Job Requirements Job Requirements Role/Job Title: Associate Customer Service Manager Function/Department: Rural Banking Job Purpose The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch operations for a designated branch and be responsible for the daily branch upkeep. This role is the central custodian of all Rural Banking documents for the branch and provides operational support for Rural and semi urban Retail products. The role bearer is primarily accountable for ensuring seamless maintaining of customer life cycle, fulfilling customer requests and providing best-in class service. Responsibilities Roles & Responsibilities: Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Bank's policies and procedures. Responsible for branch operations and service delivery to the customers of a designated branch in our rural network. Data entry of application forms, creation of customer IDs, accounts, etc. File / document checking including KYC checking, application forms and loan document verification. Handling cash and clearing transactions. Maintaining good audit rating for the branch. Work towards ensuring best in class service delivery at the branch for external and internal customers. Work as an effective business partner in strategizing and driving the implementation of critical operational and regulatory practices for the branch such as compliance, Lending operations and operational risk. Oversee quality initiatives across operations team for optimization of processes in order to improve TAT and upgradation of SLAs. Employ tools such as automation and digitization to increase process efficiency. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate Experience: 2 to 5 years of relevant experience in Banking or allied Business. Show more Show less

Job Requirements Role/Job Title : Sales Manager - Gold Loan Function/ Department : Gold Loan Job Purpose The role entails the responsibility of generating Gold loan business through different channels. It includes administering and training a team of Direct Selling Teams to expand Gold loan business in that locality/branch. Roles & Responsibilities Ensuring Monthly Sales targets are meet with acquisition in NTB (New to Bank) and ETB (Existing to Bank) customers. Existing liability customers are pitched for Gold loans. Ensure month on month growth in EOP (Execution only platform) Assets for Gold loan business/per branch. Fee Income should be Minimum 1% of total disbursals. Customer Follow ups to be done at regular intervals for timely renewal of cases so as to ensure Minimum renewal pending cases. Co-ordination with valuers to be done time to time basis. Ensure most of the customers are aligned to pay valuation charges as per product norms. Ensuring healthy collections with Nil First equated monthly installment / First presentation Default and minimizing fresh flow in Bucket X. PSL (Priority sector lending) Tagging and should be aware about PSL norms. Helping branch liability team in Audits and ensuring proper communications to customer before any packet Opening. Conduct Marketing activities in the local market for generating NTB gold loan customers. Willingness to work extensively in the field and travel across the region on short notice. Carrying out ad-hoc activities as per the requirement of the department. Proficient in MS - Word /Excel and power point Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situation. Educational Qualifications Graduation: Any Graduate Experience: 2 to 5 years of experience in Gold loan sales. Show more Show less

Job Requirements Role/ Job Title: Branch Sales Manager - EIL Function/ Department: Education Institution Loan Job Purpose The role entails direct customer interaction and is responsible for acquisition of Loan Against Property customers for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to supervise catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Acquisition of Loan Against Property customers in the identified segment Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer Provide regular feedback to RM on opportunities and customer needs Ensure adherence to selling norms and SOPs defined by the organization Ensure strict compliance with internal guidelines and external regulations. Ensure quality sourcing in line with the Bank's policy. Education Qualification Graduation: Any Graduation Experience: 0 to 2 Years in Loan against property or Education Institution Loan. Show more Show less

Job Requirements Job Requirements Role/Job Title: Associate Relationship Manager-Home loan / Loan against property Function/Department: Rural Banking Job Purpose To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc. To service, the leads referred by sales front/cross/selling or other channels. To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets. Achieve agreed individual performance targets for income generation, product sales and new client growth targets. Login to disbursement completion, fulfilment, counselling, and handholding the customer through the entire process of sanction and disbursement. Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default. Building the relationship in the Market by meeting the Local Builders, Business communities and new channels. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0 to 2 Years in NBFCs/Banking. Show more Show less

Job Requirements Job Requirements Job Title – Associate Relationship Manager-LAP Place of work - Rajasthan/Gujarat/Karnataka/Madhya Pradesh/Chhattisgarh/Odisha/Andhra Pradesh Business Unit - Rural Banking Function - Retail Assets Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to identify mortgage needs of customers and provide appropriate lending solutions ( Loan Against Property) . The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of mortgage business in Rural markets through lead generations and account opening as per needs of customer Spearhead mapping of detailed household needs based on direct customer interactions Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship and maintain high collections efficiency Lead preparation of quality documentation of loans to ensure minimum queries / rejections from Operations / Credit teams Coordinate with operations officer to ensure timely and accurate data entry Ensure compliance as per the bank requirements Secondary Responsibilities Recommend process changes in order to improve service efficiency and quality across the branch network Provide support for implementation of livelihood advancement and community development initiatives. Key Success Metrics Customer Acquisition targets, Cross sell targets Educational Qualifications Graduate-Any-Full Time 12th- Any Experience 0-3 Years in NBFCs/Banking. Show more Show less

