Job Requirements Job Requirements Role/Job Title: Associate Relationship Manager-Micro Enterprise Loan(MEL) Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Manage zoning activity to map household needs in villages and areas allocated. Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship. Nudge behavioral changes in customers to drive them towards online banking. Maintain high collections efficiency through discipline and drive. Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry. Ensure compliance as per the bank requirements. Conduct field audits and customer verifications to ensure high quality of accounts. Gather latest Market intelligence and track and benchmark against best practices in competitor banks. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate. Experience: 0 to 1 years of relevant branch banking experience. Show more Show less

Job Requirements Job Requirements Role/Job Title: Sales Manager - Gold Loan Function/ Department: Gold Loan Job Purpose The role entails the responsibility of generating gold loan business through different channels. It includes administering and training a team of Direct Selling Teams to expand gold loan business in that locality/branch. Roles & Responsibilities Ensuring Monthly Sales targets are meet with acquisition in NTB (New to Bank) and ETB (Existing to Bank) customers. Existing liability customers are pitched for gold loans. Ensure month on month growth in EOP (Execution only platform) Assets for Gold loan business/per branch. Fee Income should be Minimum 1% of total disbursals. Customer Follow ups to be done at regular intervals for timely renewal of cases to ensure Minimum renewal pending cases. Co-ordination with valuers to be done time to time basis. Ensure most of the customers are aligned to pay valuation charges as per product norms. Ensuring healthy collections with Nil First equated monthly instalment / First presentation Default and minimizing fresh flow in Bucket X. PSL (Priority sector lending) Tagging and should be aware about PSL norms. Helping branch liability team in Audits and ensuring proper communications to customer before any packet Opening. Conduct Marketing activities in the local market for generating NTB gold loan customers. Willingness to work extensively in the field and travel across the region on short notice. Carrying out ad-hoc activities as per the requirement of the department. Proficient in MS - Word /Excel and power point Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situation. Education Qualification Graduation: Bachelor’s in Engineering / Technology / Management/ Computers/Science. Post-graduation: MBA. Experience: 2-10 year of experience in retail banking, preferably with exposure to lending products Show more Show less

Job Requirements Job Requirements Role/Job Title: Associate Relationship Manager-Liabilities Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Primary Responsibilities Lead Area Mapping in the catchment and maintain accurate and timely daily activity / Sales reports. Prepare Wish list of customers through cold calling and promotion activities to drive awareness about the bank and products across the catchment area. Ensure completion of account opening formalities with strict adherence to KYC norms. (Field verification Mandatory) Engage customers with multiple products at the time of account Opening. (viz: Mobile banking / Net banking registration / Recurring Deposit-Fixed Deposit activation) Ensuring account activation and subsequently maintaining the health of account. Ensure superior customer service to capture larger wallet share of population. Spearhead resolution of customer queries and issues. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Ensure compliance as per the bank requirements. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Show more Show less

