Job Requirements Role/ Job Title: Trade Desk Manager Function/ Department: Branch Banking Job Purpose Managing trade and forex operations for branches and supervise/guide assigned branches in trade transactions. The role will closely collaborate with branches, trade operations, product and compliance teams to process trade transaction effectively for superior customer service. Roles & Responsibilities Review and process the trade documents submitted by branches as the first level of scrutiny Ensure timely and accurate processing of all Trade and Forex operations for assigned branches Ensure transaction complies with all the regulatory requirements under the current RBI and FEMA guidelines in addition to the banks internal policies and procedures Exception management, tracking transaction status and timely resolution of queries/ discrepancy raised by trade processing unit Ensure all complaints received from clients are handled appropriately and provide resolution within TAT Meeting with Key clients and proactively engage with customers on all important matters Good understanding of RBI & FEMA regulations and UCPDC Internal stakeholder’s co-ordination such as trade processing unit, product team, compliance unit, etc. to ensure TAT Monitor and handling back office related activities of branches in an efficient manner Assist in transactional regulatory checks as required Assist the monitoring team in following up for regulatory outstanding with clients as required Handling documentation related to complex transactions such as capital accounts transactions and related follow ups with branches and trade processing unit Education Qualification Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management Experience: 5 to 10 years of relevant experience Show more Show less

Job Requirements Job Requirements Job Title – Branch Manager-Rural Business Unit - Retail Banking Function – Rural Banking Job Purpose The role entails managing and scaling up the Rural banking business for the branch by creating strategies to achieve growth targets for the branch by managing operations and resources in the most cost efficient and technology effective manner. It also entails developing constructive relationships with key local dealers and working closely with them to boost volume of business by establishing a strong foundation with them as their financial partner of choice. It is accountable to ensure expansion of branch footprint, product penetration and delivery of high-quality customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. It includes building up teams, systems, process and culture relevant to the branch network scale. Responsibilities Roles & Responsibilities: Own the liabilities for the branch and direct all operational aspects including distribution operations, customer service, administration and sales. Responsible for working towards achieving sustainable profitability for Liabilities sales of the branch. Custodian of people, processes and documents for the branch; expected to manage the liabilities for the branch and work towards achieving sustainable profitability. Manage a team of assistant branch managers and relationship officers to drive client acquisition, deepening of existing relationships and addressing all needs of customers by providing gamut of banking services. Assess and monitor portfolio quality and loan limits, Conduct field audits and customer verifications. Achieve productivity, efficiency, financial (budget and cash flow), customer service targets and ensure statutory compliance for the branch. Assess local market conditions and identify current and prospective sales opportunities. Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs. Adhere to high ethical standards and comply with all regulations/applicable laws. Cultivate relationships with individual and corporate customers. Spearhead manpower planning, recruitment and training processes for both on-roll and off-roll employees to ensure high performing talent across levels. Develop and implement livelihood advancement and community development initiatives. Bring out the best of branch’s personnel by providing training, coaching, development and guidance. Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency. Collaborate with other branch departments and functions to provide products and service offerings to the customer. Secondary Responsibilities Spearhead manpower planning, recruitment and training processes for all employees to ensure high performing talent across levels. Develop and implement livelihood advancement and community development initiatives. Bring out the best of branch’s personnel by providing training, coaching, development and guidance. Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency. Collaborate with other branch departments and functions to provide products and service offerings to the customer. Managerial & Leadership Responsibilities Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity. Create environment for team to focus on automation and digital enablement to fulfil customer’s needs holistically. Attract & retain best-in class talent to meet Bank's rapid growth targets. Key Success Metrics CASA and TD growth targets, customer acquisition targets. Educational Qualifications Bachelors in Math’s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management / any other. Experience 6 -12 years of relevant experience in Rural Branch Banking or allied Business. Show more Show less