Job Requirements Job Requirements Job Title – Associate Relationship Manager-LAP Place of work - Rajasthan/Gujarat/Karnataka/Madhya Pradesh/Chhattisgarh/Odisha/Andhra Pradesh Business Unit - Rural Banking Function - Retail Assets Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to identify mortgage needs of customers and provide appropriate lending solutions ( Loan Against Property) . The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of mortgage business in Rural markets through lead generations and account opening as per needs of customer Spearhead mapping of detailed household needs based on direct customer interactions Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship and maintain high collections efficiency Lead preparation of quality documentation of loans to ensure minimum queries / rejections from Operations / Credit teams Coordinate with operations officer to ensure timely and accurate data entry Ensure compliance as per the bank requirements Secondary Responsibilities Recommend process changes in order to improve service efficiency and quality across the branch network Provide support for implementation of livelihood advancement and community development initiatives. Key Success Metrics Customer Acquisition targets, Cross sell targets Educational Qualifications Graduate-Any-Full Time 12th- Any Experience 0-3 Years in NBFCs/Banking. Show more Show less

Job Requirements Role/ Job Title: Credit Manager-Rural Credit-Business Banking Underwriting Function/ Department: Business Banking Underwriting Job Purpose To assess, evaluate, review, and approve proposals as a first officer for the business banking relationship which is referred to retail credit. Maintain the service level deliverables agreed with counter parts. Effective portfolio management including regular monitoring, early warning identifications, deferral tracking, renewals and working on appropriate account strategy in conjunction with business team in line with the Banks’s risk appetite Roles & Responsibilities Appraisal of proposals: Credit appraisal of loan application within defined guidelines and accordingly take decision, recommend for approval to higher authorities. To convey a clear opinion/ Highlight Critical risks along with suitable mitigates if any, regarding the acceptability of the proposed transactions/ facilities covering business model, industry risk, structure, Bank Conduct and Financials risk. Awareness of the product proposed, suitability to client requirement Conduct personal discussion with customers. Portfolio Monitoring Timely Renewal Deferral Management EWS Management Customer visits on key customers and high value relationship TAT Maintaining the defined credit and end to end TATs to timely service internal as well as external customers. Education Qualification Graduation: Any graduate Experience: 2-5 years of relevant experience. Show more Show less

Job Requirements Job Title – Collection Manager Function – Collections Job Purpose The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank. Responsibilities Roles & Responsibilities: Responsible for managing and undertaking collections process for debts that have been assigned Regularly track the portfolio for specific buckets for the assigned area Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters Responsible to allocate and achieve targets from agencies/ in house team Regularly follow up with the default customers Ensuring adherence to collection process and legal guidelines Tracing out absconded default customers and initiate recovery process Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly & monthly basis Educational Qualifications Graduate – Any Post Graduate – Any Experience: Minimum of 3 or more years of experience in collections. Show more Show less

Job Requirements Role/ Job Title: Associate Relationship Manager-Liabilities Function/ Department: Retail Banking Job Purpose IDFC FIRST Bank is seeking a highly motivated and dynamic individual to join our team as an Associate Relationship Manager-Liabilities. As a leading bank in India, we are committed to providing our customers with the best financial solutions and services. We are looking for a candidate who shares our passion for delivering exceptional customer service and has a strong understanding of the banking industry. Job Responsibilities Develop and maintain relationships with customers to understand their financial needs and provide them with suitable solutions. Promote and sell various liability products such as savings accounts, current accounts, fixed deposits, and recurring deposits. Achieve sales targets and contribute to the growth of the branch. Provide excellent customer service and resolve any customer queries or complaints. Stay updated with the latest banking products, services, and policies to effectively communicate them to customers. Collaborate with other departments to cross-sell products and services. Conduct market research and identify potential customers and business opportunities. Maintain accurate records of all sales and customer interactions. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience 0-2 years of relevant experience. Show more Show less