Job Requirements Job Description: HR Business Partner-New Age Company Name: IDFC FIRST Bank Job Type: Full-Time Job Category: Corporate Function Department: Corporate Function > Human Resources > HR Business Partners Location: Chennai, Tamil Nadu, India IDFC FIRST Bank is seeking a highly motivated and experienced HR Business Partner to join our team in Chennai, Tamil Nadu. As a HR Business Partner, you will play a critical role in driving the success of our organization by partnering with business leaders to develop and implement strategic HR initiatives that align with our company goals and values. Key Responsibilities Serve as a strategic partner to business leaders, providing guidance and support on all HR related matters Develop and implement HR strategies and initiatives that support the overall business objectives Partner with business leaders to identify and address talent gaps and develop plans to attract, retain, and develop top talent Act as a change agent, driving organizational change and promoting a culture of continuous improvement Provide coaching and guidance to managers on employee relations issues, performance management, and career development Collaborate with the HR team to develop and implement HR policies, procedures, and programs that support a positive and inclusive work environment Stay current on HR trends and best practices, and proactively identify opportunities for improvement within the organization Partner with the recruitment team to ensure a smooth and effective onboarding process for new hires Manage and resolve employee relations issues in a timely and effective manner Conduct regular HR audits to ensure compliance with all relevant laws and regulations Qualifications Bachelor's degree in Human Resources, Business Administration, or a related field Minimum of 5 years of experience in a HR Business Partner or similar role Strong knowledge of HR best practices, employment laws, and regulations Excellent communication, interpersonal, and influencing skills Proven ability to build strong relationships with business leaders and employees at all levels Strong analytical and problem-solving skills Ability to work independently and handle multiple priorities in a fast-paced environment Experience in the banking or financial services industry is preferred If you are a dynamic and results-driven HR professional looking for a challenging and rewarding opportunity, we encourage you to apply for this role at IDFC FIRST Bank. We offer a competitive salary, comprehensive benefits package, and a supportive and inclusive work culture. Join us and be a part of our journey towards excellence! Show more Show less

Role/ Job Title: Associate Manager-Acquisition (Current/Household)-Sales Function/ Department: Branch Banking Job Purpose: The role entails acquiring new customers for the bank's current and savings accounts. The role involves identifying potential customers, contacting them through various channels, explaining the benefits and features of the current and savings products, and closing the sales. Also, to ensures that the customers are satisfied with the bank's services and maintains a long-term relationship with them. Roles & Responsibilities: Acquisition of current and savings account in the identified segment and reference generation from the specified catchment area Ensuring high quality of customer acquisition in terms of constitution, product and segment mix On-boarding and activating customers on digital platforms Assist Senior Sales Manager in catchment mapping and branch scoping exercises. Provide regular feedback to Senior Sales Manager and Branch Manager on customer requirements and potential opportunities. Ensuring adherence to sales compliance and SOPs defined by the organization. Quality sourcing and ensuring strict compliance on internal and external guidelines and regulations. Regularly conducting activities in the catchment to acquire good quality, HNI customers and build a strong visibility for IDFC First Bank Working on key central Initiatives and seeking regular referrals from existing customers Collaborating with other team members and support functions to provide products and service offerings to customers. Education Qualification: Graduation: Any Graduate Experience: 1 to 4 years of relevant experience

Job Requirements Job Requirements Role/Job Title: Associate Relationship Manager-Micro Enterprise Loan(MEL) Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Manage zoning activity to map household needs in villages and areas allocated. Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship. Nudge behavioral changes in customers to drive them towards online banking. Maintain high collections efficiency through discipline and drive. Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry. Ensure compliance as per the bank requirements. Conduct field audits and customer verifications to ensure high quality of accounts. Gather latest Market intelligence and track and benchmark against best practices in competitor banks. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate. Experience: 0 to 1 years of relevant branch banking experience. Show more Show less

Job Requirements Job Requirements Job Title - Deputy Manager-Acquisition(Household) Place of work - Pan - India Business Unit - Retail Banking Function -Branch Banking Job Purpose The role entails direct customer interaction and is responsible for business acquisition of savings accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Key / Primary Responsibilities of the Role - List the primary deliverables Acquisition of NTB Savings account customers in the identified segment and reference generation from the specified catchment area Ensure acquisition of high quality savings accounts in terms of product mix, segments and constitution mix Proactive registration and activation of acquired customers to direct banking channels Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer Assist and support the Sales Manager in catchment mapping and scoping exercise Provide regular feedback to SM / RM on opportunities and customer needs Ensure adherence to selling norms and SOPs defined by the organization Ensure strict compliance with internal guidelines and external regulations Ensure quality sourcing in line with the Bank's policy Secondary Responsibilities - List the deliverables other than primary, but essential for the role High degree of market awareness and understanding of customer's needs Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity Qualifications Graduate - Any discipline Part Time / Full Time - Full Time Experience Minimum Number of Years - 0-4 years Industry – BFSI Functional Area – Sales Level / Capacity - Junior Management Show more Show less