Job Requirements Job Requirements Role/Job Title: Branch Relationship Manager-Rural Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer is responsible for understanding the client needs and working with customers to help them make the right decisions with their accounts. The role bearer must maintain updated knowledge on all bank products and services to ensure high quality assistance in resolving customer queries as well as developing new relationships with prospective clients. This is a critical role which leverages business generation opportunities to help achieve larger organizational objectives. Roles & Responsibilities Contribute to penetration of liabilities business in Rural markets through lead generations, account penetration and relationship deepening as per needs of customer. Ensure maintenance of Average Monthly Balance of Relationship of customers mapped to the incumbent. Deepen the relationship with existing customers of the branch. Ensure completion of account opening formalities with strict adherence to KYC norms. (Field verification Mandatory) Engage customers with multiple products at the time of account Opening. (viz: Mobile banking / Net banking registration / Recurring Deposit-Fixed Deposit activation) Ensuring account usage & constantly maintaining health of account. Ensure superior customer service to capture larger wallet share of population. Execute resolution of customer queries and issues. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: Any Graduate Experience: 2 years & above relevant branch banking experience. Show more Show less

Job Requirements Job Requirements Role/Job Title: Relationship Manager-Gold Loan Business: Rural Banking Roles & Responsibilities Build the Gold loan Asset book to ensure scale and quality in the branch. Maintain pristine portfolio quality across all buckets Ensure Gold loan canvassers productivity of Rs 10 Lakhs Secondary Responsibilities Identification of Gold loan Canvassers. Marketing activities across branch catchments. Key Success Metrics Portfolio Growth, Portfolio Quality Marketing Activities to promote gold loans. Education Qualifications Graduation: BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate. Experience: 1-5 years of relevant experience. Show more Show less

Job Requirements Job Requirements Role/Job Title: Associate Relationship Manager-Home loan / Loan against property Function/Department: Rural Banking Job Purpose To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc. To service, the leads referred by sales front/cross/selling or other channels. To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets. Achieve agreed individual performance targets for income generation, product sales and new client growth targets. Login to disbursement completion, fulfilment, counselling, and handholding the customer through the entire process of sanction and disbursement. Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default. Building the relationship in the Market by meeting the Local Builders, Business communities and new channels. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0 to 2 Years in NBFCs/Banking. Show more Show less

Job Requirements Job Requirements Role/Job Title: Branch Relationship Manager-Rural Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer is responsible for understanding the client needs and working with customers to help them make the right decisions with their accounts. The role bearer must maintain updated knowledge on all bank products and services to ensure high quality assistance in resolving customer queries as well as developing new relationships with prospective clients. This is a critical role which leverages business generation opportunities to help achieve larger organizational objectives. Roles & Responsibilities Contribute to penetration of liabilities business in Rural markets through lead generations, account penetration and relationship deepening as per needs of customer. Ensure maintenance of Average Monthly Balance of Relationship of customers mapped to the incumbent. Deepen the relationship with existing customers of the branch. Ensure completion of account opening formalities with strict adherence to KYC norms. (Field verification Mandatory) Engage customers with multiple products at the time of account Opening. (viz: Mobile banking / Net banking registration / Recurring Deposit-Fixed Deposit activation) Ensuring account usage & constantly maintaining health of account. Ensure superior customer service to capture larger wallet share of population. Execute resolution of customer queries and issues. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: Any Graduate Experience: 2 years & above relevant branch banking experience. Show more Show less

Job Requirements Job Title - Deputy Manager-Acquisition(Household) Place of work - Pan - India Business Unit - Retail Banking Function -Branch Banking Job Purpose The role entails direct customer interaction and is responsible for business acquisition of savings accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Key / Primary Responsibilities of the Role - List the primary deliverables Acquisition of NTB Savings account customers in the identified segment and reference generation from the specified catchment area Ensure acquisition of high quality savings accounts in terms of product mix, segments and constitution mix Proactive registration and activation of acquired customers to direct banking channels Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer Assist and support the Sales Manager in catchment mapping and scoping exercise Provide regular feedback to SM / RM on opportunities and customer needs Ensure adherence to selling norms and SOPs defined by the organization Ensure strict compliance with internal guidelines and external regulations Ensure quality sourcing in line with the Bank's policy Secondary Responsibilities - List the deliverables other than primary, but essential for the role High degree of market awareness and understanding of customer's needs Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity Qualifications Graduate - Any discipline Part Time / Full Time - Full Time Experience Minimum Number of Years - 0-4 years Industry – BFSI Functional Area – Sales Level / Capacity - Junior Management Show more Show less

