Job Requirements Job Requirements Role / Job Title: Elite Banker-NRI Function/Department: Retail Liabilities Job Purpose The Acquisition Manager will be responsible for opening accounts for interested customers and ensuring end to end documentation. They will drive mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding customers in the relationship banking program. Professionally driven to achieve higher customer satisfaction and increase retention. RM to have complete knowledge of end-to-end bank offerings, key goals of RM, bank systems and key onboarding steps for products cross-sell. Roles & Responsibilities Sources new bank customers through digital leads and propensity model and via referencing on the already opened accounts. Ensure smooth onboarding of the accounts opened. Cross sells banks products to the customers CASA value builds up for the initial 2 months of account opening - Initial funding and then subsequent money inflow. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks. Ensure strict adherence to the bank policies and compliance. Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program. Secondary Responsibilities Assist audit and ensure compliance to internal and external regulations and guidelines. Provide best in-class customer service to all clients to become their primary banker. Managerial & Leadership Responsibilities Lead the IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight. Monitor and achieve key parameters in employee productivity, hiring quality and attrition rates and make necessary improvements. Champion the use of data analytics to power up marketing propositions for liability customers. Hiring VRM zonal heads basis zonal requirements on number of customers to be catered. Education Qualification Graduation: Any Graduate Post Graduation: Any Post Graduate Experience: 2-5 years of relevant experience in Banking or allied Business. Show more Show less

Job Requirements Job Requirements Role/ Job Title: Senior Data Engineer Business: New Age Function/ Department: Data & Analytics Place of Work: Mumbai/Bangalore Roles & Responsibilities 'Minimum 6 years of Data Engineering experience and 3 years in large scale Data Lake ecosystem Proven expertise in SQL, Spark Python, Scala, Hadoop ecosystem, Have worked on multiple TBs/PBs of data volume from ingestion to consumption Work with business stakeholders to identify and document high impact business problems and potential solutions First-hand experience with the complete software development life cycle including requirement analysis, design, development, deployment, and support Advanced understanding of Data Lake/Lakehouse architecture and experience/exposure to Hadoop (cloudera,hortonworks) and AWS Work on end-to-end data lifecycle from Data Ingestion, Data Transformation and Data Consumption layer. Versed with API and its usability A suitable candidate will also be proficient Spark, Spark Streaming, AWS, and EMR A suitable candidate will also demonstrate machine learning experience and experience with big data infrastructure inclusive of MapReduce, Hive, HDFS, YARN, HBase, Oozie, etc. The candidate will additionally demonstrate substantial experience and a deep knowledge of data mining techniques, relational, and non-relational databases. Advanced skills in technical debugging of the architecture in case of issues Creating Technical Design Documentation (HLD/LLD) of the projects/pipelines Secondary Responsibilities 'Ability to work independently and handle your own development effort. Excellent oral and written communication skills Learn and use internally available analytic technologies Identify key performance indicators and establish strategies on how to deliver on these key points for analysis solutions Use educational background in data engineering and perform data mining analysis Work with BI analysts/engineers to create prototypes, implementing traditional classifiers and determiners, predictive and regressive analysis points Engage in the delivery and presentation of solutions Managerial & Leadership Responsibilities 'Lead moderately complex initiatives within Technology and contribute to large scale data processing framework initiatives related to enterprise strategy deliverables Build and maintain optimized and highly available data pipelines that facilitate deeper analysis and reporting Review and analyze moderately complex business, operational or technical challenges that require an in-depth evaluation of variable factors Oversee the data integration work, including integrating a data model with datalake, maintaining a data warehouse and analytics environment, and writing scripts for data integration and analysis Resolve moderately complex issues and lead teams to meet data engineering deliverables while leveraging solid understanding of data information policies, procedures and compliance requirements Collaborate and consult with colleagues and managers to resolve data engineering issues and achieve strategic goals Key Success Metrics 'Ensure timely deliverables. Spot Data fixes. Lead technical aspects of the projects. Error free deliverables. Show more Show less