Job Requirements Job Requirements Job Title: Teller Company Name: IDFC FIRST Bank Job Type: Full-Time Job Category: Branch Operations & Branch Customer Service Department: Retail Banking > Branch Banking > Branch Location: Ratlam, Madhya Pradesh 457001, India IDFC FIRST Bank is seeking a highly motivated and customer-oriented individual to join our team as a Teller. As a Teller, you will be responsible for providing excellent customer service and performing various banking transactions for our customers at our branch in Ratlam, Madhya Pradesh. Key Responsibilities Greet and assist customers in a friendly and professional manner Process various banking transactions, including deposits, withdrawals, and payments Balance cash drawers and maintain accurate records of transactions Promote bank products and services to customers Resolve customer inquiries and complaints in a timely and efficient manner Adhere to all bank policies and procedures to ensure compliance and security Collaborate with other team members to achieve branch goals and targets Qualifications High school diploma or equivalent Previous experience in a customer service or cash handling role preferred Strong communication and interpersonal skills Ability to work in a fast-paced and dynamic environment Knowledge of banking products and services Proficient in basic computer skills Attention to detail and accuracy Additional Requirements Must be able to work full-time, including weekends and holidays Must be willing to undergo a background check and credit check Must be able to lift up to 25 pounds Join our team at IDFC FIRST Bank and be a part of a dynamic and growing organization. We offer competitive salary and benefits, as well as opportunities for career advancement. Apply now and become a valuable member of our team! Show more Show less

Job Requirements Job Requirements Role/Job Title: Associate Relationship Manager-Micro Enterprise Loan(MEL) Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Manage zoning activity to map household needs in villages and areas allocated. Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship. Nudge behavioral changes in customers to drive them towards online banking. Maintain high collections efficiency through discipline and drive. Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry. Ensure compliance as per the bank requirements. Conduct field audits and customer verifications to ensure high quality of accounts. Gather latest Market intelligence and track and benchmark against best practices in competitor banks. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate. Experience: 0 to 1 years of relevant branch banking experience. Show more Show less

Job Requirements Job Description: Banker-Customer Experience at IDFC FIRST Bank Company Overview IDFC FIRST Bank is a leading private sector bank in India, committed to providing innovative and customer-centric financial solutions. With a strong focus on technology and a wide range of products and services, we aim to deliver a seamless banking experience to our customers. Job Title: Banker-Customer Experience Job Type: Full-Time Job Category: Retail Banking Department: Retail Banking > Branch Banking > Branch Location: Satellite Road, Jodhpur, Ahmedabad, Gujarat, India Additional Parameters Excellent communication and interpersonal skills Strong sales and customer service orientation Ability to work in a fast-paced and dynamic environment Knowledge of banking products and services Proficiency in local language (Gujarati) is preferred Job Summary We are seeking a highly motivated and customer-focused individual to join our team as a Banker-Customer Experience at our branch in Satellite Road, Jodhpur. As a Banker-Customer Experience, you will be responsible for providing exceptional customer service and promoting our products and services to meet the financial needs of our customers. Key Responsibilities Build and maintain strong relationships with customers by understanding their financial needs and providing appropriate solutions Proactively engage with customers to promote and cross-sell banking products and services Handle customer inquiries, complaints, and requests in a timely and professional manner Process customer transactions accurately and efficiently Stay updated on the latest banking products, services, and policies to provide accurate information to customers Meet and exceed sales targets and contribute to the overall growth of the branch Adhere to all regulatory and compliance guidelines to ensure a safe and secure banking environment for customers and the bank Qualifications Bachelor's degree in Business, Finance, or related field Minimum of 2 years of experience in retail banking or customer service role Proven track record of meeting and exceeding sales targets Knowledge of banking products and services Excellent communication and interpersonal skills Strong sales and customer service orientation Ability to work in a fast-paced and dynamic environment Proficiency in local language (Gujarati) is preferred Join our team at IDFC FIRST Bank and be a part of our mission to provide exceptional banking experience to our customers. Apply now! Show more Show less