Job Requirements Job Description: Position: Relationship Manager-Business Banking Company Name: IDFC FIRST Bank Job Type: Full-Time Job Category: Retail Banking Department: Retail Banking > Business Lending > Sales > Business Lending Location: Mumbai, Maharashtra, India IDFC FIRST Bank is seeking a highly motivated and experienced Relationship Manager to join our Business Banking team. As a Relationship Manager, you will be responsible for managing and growing a portfolio of business clients, providing them with exceptional service and customized financial solutions. Key Responsibilities Develop and maintain strong relationships with business clients, understanding their financial needs and providing them with appropriate solutions Identify and acquire new business clients through various channels such as referrals, networking, and cold calling Conduct thorough financial analysis of potential clients to assess creditworthiness and risk Prepare and present credit proposals to the credit committee for approval Monitor and manage the performance of the assigned portfolio, ensuring timely and effective resolution of any issues or concerns Collaborate with internal teams such as product, operations, and credit to ensure seamless delivery of services to clients Stay updated on market trends and competition to identify new business opportunities and improve existing products and services Achieve individual and team targets for business growth and profitability Qualifications Bachelor's degree in Business, Finance, or related field Minimum of 3 years of experience in business banking or commercial lending Strong understanding of financial products and services, particularly in the SME segment Proven track record of acquiring and managing business clients Excellent communication, negotiation, and relationship management skills Ability to analyze financial statements and assess credit risk Proficient in MS Office and CRM software Knowledge of local market and competition is preferred Must be willing to travel for client meetings and business development activities We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a driven and results-oriented individual with a passion for business banking, we want to hear from you. Apply now to join our dynamic team at IDFC FIRST Bank. Show more Show less

Job Requirements Role/Job Title: Associate Relationship Manager-Loan against property Function/Department: Rural Banking Job Purpose To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc. To service, the leads referred by sales front/cross/selling or other channels. To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets. Achieve agreed individual performance targets for income generation, product sales and new client growth targets. Login to disbursement completion, fulfilment, counselling, and handholding the customer through the entire process of sanction and disbursement. Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default. Building the relationship in the Market by meeting the Local Builders, Business communities and new channels. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0 to 2 Years in NBFCs/Banking. Show more Show less

Job Requirements Job Title – Collection Manager Function – Collections Job Purpose The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank. Responsibilities Roles & Responsibilities: Responsible for managing and undertaking collections process for debts that have been assigned Regularly track the portfolio for specific buckets for the assigned area Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters Responsible to allocate and achieve targets from agencies/ in house team Regularly follow up with the default customers Ensuring adherence to collection process and legal guidelines Tracing out absconded default customers and initiate recovery process Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly & monthly basis Educational Qualifications Graduate – Any Post Graduate – Any Experience: Minimum of 3 or more years of experience in collections. Show more Show less

