Implementation Specialist

Responsibilities

• The individual’s primary responsibilities includes and not limited to implementation and documentation of current and proposed solutions
• Applies knowledge of CDK Implementation process, policies, and escalation methodology
• Work with Senior Implementation Specialist to customise software settings per customer requirements
• Validate data conversion from DMS
• Resolve issues and handle escalations during implementation
• Successfully consults and gets trained on CDK Global solutions
• Have a complete understanding of the products trained within the assigned work stream (i.e. parts, service, accounting, sales)
• Verifies and validates predetermined setup configurations and conversion data for accuracy
• Attends status meetings with Team Leads/SMEs to review and discuss any open issues/ escalations pertaining to software incompatibilities
• Ensure client go-live readiness
• Takes initiative to keep up to date and proficient on products, processes and industry standards utilising available learning resources
• Responds to participant questions and elaborates on training content using knowledge of products, business processes, and roles and responsibilities
• Be adaptive to delivery methods and work with the team
• Be available to fulfil periodic weekend work requests for business needs
• Fully compliant to all policies & procedures of the organisation
  

Qualifications

• Bachelor’s degree in any discipline
• BCA
• BCOM (Computers)
• B.Sc. / B.Com / BA
• B.TECH