Job Requirements Role/ Job Title: Auditor – Gold Loan Function/ Department: Gold Loan Job Purpose To ensure the Audit conducted at branches are within the defined TAT and quality. Roles & Responsibilities Gold Loan valuation using standard methods. Perform all checks required to perform purity of the collateral with all means. To ensure the Audit conducted at branches are within the defined TAT and quality. Ensure proper systematic checks are done on a monthly basis to evaluate the stock of Gold lying in branches. Verification of previous audit report and its compliances and report if any non-compliance. Conduct the security checks during the audit time, ensure the burglary alarm CCTV and weighing balance are working properly and branch is following all security measures. Willingness travelling to other states /location for conducting audit or other related works. Take training session on gold loan valuation to the branch staff for general awareness. Doing the clear and honest deal with intact integrity, should not be involved in any kind of direct /indirect interest in the transactions. Safeguard of company assets provided for serving job responsibilities. Proficient in MS - Word /Excel and power point. Personally drive positive work ethic to deliver results within tight deadlines and in demanding situations. Willingness to work extensively in the field and travel across the region on short notice. Carrying out ad-hoc activities as per the requirement of the department. Demonstrates Managerial effectiveness and helps the team to develop the same. Defines strategy and participate with team to help deliver the business month on month. Education Qualification Graduation: Any Graduate Post-graduation: MBA. Experience: 5 to 10 years of experience Show more Show less

Job Requirements Job Requirements Role/Job Title: Branch Operations and Service Manager Function/Department: Rural Banking Job Purpose The role bearer has to focus on helping the organization to enable customers, partners and other stakeholders address their needs for proactive query resolution. It entails the responsibility of providing, setting up customer service quality procedures, standards for the team and deploy strategies, best practices to achieve it. The role bearer also has to drive of employee morale and engagement levels so that the organization is able to provide best in class service to its customers to increase customer satisfaction, loyalty and retention contributing to the larger organizational objectives of the bank. Responsibilities Roles & Responsibilities: Manage a team of customer service managers in charge of the inbound channel and correspondence branches. Providing excellent customer service and promoting customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Ownership of customers issues and ensure proactive resolutions of the same. Set a clear mission of enhancing service quality and deploy strategies focused towards that mission by keeping ahead of industry’s developments and apply best practices to areas of improvement. Develop service procedures, policies and standards. Analysing MIS, enhance productivity and maintaining accurate records and document customer service actions and discussions. Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment. Adherence to and manage the approved budget. Maintaining an orderly workflow according to priorities. Regulate resources and utilize assets to achieve qualitative and quantitative targets. Enhancing service quality and the level of customer focus in the organization. Leverage in-house synergies through collaboration with internal stakeholders. Education Qualification Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management. Experience: 4+ years’ experience into Customer Service. Show more Show less

Job Requirements Job Requirements Role/Job Title: Relationship Manager-Home loan Function/ Department: Rural Banking Job Purpose To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities Creating sales opportunities for self and team members. Acquisition: focus on lending to new customers, championing the purpose of building a large home loan book with high yield. Book Quality: maintaining portfolio quality. Maintain highest standards of Customer Service and Compliance. Adopt and promote Digital. Groom and mentor team. Building and relationship with colleagues in other business verticals for X Sell opportunities. Managerial & Leadership Responsibilities. Manage and groom team effectively. Training and mentoring the team members. Education Qualification Graduation: BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate. Experience: 5 to 10 years of relevant experience. Show more Show less