Job Requirements Job Description: Relationship Manager-First Wealth at IDFC FIRST Bank Company Overview IDFC FIRST Bank is a leading private sector bank in India, committed to providing innovative and personalized financial solutions to its customers. With a strong focus on customer satisfaction and a wide range of products and services, IDFC FIRST Bank is dedicated to helping individuals and businesses achieve their financial goals. Job Title: Relationship Manager-First Wealth Job Type: Full-Time Job Category: Others Department: Retail Banking > Retail Liabilities > Sales > RM Channel Location: Andheri, Maharashtra 400053, India Additional Parameters We are looking for a highly motivated and dynamic individual to join our team as a Relationship Manager-First Wealth. As a Relationship Manager, you will be responsible for managing and growing a portfolio of high net worth clients, providing them with personalized wealth management solutions and ensuring their satisfaction with our services. Key Responsibilities Build and maintain strong relationships with high net worth clients, understanding their financial goals and providing them with customized wealth management solutions Proactively identify and acquire new clients through various channels such as referrals, networking, and events Conduct regular portfolio reviews and provide timely and accurate investment advice to clients Collaborate with other departments and teams within the bank to cross-sell and upsell products and services to clients Stay updated on market trends and developments to provide clients with the most relevant and effective financial advice Ensure compliance with all regulatory and internal policies and procedures Qualifications And Skills Bachelor's degree in Finance, Business Administration, or a related field Minimum of 3 years of experience in wealth management or a similar role in the banking or financial services industry Strong understanding of financial products and services, particularly in the areas of investments, insurance, and wealth management Excellent communication and interpersonal skills, with the ability to build and maintain relationships with high net worth clients Proven track record of meeting and exceeding sales targets Ability to work independently and as part of a team in a fast-paced and dynamic environment Knowledge of local market and industry trends Relevant certifications such as CFP, CWM, or CFA will be an added advantage If you are passionate about providing exceptional customer service and have a strong background in wealth management, we would love to hear from you. Join us at IDFC FIRST Bank and be a part of a dynamic and growing organization. Show more Show less

Job Requirements Job Requirements Job Description: Deputy Manager-Acquisition (Corporate Salary) at IDFC FIRST Bank Company Name: IDFC FIRST Bank Job Title: Deputy Manager-Acquisition (Corporate Salary) Job Type: Full-Time Job Category: Retail Banking Department: Retail Banking > Branch Banking > Branch Location: Ahmedabad, Gujarat, India IDFC FIRST Bank is seeking a highly motivated and experienced Deputy Manager-Acquisition (Corporate Salary) to join our Retail Banking team in Ahmedabad, Gujarat, India. As a leading bank in the country, we are committed to providing our customers with the best financial solutions and services. We are looking for a dynamic individual who shares our passion for excellence and is ready to take on new challenges. Key Responsibilities Identify and acquire new corporate salary accounts for the bank Develop and maintain relationships with corporate clients to generate business Understand the financial needs of corporate clients and provide them with suitable banking solutions Collaborate with other departments to ensure smooth onboarding and servicing of corporate clients Meet and exceed sales targets set by the bank Keep up-to-date with market trends and competition to identify new business opportunities Provide excellent customer service and resolve any issues or concerns raised by corporate clients Ensure compliance with all banking regulations and policies Qualifications Bachelor's degree in Business Administration, Finance, or a related field Minimum of 3 years of experience in corporate sales or relationship management in the banking industry Strong understanding of corporate banking products and services Proven track record of meeting and exceeding sales targets Excellent communication and interpersonal skills Ability to build and maintain relationships with corporate clients Knowledge of local market trends and competition Strong analytical and problem-solving skills Ability to work independently and as part of a team Proficient in MS Office and other relevant software We offer a competitive salary and benefits package, as well as opportunities for growth and development within the organization. If you are a driven and results-oriented individual with a passion for banking, we want to hear from you! Additional Parameters Knowledge of local language will be an added advantage Willingness to travel within the assigned region Experience in handling corporate salary accounts will be preferred. Show more Show less