Job Requirements Role/ Job Title: Credit Manager – Home Loans Function/ Department: Retail Banking Job Purpose The role bearer will be in direct contact with the consumers in order to establish their credit, worthiness, ensuring completion of verifications and adhering to the guidelines set as per the company credit policy. Roles & Responsibilities Responsible for underwriting secured and unsecured proposals for loan customers as per the laid down policies & procedure to honour the agreed SLAs and manage area business volumes. Conduct personal discussion with customers to establish credit worthiness. Control and contain front-end delinquencies by calling up customer on first presentation. Making sure completion of credit/KYC documents and verification- telephonic, field & collateral visits. Coordinate with sales to achieve targets and ensure SLAs are met. Ensuring credit policy adherence to the accepted standards. Education Qualification Graduation: Any Graduate Experience: 2 to 5 years of relevant experience in Credit Show more Show less

Job Requirements Job Title – Associate Relationship Manager-Group Business Unit - Retail Banking-Rural Banking Function - Rural Sales Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support the Relationship Manager in identifying prospective customers and converting them into real business opportunities. The role bearer is responsible for helping create Joint Liability Groups and centres and manage them through the formation, disbursal and collection phases while driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship. Roles & Responsibilities Manage zoning activity to map household needs in villages and areas allocated. Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship. Maintain high collections efficiency through discipline and drive. Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry. Ensure compliance as per the bank requirements. Conduct field audits and customer verifications to ensure high quality of accounts. Gather Latest Market intelligence and track and benchmark against best practices in competitor banks. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Secondary Responsibilities Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Key Success Metrics Customer Acquisition targets, Cross sell targets. Educational Qualifications Bachelors in Math’s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management / any other. Experience 0 - 5 years of relevant branch banking experience. Show more Show less

Job Requirements Job Requirements Role/Job Title: Associate Relationship Manager-Home loan / Loan against property Function/Department: Rural Banking Job Purpose To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc. To service, the leads referred by sales front/cross/selling or other channels. To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets. Achieve agreed individual performance targets for income generation, product sales and new client growth targets. Login to disbursement completion, fulfilment, counselling, and handholding the customer through the entire process of sanction and disbursement. Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default. Building the relationship in the Market by meeting the Local Builders, Business communities and new channels. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0 to 2 Years in NBFCs/Banking. Show more Show less

Job Requirements Role / Job Title: Branch Sales Manager- Affordable Home Loans (MBL) Function/Department: Micro Business Loans Job Purpose The role entails scaling up and growing the customer base for the branch. It also entails developing constructive relationships with customers and working closely with them to boost volume of business across geographies by establishing a strong foundation with them as their financial partner of choice. This role encapsulates the responsibility of customer sourcing and acquisitions and building strong relationships with key dealers and strategic partners to help in client sourcing and acquisition. This is a critical branch level role that directly impacts the revenue and P&L for the branch. Responsibilities Roles & Responsibilities: Acquisition of Home loan customers in the identified segment and reference generation from the specified catchment area. Grow the asset under management base for home loan lending solutions and ensure that the overall revenue, cost, profitability, and portfolio quality targets are met. Collaborate with the product team to ensure that the customers are offered the best-in-class solutions funding or multi-funding requirements, and key direct sales team are appropriately incentivized. Target and Manpower planning for the region. Ensure recruitment and training of manpower – Branch Sales Managers/BCM/BOM Will be responsible for meeting disbursements targets month on month. Education Qualification Graduation: Any Post Graduation: MBA, PGDM Experience: 2 - 5 years of total experience. Show more Show less

Job Requirements Role/Job Title: Associate Relationship Manager-Liabilities Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Primary Responsibilities Lead Area Mapping in the catchment and maintain accurate and timely daily activity / Sales reports. Prepare Wish list of customers through cold calling and promotion activities to drive awareness about the bank and products across the catchment area. Ensure completion of account opening formalities with strict adherence to KYC norms. (Field verification Mandatory) Engage customers with multiple products at the time of account Opening. (viz: Mobile banking / Net banking registration / Recurring Deposit-Fixed Deposit activation) Ensuring account activation and subsequently maintaining the health of account. Ensure superior customer service to capture larger wallet share of population. Spearhead resolution of customer queries and issues. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Ensure compliance as per the bank requirements. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0 to 2 years of relevant branch banking experience. Show more Show less