Job Requirements Role/Job Title: Branch Operations and Service Manager Function/Department: Rural Banking Job Purpose The role bearer has to focus on helping the organization to enable customers, partners and other stakeholders address their needs for proactive query resolution. It entails the responsibility of providing, setting up customer service quality procedures, standards for the team and deploy strategies, best practices to achieve it. The role bearer also has to drive of employee morale and engagement levels so that the organization is able to provide best in class service to its customers to increase customer satisfaction, loyalty and retention contributing to the larger organizational objectives of the bank. Responsibilities Roles & Responsibilities: Manage a team of customer service managers in charge of the inbound channel and correspondence branches. Providing excellent customer service and promoting customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Ownership of customers issues and ensure proactive resolutions of the same. Set a clear mission of enhancing service quality and deploy strategies focused towards that mission by keeping ahead of industry’s developments and apply best practices to areas of improvement. Develop service procedures, policies and standards. Analysing MIS, enhance productivity and maintaining accurate records and document customer service actions and discussions. Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment. Adherence to and manage the approved budget. Maintaining an orderly workflow according to priorities. Regulate resources and utilize assets to achieve qualitative and quantitative targets. Enhancing service quality and the level of customer focus in the organization. Leverage in-house synergies through collaboration with internal stakeholders. Education Qualification Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management. Experience: 4+ years’ experience into Customer Service. Show more Show less

Job Requirements Job Requirements Role/Job Title: Branch Relationship Manager-Rural Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer is responsible for understanding the client needs and working with customers to help them make the right decisions with their accounts. The role bearer must maintain updated knowledge on all bank products and services to ensure high quality assistance in resolving customer queries as well as developing new relationships with prospective clients. This is a critical role which leverages business generation opportunities to help achieve larger organizational objectives. Roles & Responsibilities Contribute to penetration of liabilities business in Rural markets through lead generations, account penetration and relationship deepening as per needs of customer. Ensure maintenance of Average Monthly Balance of Relationship of customers mapped to the incumbent. Deepen the relationship with existing customers of the branch. Ensure completion of account opening formalities with strict adherence to KYC norms. (Field verification Mandatory) Engage customers with multiple products at the time of account Opening. (viz: Mobile banking / Net banking registration / Recurring Deposit-Fixed Deposit activation) Ensuring account usage & constantly maintaining health of account. Ensure superior customer service to capture larger wallet share of population. Execute resolution of customer queries and issues. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: Any Graduate Experience: 2 years & above relevant branch banking experience. Show more Show less

Job Requirements Job Description Job Title – Associate Relationship Officer Place of work -Karnataka/Chhattisgarh/Odisha/Rajasthan/Gujarat/Madhya Pradesh/Andhra Pradesh Business Unit – Retail Banking-Rural Banking Function - Rural Sales Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Responsibilities Roles & Responsibilities: Manage zoning activity to map household needs in villages and areas allocated Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship Nudge behavioral changes in customers to drive them towards online banking Maintain high collections efficiency through discipline and drive Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry Ensure compliance as per the bank requirements Conduct field audits and customer verifications to ensure high quality of accounts '-Maintain knowledge on all bank products, credit standards, services and trends and provide efficient customer services. Recommend process changes in order to improve service efficiency and quality across the branch network Provide support for implementation of livelihood advancement and community development initiatives. Educational Qualifications 12th –Any Graduation-Any Post Graduation-Optional Experience 0-1 years of relevant branch banking experience, fresher’s can apply. Show more Show less