Job Requirements Role/Job Title: Relationship Manager-Kisan Credit Card Function/Department: Rural Banking Job Purpose The role entails providing financial solutions to meet the requirements of the KCC customers and ensure value added customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. The role bearer would be responsible for providing customers with the best in-class experience to become their banking partner of choice. The role bearer is responsible for NTB clients and manage the relationship for a designated branch contributing to the larger branch banking channel objectives. Responsibilities Roles & Responsibilities: Responsible for increasing liabilities size of relationship via balances in accounts of existing KCC customers and enhancing customer profitability by capturing larger share of wallet. Review the inflows and outflows in the mapped accounts and also proactively identify potential business opportunities. Establish closely connect with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates, exchange rates and various product offerings. Generate new sales leads for KCC customers through referrals from existing clients, brokers, etc. Responsible for acquiring new customers for KCC with a detail understanding of Credit assessment. Leverage knowledge on Liability, Fx, Trade and Client Relationship, Delinquency management, Relationship management and Analytical mind-set to increase volume of business. Managing portfolio effectively through continuous monitoring of accounts and renewals enhancement, retention and ensure Portfolio Hygiene with minimal open deferral and covenants. Develop a superior working relationship with Branch banking for cross leveraging and synergy optimization and work within the Overall Bank Eco System with other Stakeholders. Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers. Recommend process changes in order to improve service efficiency and quality across the branch network. Demonstrated Ability in sales planning and conceptualize promotions and marketing initiatives. Understanding of Financial statements, Credit Assessment and title- security documents. Managerial & Leadership Responsibilities Attract and retain best-in-class talent for key roles in their reporting structure. Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements. Enable teams to drive growth targets by providing necessary support. Education Qualification Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management. Experience: 4+ years of relevant experience. Show more Show less

Job Requirements Role/Job Title: Associate Relationship Manager-Micro Enterprise Loan(MEL) Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Manage zoning activity to map household needs in villages and areas allocated. Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship. Nudge behavioral changes in customers to drive them towards online banking. Maintain high collections efficiency through discipline and drive. Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry. Ensure compliance as per the bank requirements. Conduct field audits and customer verifications to ensure high quality of accounts. Gather latest Market intelligence and track and benchmark against best practices in competitor banks. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate. Experience: 0 to 1 years of relevant branch banking experience. Show more Show less

Job Requirements Role/ Job Title: Senior Analyst-QA Function/ Department: Credit COE Job Purpose: Quality Assurance of Credit Underwriting process to proactively identify risk. Roles & Responsibilities To ensure Quality assurance & Collateral Hindsighting processes are deployed across credit processes and vendors Devise and Deploy QA process in collateral & non collateral product processes Measure / Monitor & publish QA scores across credit process / underwriting and Vendors Share Inputs from QA & Hindsighting process to improve credit process Ensure reduction of QA & collateral based hindsighting errors using automation and technology solutions Onboard and Manage QA vendors for effective functioning Drive collaboration with internal stakeholders to develop implementation plans for new / reengineered processes. Evaluate the growth strategy and plan scalability across credit process and products Recommend process changes to improve service efficiency and quality across Credit Monitor the defined business plan laid out during yearly planning. Education Qualification Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor Bachelor of Computer Applications (BCA)/Bachelor of Commerce(B.Com)/Bachelor of Business Administration(BBA) Post-graduation: MBA (Master of Business Administration) / PGDM (Post Graduate Diploma in Management) Experience: 10 -18 Years of experience. Show more Show less

Job Requirements Role/ Job Title: Analyst-Data governance Business: Data & Analytics Function/ Department: Data & Analytics Place of Work: Mumbai Job Purpose Senior data Analyst (DG) will work within Data & Analytics Office to implement data governance framework with a focus on improvement of data quality, standards, metrics, processes. Align data management practices with regulatory requirements. Understanding of lineage – How the data is produced, managed and consumed within the Banks business process and system. . Roles & Responsibilities Design and implement data quality rules, Monitoring mechanism Analyze data quality issue and collaborate with business stakeholders to address the issue resolution, Build recovery model across Enterprise. knowledge of DG technologies for data quality and metadata management (Ovaledge, Talend, Collibra etc) Support in development of Centralized Metadata repositories (Business glossary, technical metadata etc), Captures business/Data quality rules and design DQ reports & Dashboards Minimum 1 to 2 years of experience in Data governance Key Success Metrics Successful implementation of DQ framework across business line. Show more Show less

