Immediate requirement For Product Support@Night Shift (Vepery)

Greetings from Global Healthcare!!

Work Location : Vepery

Shift : Night

Work Mode : Office

Responsibilities

• Communicate with clients, data partners and internal stakeholders through various contact channels (phone, chat, email, CRM) to address queries about the application.
• Receive, manage, and resolve customer support tickets promptly.
• Appropriately document, escalate, and redirect issues to the relevant resources.
• Deliver timely and professional customer communication and follow-up.
• Document and propose software improvement suggestions; communicate with requestors and stakeholders.
• Set up new provider accounts, manage provider privileges and settings, troubleshoot provider access issues, and offer user support during onboarding to facilitate software adoption.
• Setup and configure new facilities as requested by customers.
• Participate in product launches, feature releases and software testing, offering user feedback.
• Perform additional duties as necessary.

Preferred candidate profile

• 1+ years experience in software or technical support In bound Voice Process.

• Basic understanding of computer systems, software applications, and troubleshooting methodologies.
• Customer Service Skills: Excellent Oral and Written communication and interpersonal skills to interact with users professionally and effectively address their inquiries or issues.
• Problem-Solving Abilities: Capability to analyze simple technical problems, follow predefined troubleshooting steps, and provide appropriate solutions or escalate issues when necessary.
• Time Management: Basic organizational skills to prioritize tasks effectively and ensure timely resolution of user inquiries or issues.
• Customer Focus: Commitment to providing excellent customer service and ensuring user satisfaction with the support experience.
• Documentation Skills: Ability to accurately document user interactions, troubleshooting steps, and issue resolutions for knowledge sharing and training purposes.

MANDATORY SKILLS -

Excellent Oral and Written communication.

1+ years experience in software or technical support In bound Voice Process.

Bachelors degree in IT, Computer Science.

Interested candidates can share your profile to the 9952075752 via Whatsapp and contact.

Thanks & Regards,

Pooja Pathak

99520 75752