Job Requirements Job Requirements Role/Job Title: Associate Customer Service Manager Function/Department: Rural Banking Job Purpose The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch operations for a designated branch and be responsible for the daily branch upkeep. This role is the central custodian of all Rural Banking documents for the branch and provides operational support for Rural and semi urban Retail products. The role bearer is primarily accountable for ensuring seamless maintaining of customer life cycle, fulfilling customer requests and providing best-in class service. Responsibilities Roles & Responsibilities: Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Bank's policies and procedures. Responsible for branch operations and service delivery to the customers of a designated branch in our rural network. Data entry of application forms, creation of customer IDs, accounts, etc. File / document checking including KYC checking, application forms and loan document verification. Handling cash and clearing transactions. Maintaining good audit rating for the branch. Work towards ensuring best in class service delivery at the branch for external and internal customers. Work as an effective business partner in strategizing and driving the implementation of critical operational and regulatory practices for the branch such as compliance, Lending operations and operational risk. Oversee quality initiatives across operations team for optimization of processes in order to improve TAT and upgradation of SLAs. Employ tools such as automation and digitization to increase process efficiency. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate Experience: 2 to 5 years of relevant experience in Banking or allied Business. Show more Show less

Job Requirements Role/Job Title: Senior Manager Legal Litigation Function/ Department: Legal Job Purpose Ability to guide internal stakeholders on the risks and mitigants while entering partnerships, ventures, and safeguarding banks interest at times of documentation, execution, post execution checks and balances. Should have hands on experience in drafting and negotiation IT and Service contracts. Roles & Responsibilities 'Providing advisory on legislative & regulatory expectation to Shared Services business units, more specifically to IT & ISG vertical. Coordinating and collating ad-hoc/ indent requirements in collaboration with business stakeholders especially IT & ISG. Reviewing Policies, SOPs, Manuals etc from legal advisory perspective along with evolving jurisprudence and legislative & regulatory expectations. Reviewing, drafting, and negotiating a full range of commercial contracts that may include some or all the following: Software Agreements Hardware Purchase Agreements Multimedia Agreements Services Agreements/Engagement Letters Training, Events and Sponsorship Agreements Renewals/Amendments/Schedules Termination Letters/Novation NDAs. Education Qualification Graduation: Bachelor's in Law Postgraduation: Master's in Law Experience: 2 to 5 years in total experience. Show more Show less

Job Requirements Job Description Job Title – Associate Relationship Officer Place of work -Karnataka/Chhattisgarh/Odisha/Rajasthan/Gujarat/Madhya Pradesh/Andhra Pradesh Business Unit – Retail Banking-Rural Banking Function - Rural Sales Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Responsibilities Roles & Responsibilities: Manage zoning activity to map household needs in villages and areas allocated Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship Nudge behavioral changes in customers to drive them towards online banking Maintain high collections efficiency through discipline and drive Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry Ensure compliance as per the bank requirements Conduct field audits and customer verifications to ensure high quality of accounts '-Maintain knowledge on all bank products, credit standards, services and trends and provide efficient customer services. Recommend process changes in order to improve service efficiency and quality across the branch network Provide support for implementation of livelihood advancement and community development initiatives. Educational Qualifications 12th –Any Graduation-Any Post Graduation-Optional Experience 0-1 years of relevant branch banking experience, fresher’s can apply. Show more Show less

Job Requirements Job Requirements Role/Job Title: Branch Relationship Manager-Rural Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer is responsible for understanding the client needs and working with customers to help them make the right decisions with their accounts. The role bearer must maintain updated knowledge on all bank products and services to ensure high quality assistance in resolving customer queries as well as developing new relationships with prospective clients. This is a critical role which leverages business generation opportunities to help achieve larger organizational objectives. Roles & Responsibilities Contribute to penetration of liabilities business in Rural markets through lead generations, account penetration and relationship deepening as per needs of customer. Ensure maintenance of Average Monthly Balance of Relationship of customers mapped to the incumbent. Deepen the relationship with existing customers of the branch. Ensure completion of account opening formalities with strict adherence to KYC norms. (Field verification Mandatory) Engage customers with multiple products at the time of account Opening. (viz: Mobile banking / Net banking registration / Recurring Deposit-Fixed Deposit activation) Ensuring account usage & constantly maintaining health of account. Ensure superior customer service to capture larger wallet share of population. Execute resolution of customer queries and issues. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: Any Graduate Experience: 2 years & above relevant branch banking experience. Show more Show less