Job Requirements Role/Job Title: Sales Manager - Gold Loan Function/ Department: Gold Loan Job Purpose The role entails the responsibility of generating gold loan business through different channels. It includes administering and training a team of Direct Selling Teams to expand gold loan business in that locality/branch. Roles & Responsibilities Ensuring Monthly Sales targets are meet with acquisition in NTB (New to Bank) and ETB (Existing to Bank) customers. Existing liability customers are pitched for gold loans. Ensure month on month growth in EOP (Execution only platform) Assets for Gold loan business/per branch. Fee Income should be Minimum 1% of total disbursals. Customer Follow ups to be done at regular intervals for timely renewal of cases to ensure Minimum renewal pending cases. Co-ordination with valuers to be done time to time basis. Ensure most of the customers are aligned to pay valuation charges as per product norms. Ensuring healthy collections with Nil First equated monthly instalment / First presentation Default and minimizing fresh flow in Bucket X. PSL (Priority sector lending) Tagging and should be aware about PSL norms. Helping branch liability team in Audits and ensuring proper communications to customer before any packet Opening. Conduct Marketing activities in the local market for generating NTB gold loan customers. Willingness to work extensively in the field and travel across the region on short notice. Carrying out ad-hoc activities as per the requirement of the department. Proficient in MS - Word /Excel and power point Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situation. Education Qualification Graduation: Any Post-graduation: MBA. Experience: 5-10 year of experience in retail banking, preferably with exposure to lending products Show more Show less

Job Requirements Job Title – Associate Relationship Manager-Group Business Unit - Retail Banking-Rural Banking Function - Rural Sales Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support the Relationship Manager in identifying prospective customers and converting them into real business opportunities. The role bearer is responsible for helping create Joint Liability Groups and centres and manage them through the formation, disbursal and collection phases while driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship. Roles & Responsibilities Manage zoning activity to map household needs in villages and areas allocated. Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship. Maintain high collections efficiency through discipline and drive. Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry. Ensure compliance as per the bank requirements. Conduct field audits and customer verifications to ensure high quality of accounts. Gather Latest Market intelligence and track and benchmark against best practices in competitor banks. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Secondary Responsibilities Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Key Success Metrics Customer Acquisition targets, Cross sell targets. Educational Qualifications Bachelors in Math’s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management / any other. Experience 0 - 5 years of relevant branch banking experience. Show more Show less

Job Requirements Job Requirements Role/Job Title: Sales Manager - Gold Loan Function/ Department: Gold Loan Job Purpose The role entails the responsibility of generating gold loan business through different channels. It includes administering and training a team of Direct Selling Teams to expand gold loan business in that locality/branch. Roles & Responsibilities Ensuring Monthly Sales targets are meet with acquisition in NTB (New to Bank) and ETB (Existing to Bank) customers. Existing liability customers are pitched for gold loans. Ensure month on month growth in EOP (Execution only platform) Assets for Gold loan business/per branch. Fee Income should be Minimum 1% of total disbursals. Customer Follow ups to be done at regular intervals for timely renewal of cases to ensure Minimum renewal pending cases. Co-ordination with valuers to be done time to time basis. Ensure most of the customers are aligned to pay valuation charges as per product norms. Ensuring healthy collections with Nil First equated monthly instalment / First presentation Default and minimizing fresh flow in Bucket X. PSL (Priority sector lending) Tagging and should be aware about PSL norms. Helping branch liability team in Audits and ensuring proper communications to customer before any packet Opening. Conduct Marketing activities in the local market for generating NTB gold loan customers. Willingness to work extensively in the field and travel across the region on short notice. Carrying out ad-hoc activities as per the requirement of the department. Proficient in MS - Word /Excel and power point Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situation. Education Qualification Graduation: Any Graduate Post-graduation: MBA. Experience: 2-10 year of experience in retail banking, preferably with exposure to lending products Show more Show less

