Priority Escalation Officer

Job Description

Job Requirements Role/Job Title: Priority Escalation Officer Function/ Department: Grievance Redressal Roles & Responsibilities 'Effective resolution of customer grievances/ escalations referred at MD desk to ensure zero comeback / further escalations. TAT adherence for providing resolution Take quick decision for redressed of complaints. Need to ensure quality of resolution and reposes. Ensure capturing of correct details and raising appropriate ticket in the system. Secondary Responsibilities 'Identify Erring units Responsible for Escalation , RCA and suggest Process Improvements. Effectively collaborate with internal and external teams/stake holders. Education Qualification Graduation:- Any Graduate Experience: 5-10 Years of experience in the related field. Show more Show less