Implementation Engineer

As a SaaS Product Implementation Specialist at CIARSS, you will be responsible for the successful onboarding and implementation of Software as a Service (SaaS) products for clients. Working in collaboration with various teams such as sales, customer success, and product development, you will ensure seamless and efficient implementations. Your main tasks will include understanding client requirements, configuring the software, providing training, and offering continuous support to help clients maximize the value of our SaaS solutions. Your responsibilities will include: Client Onboarding: - Collaborating with the sales team to gather client requirements and expectations. - Developing a deep understanding of the SaaS product's features and functionalities. Configuration and Customization: - Configuring the SaaS product based on client specifications. - Coordinating with the product development team for any necessary customizations. Training and Documentation: - Conducting training sessions for clients on using the SaaS product effectively. - Creating and updating user documentation, training materials, and knowledge base articles. Support and Issue Resolution: - Being the main point of contact for clients during the implementation phase. - Troubleshooting and resolving any issues that may arise during the implementation process. Collaboration with Cross-Functional Teams: - Working closely with sales, customer success, and product development teams to ensure a smooth transition from sales to implementation and ongoing support. Feedback Collection: - Gathering client feedback throughout and after the implementation process to enhance processes and improve the product. Project Management: - Managing multiple implementations simultaneously to ensure timely completion and high client satisfaction. To qualify for this role, you should have: - A Bachelor's degree in a relevant field. - Proven experience in SaaS product implementation or a similar role. - Strong understanding of SaaS products and cloud technologies. - Excellent project management and organizational skills. - Effective communication and interpersonal abilities. - Ability to troubleshoot and problem-solve independently. - Familiarity with CRM and project management tools. - Customer-focused mindset with a dedication to delivering exceptional service. If you possess the above qualifications and are excited about the opportunity to be part of our team at CIARSS, we look forward to hearing from you. Regards, Anushuya.P,