Job Requirements Role/ Job Title: Trade Desk Officer Function/ Department: Branch Banking Job Purpose The role entails processing Trade transactions for branch and nearby branches under HUB and scope model. The role will closely collaborate with spoke branches, Trade CPU (operations Team), Trade product and Trade compliance to process trade transaction effectively for superior customer service. Roles & Responsibilities: First Level of Scrutinize & process the submitted documents like LC, BG, Export/ Imports, /LC Advising/ Confirmation/ Issuance/ SBLC/ Collections/ Bill Discounting, Payments etc. Ensure to minimise no. of Trade transaction rejection by Trade CPU. Handling of rejections/queries raised by Trade CPU. Assisting spoke branches in handling and managing trade transactions. Adherence defined TAT for Trade Products. Reduce/Eliminate customer complaints by providing superior services. To ensure that the transaction complies with all the regulatory requirements under the current RBI guidelines in addition to the banks internal policies and procedures. Good understanding of RBI & FEMA regulations and UCPDC. Liaise with other departments in relation to transactions being handled. Manage transaction follow-up and record updates accordingly Follow up with customers/RM/TC for closure of outstanding EDPMS and IDPMS. Regular interaction with relevant stakeholders for implementation of new products/policies/guidelines and improving operating efficiency & customer satisfaction. Handling back office related activities in an efficient manner. Assist in transactional regulatory checks as required. Assist the monitoring team in following up matters with clients as required Education Qualification Graduation: Any Graduation. Post-graduation: Any Post-graduation. Experience 5-7 years of relevant experience. Show more Show less

Job Requirements Job Title: Branch Manager-Rural Company Name: IDFC FIRST Bank Job Type: Full-Time Job Category: Retail Banking Department: Retail Banking > Rural Banking > Liabilities > Branch Management > Branch Sales Location: Gharaunda, Haryana 132114, India IDFC FIRST Bank is seeking a highly motivated and experienced Branch Manager-Rural to join our team in Gharaunda, Haryana. As a leading bank in India, we are committed to providing exceptional financial services to our customers in both urban and rural areas. The Branch Manager-Rural will play a crucial role in driving the growth and success of our rural banking division. Key Responsibilities Manage and oversee the daily operations of the rural branch, including customer service, sales, and branch performance. Develop and implement strategies to increase branch profitability and achieve sales targets. Build and maintain strong relationships with customers, local businesses, and community leaders to promote the bank's products and services. Lead and motivate a team of branch staff to deliver excellent customer service and achieve sales goals. Monitor and analyze branch performance data to identify areas for improvement and implement corrective actions. Ensure compliance with all banking regulations and internal policies and procedures. Collaborate with other departments within the bank to develop and implement new products and services for the rural market. Qualifications Bachelor's degree in Business Administration, Finance, or a related field. Minimum of 5 years of experience in retail banking, with at least 2 years in a managerial role. Proven track record of achieving sales targets and driving business growth. Strong leadership skills and the ability to motivate and manage a team. Excellent communication and interpersonal skills. Knowledge of rural banking practices and regulations. Ability to work in a fast-paced and dynamic environment. We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a results-driven individual with a passion for rural banking and a desire to make a positive impact in the community, we encourage you to apply for the Branch Manager-Rural position at IDFC FIRST Bank. Show more Show less

Job Requirements Job Requirements Role/Job Title: Relationship Manager-Home loan Function/ Department: Rural Banking Job Purpose To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities Creating sales opportunities for self and team members. Acquisition: focus on lending to new customers, championing the purpose of building a large home loan book with high yield. Book Quality: maintaining portfolio quality. Maintain highest standards of Customer Service and Compliance. Adopt and promote Digital. Groom and mentor team. Building and relationship with colleagues in other business verticals for X Sell opportunities. Managerial & Leadership Responsibilities. Manage and groom team effectively. Training and mentoring the team members. Education Qualification Graduation: BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate. Experience: 5 to 10 years of relevant experience. Show more Show less

