culture with a diverse and talented team that values collaboration, constructive challenging and mutual respect.

Challenge Demonstrates the capability to question and challenge ideas, decisions, and processes in a constructive manner, fostering a culture of continuous improvement and innovation while maintaining respect and professionalism in all interactions.

Value Driven Demonstrates a strong commitment to ethical principles and organisational values, ensuring that all actions and decisions align with the companys mission and integrity standards.

Friendly and approachable, with a strong customer service orientation.

Patient and able to explain technical concepts to nontechnical users.

Reliable and dependable.

Willingness to learn and grow in the Support Team and keep abreast with industry trends.

Years of Experience Required

4+ yrs

Education Qualification

Bachelors degree in Computer Science, Information Technology, or related field. Advanced degree or relevant certifications are a plus.

Education

Degrees/Field of Study required Bachelor of Engineering

Degrees/Field of Study preferred

Required Skills

Online Technical Support

Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Architectural Engineering, Business Continuity, Cloud Architectures, Cloud Compliance, Cloud Infrastructure, Cloud Migration, Cloud Virtualization, Coaching and Feedback, Communication, Continuous Deployment, Continuous Integration/Continuous Delivery (CI/CD), Creativity, Data Infrastructure, DevOps Practices, Disaster Recovery, Embracing Change, Emotional Regulation, Empathy, Google Cloud Platform, Hardware Troubleshooting {+ 36 more}

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IN- Manager II Application Support || IT Security ||IFS|| PAN India