Job Requirements Job Title – Branch Credit Manager-Rural Business Unit - Retail Banking Function – Credit Job Purpose The role bearer's responsibilities entail managing the entire credit application process, right from login to disbursement. The role bearer is involved in implementation of credit policy initiatives and managing the quality of the portfolio. The role bearer will be in direct contact with the consumers in order to establish their credit, worthiness, ensuring completion of verifications and adhering to the guidelines set as per the company credit policy. The execution of these tasks must be accomplished in such manner which is both sales supportive and risk averse contributing to the larger organizational objectives of the bank. Responsibilities Roles & Responsibilities: Conducting Credit Appraisal required for the loan to avoid Business Risk as per norms. Maintaining Credit TAT to ensure the growth of business. Delinquency management - Conducting Personal Visits to customers and doing root cause analysis of such cases. Conducting Random Visits in order to cross check the authenticity of the Contact point verifications. To manage post disbursement documents and partly disbursed cases. Maintaining credit MIS and various management reporting as required Manage Audit compliance for the branch and support in other operational activities. Monitor and review the performance of the retail credit portfolio on a regular basis, providing recommendations for adjustment where necessary. Contribute to portfolio management programs i.e. limit increases, loan postponements etc. Recommend process changes in order to improve service efficiency and quality across the assigned area. Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service. Educational Qualifications: BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate. Experience: 2 to 5 years of experience in credit Show more Show less

Job Requirements Job Description: Company Name: IDFC FIRST Bank Job Title: Deputy Manager-Acquisition (Household) Job Type: Full-Time Job Category: Sales & Relationship Management- Retail Banking Department: Retail Banking > Branch Banking > Branch Location: Gujarat, India IDFC FIRST Bank is seeking a highly motivated and results-driven individual to join our team as a Deputy Manager-Acquisition (Household). As a member of our Retail Banking department, you will be responsible for driving sales and building relationships with potential customers in the Gujarat region. Key Responsibilities Identify and acquire new customers through various channels such as referrals, cold calling, and networking Conduct market research and analysis to identify potential sales opportunities Build and maintain strong relationships with customers to ensure customer satisfaction and retention Meet and exceed sales targets and contribute to the overall growth of the bank Collaborate with other team members to develop and implement effective sales strategies Provide excellent customer service and address any customer queries or concerns Stay updated on industry trends and market developments to effectively promote bank products and services Maintain accurate records of sales activities and customer interactions Qualifications Bachelor's degree in Business Administration, Finance, or a related field Minimum of 2 years of experience in sales and relationship management, preferably in the banking or financial services industry Strong communication and interpersonal skills Proven track record of meeting and exceeding sales targets Knowledge of retail banking products and services Ability to work independently and as part of a team Proficient in MS Office and CRM software Willingness to travel within the assigned region We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a driven and ambitious individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity at IDFC FIRST Bank. Show more Show less

Job Requirements Job Requirements Role/Job Title: Associate Relationship Manager-Liabilities Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Primary Responsibilities Lead Area Mapping in the catchment and maintain accurate and timely daily activity / Sales reports. Prepare Wish list of customers through cold calling and promotion activities to drive awareness about the bank and products across the catchment area. Ensure completion of account opening formalities with strict adherence to KYC norms. (Field verification Mandatory) Engage customers with multiple products at the time of account Opening. (viz: Mobile banking / Net banking registration / Recurring Deposit-Fixed Deposit activation) Ensuring account activation and subsequently maintaining the health of account. Ensure superior customer service to capture larger wallet share of population. Spearhead resolution of customer queries and issues. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Ensure compliance as per the bank requirements. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0 to 2 years of relevant branch banking experience. Show more Show less

Job Requirements Role/Job Title: Priority Escalation Officer Function/ Department: Grievance Redressal Roles & Responsibilities 'Effective resolution of customer grievances/ escalations referred at MD desk to ensure zero comeback / further escalations. TAT adherence for providing resolution Take quick decision for redressed of complaints. Need to ensure quality of resolution and reposes. Ensure capturing of correct details and raising appropriate ticket in the system. Secondary Responsibilities 'Identify Erring units Responsible for Escalation , RCA and suggest Process Improvements. Effectively collaborate with internal and external teams/stake holders. Education Qualification Graduation:- Any Graduate Experience: 5-10 Years of experience in the related field. Show more Show less