Job Requirements Role/Job Title: Branch Manager-Rural Function/Department: Rural Banking Job Purpose The role entails managing and scaling up the Rural banking business for the branch by creating strategies to achieve growth targets for the branch by managing operations and resources in the most cost efficient and technology effective manner. It also entails developing constructive relationships with key local dealers and working closely with them to boost volume of business by establishing a strong foundation with them as their financial partner of choice. It is accountable to ensure expansion of branch footprint, product penetration and delivery of high-quality customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. It includes building up teams, systems, process and culture relevant to the branch network scale. Responsibilities Roles & Responsibilities: Own the liabilities for the branch and direct all operational aspects including distribution operations, customer service, administration and sales. Responsible for working towards achieving sustainable profitability for Liabilities sales of the branch. Custodian of people, processes and documents for the branch; expected to manage the liabilities for the branch and work towards achieving sustainable profitability. Manage a team of Relationship Manager-Branch Banking, Branch Operation & Service Manager and Branch Relationship Manager to drive client acquisition, deepening of existing relationships and addressing all needs of customers by providing gamut of banking services. Achieve productivity, efficiency, financial (budget and cash flow), customer service targets and ensure statutory compliance for the branch. Assess local market conditions and identify current and prospective sales opportunities. Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs. Adhere to high ethical standards and comply with all regulations/applicable laws. Cultivate relationships with individual and corporate customers. Spearhead manpower planning, recruitment and training processes for both on-roll and off-roll employees to ensure high performing talent across levels. Develop and implement livelihood advancement and community development initiatives. Bring out the best of branch’s personnel by providing training, coaching, development and guidance. Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency. Collaborate with other branch departments and functions to provide products and service offerings to the customer. Spearhead manpower planning, recruitment and training processes for all employees to ensure high performing talent across levels. Develop and implement livelihood advancement and community development initiatives. Bring out the best of branch’s personnel by providing training, coaching, development and guidance. Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency. Collaborate with other branch departments and functions to provide products and service offerings to the customer. Managerial & Leadership Responsibilities Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity. Create environment for team to focus on automation and digital enablement to fulfil customer’s needs holistically. Attract & retain best-in class talent to meet Bank's rapid growth targets. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate Experience: 5 to 10 years of relevant experience in Rural Branch Banking or allied Business. Show more Show less

Job Requirements Job Requirements Role/Job Title: Branch Operations and Service Manager Function/Department: Rural Banking Job Purpose The role bearer has to focus on helping the organization to enable customers, partners and other stakeholders address their needs for proactive query resolution. It entails the responsibility of providing, setting up customer service quality procedures, standards for the team and deploy strategies, best practices to achieve it. The role bearer also has to drive of employee morale and engagement levels so that the organization is able to provide best in class service to its customers to increase customer satisfaction, loyalty and retention contributing to the larger organizational objectives of the bank. Responsibilities Roles & Responsibilities: Manage a team of customer service managers in charge of the inbound channel and correspondence branches. Providing excellent customer service and promoting customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Ownership of customers issues and ensure proactive resolutions of the same. Set a clear mission of enhancing service quality and deploy strategies focused towards that mission by keeping ahead of industry’s developments and apply best practices to areas of improvement. Develop service procedures, policies and standards. Analysing MIS, enhance productivity and maintaining accurate records and document customer service actions and discussions. Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment. Adherence to and manage the approved budget. Maintaining an orderly workflow according to priorities. Regulate resources and utilize assets to achieve qualitative and quantitative targets. Enhancing service quality and the level of customer focus in the organization. Leverage in-house synergies through collaboration with internal stakeholders. Education Qualification Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management. Experience: 4+ years’ experience into Customer Service. Show more Show less

Job Requirements Job Requirements Role/Job Title: Private Banker - First Private Function/Department: Private Banking Group (Retail Liabilities) Job Purpose This role is instrumental in acquisition of HNI & UHNI clients and building the relationship with the bank. They have to sell Investment & Insurance & other bank products to Private Banking clients to generate fee income Roles & Responsibilities Nurture and manage end to end customer relationships by fulfilling all their banking needs through wealth solutions provided by IDFC FIRST Bank. Provide a seamless banking experience from a product and interpersonal point of view. Achieve organizational objectives of high customer satisfaction scores. Acquire customers through natural market, open market activities, references from internal sources via existing branch and digital networks. Secondary Responsibilities Ensure regulatory compliance. High relationship management orientation; ability to forge effective relationships Strong focus on service delivery. Execution-oriented, i.e. driven to achieve results. Managerial & Leadership Responsibilities Team development. Ensuring the team is adequately staffed. Target achievement of team members. Education Qualification Graduation: Bachelor’s in engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management. Post-graduation: MBA, PGDM. Experience: 10+ Years of relevant experience. Show more Show less

Job Requirements Job Title: Senior Compliance Manager Function: Compliance Job Purpose The role entails the responsibility to ensure bank's policies and procedures comply with regulatory and ethical standards. It includes evaluating all current and new compliance regulations, reviewing bank's processes, and leading training sessions. Responsibilities Roles & Responsibilities: Oversee all business operations relating to compliance including policies, investments, and procedures. Design and monitor control systems to deal with violations of legal rules and internal policies. Regularly assess the efficiency of control systems and recommend effective improvements. Review and evaluate bank's procedures and reports to identify hidden risks or common issues. Perform periodic audits on company procedures and processes, maintain and organize compliance records. Draft compliance checklists, manuals, and other regulatory documentation Coordinating with different departments leads to review all departmental compliance policies. Liaise with the senior management to ensure proper implementation of compliance policies. Act as a confidential point of contact for employees to seek clarification on compliance issues, or report irregularities. Initiates investigations, when possible, non-compliance takes place within the bank. Facilitate employee training sessions on legal and compliance issues. Supervise compliance officers and team, share best practices. Leverage in-house synergies through collaboration with internal stakeholders. Keep abreast of regulatory developments within or outside of the bank as well as evolving best practices in compliance control. Create an environment that promotes collaborative learning and collective ownership of responsibilities. Education Qualification Graduation: Bachelor’s in engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management Experience: 5 to 10 years of total experience. Show more Show less

Job Requirements Job Requirements Role/ Job Title: Trade & Fx Counsellor Function/ Department: Branch Banking Job Purpose The role entails acting as a single point of contact for all trade related (forex, cross border, domestic etc.) products for the assigned region/branches. The role bearer would be responsible for acquiring and driving the trade relationship and providing forex related services and support as an individual contributor or through the branch team contributing to the larger branch banking channel objectives. Roles & Responsibilities Drive product & marketing initiatives launched by central product team Service trade related queries & requirement of clients by liaising with operations/product/central team Responsible for income and foreign currency throughput target set for the trade forex products for the respective branches/business Manage the portfolio quality - digital activation, product penetration, average monthly balance, desired value Support team in achieving customer acquisition plan through joint and independent call with sales team Impart training to sales and relationship team as subject matter expert Cultivate relationships with individual and corporate customers Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers Recommend process changes in order to improve service efficiency and quality across the branch network Regularly update stakeholders about Trade and Fx transactions Education Qualification Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management Experience: 10 to 18 years of relevant experience Show more Show less

Job Requirements Role/Job Title: Associate Relationship Manager-Micro Enterprise Loan(MEL) Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Manage zoning activity to map household needs in villages and areas allocated. Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship. Nudge behavioral changes in customers to drive them towards online banking. Maintain high collections efficiency through discipline and drive. Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry. Ensure compliance as per the bank requirements. Conduct field audits and customer verifications to ensure high quality of accounts. Gather latest Market intelligence and track and benchmark against best practices in competitor banks. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate. Experience: 0 to 1 years of relevant branch banking experience. Show more Show less

Job Requirements Job Requirements Role/Job Title: Associate Relationship Manager-Liabilities Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Primary Responsibilities Lead Area Mapping in the catchment and maintain accurate and timely daily activity / Sales reports. Prepare Wish list of customers through cold calling and promotion activities to drive awareness about the bank and products across the catchment area. Ensure completion of account opening formalities with strict adherence to KYC norms. (Field verification Mandatory) Engage customers with multiple products at the time of account Opening. (viz: Mobile banking / Net banking registration / Recurring Deposit-Fixed Deposit activation) Ensuring account activation and subsequently maintaining the health of account. Ensure superior customer service to capture larger wallet share of population. Spearhead resolution of customer queries and issues. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Ensure compliance as per the bank requirements. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Show more Show less