Job Requirements Role/ Job Title: Branch Sales Manager - EIL Function/ Department: Education Institution Loan Job Purpose The role entails direct customer interaction and is responsible for acquisition of Loan Against Property customers for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to supervise catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Acquisition of Loan Against Property customers in the identified segment Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer Provide regular feedback to RM on opportunities and customer needs Ensure adherence to selling norms and SOPs defined by the organization Ensure strict compliance with internal guidelines and external regulations. Ensure quality sourcing in line with the Bank's policy. Education Qualification Graduation: Any Graduation Experience: 0 to 2 Years in Loan against property or Education Institution Loan. Show more Show less

Job Requirements Role/ Job Title: Associate Manager-Acquisition (Household) Function/ Department: Branch Banking Job Purpose Role entails acquiring new customers for the bank's savings accounts. The role involves identifying potential customers, contacting them through various channels, explaining the benefits and features of the savings products, and closing the sales. Also to ensures that the customers are satisfied with the bank's services and maintains a long-term relationship with them. Roles & Responsibilities Acquisition of savings account in the identified segment and reference generation from the specified catchment area Ensuring high quality of customer acquisition in terms of constitution, product and segment mix On-boarding and activating customers on digital platforms Assist Senior Sales Manager in catchment mapping and branch scoping exercises Provide regular feedbacks to Senior Sales Manager and Branch Manager on customer requirements and potential opportunities Ensuring adherence to sales compliance and SOPs defined by the organization Quality sourcing and ensuring strict compliance on internal and external guidelines and regulations Regularly conducting activities in the catchment to acquire good quality, HNI customers and build a strong visibilty for IDFC First Bank Working on key central Initiatives and seeking regular referrals from existing customers Collaborating with other team members and support functions to provide products and service offerings to customers Education Qualification Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management Experience: 0 to 2 years of relevant experience Show more Show less

Job Requirements Role/ Job Title: Testing Lead Function/ Department: Information Technology. Job Purpose: As a Technology Lead at IDFC FIRST Bank, you will be responsible for leading the Engineering team and driving the development and integration of Microservices for our new age banking solutions. You will work closely with cross-functional teams to design, develop, and implement APIs that enhance our customer experience and drive business growth. Roles & Responsibilities Design, develop and maintain robust, reusable and scalable test automation frameworks for Web, API, Kafka Hands-on experience in Performance testing. Hands-on experience with Core Java, Selenium and Testing. Create and execute automation test scripts for functional, regression and end-to-end testing. Integrate automated tests with CI/CD pipelines and ensure smooth execution during builds and deployments. Use Git for version control, ensuring proper branching, merging and repository management. Plan, design and execute manual and automated test cases, ensuring comprehensive test coverage. Analyze test results, identify bugs and work closely with developers for timely resolution. Mentor junior QA engineers in automation practices, tools and frameworks. Continuously improve the automation framework and processes to enhance efficiency and reliability. Education Qualification Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA) Post-Graduation: Master of Science (M.Sc) /Master of Technology (M.Tech) / Master of Computer Applications (MCA) Experience: 9-15years of relevant experience. Show more Show less

Job Requirements Role/Job Title: Process Excellence Manager Business: Retail Banking Function/ Department: Business Banking Place of work: Regional Offices / Branch locations Roles & Responsibilities 'ICON Champion Regional Campaign (Central Campaign) Manager Regional Portfolio Support Support RM in cases above Rs. 5 Cr cases in structuring Key Success Metrics TAT of case at RM level, FTR %, Conversion of Central Campaigns , CSP 90+, Renewal 90+, 30+ DPD, TAT of Rs. 5 cr Show more Show less

Job Requirements Role/ Job Title: Team Leader-Service Recovery Business: Customer Experience Function/ Department: Function/ Department Roles & Responsibilities '- Handling team of officers for outcalling customers who have rated as detractors and understand concerns raised Ensure team does correct selection of analysis in the system basis customer verbiage Monitoring Query/Request/Complaints raised in banks CRM system of actionable arising out of the close looping calling Assist team members to provide End to End resolution to customer of actionable if any. Evaluate calls of team and provide constructive feedback and areas of improvements Monitor team members Scorecard and ensuring team delivers as per parameters Secondary Responsibilities 'Other Adhoc related actives pertaining to Surveys Key Success Metrics 'Teams Scorecard parameters of Productivity (Closed tickets on cloudcherry), SQ Adherence, SR - Closure within TAT, Talk time. Show more Show less

Job Requirements Position: Network Engineering Lead Company Name: IDFC FIRST Bank Job Type: Full Time Job Category: Technology, Analytics & Digital Banking Department: New Age > Information Technology > IT Infrastructure > Network Engineering Location: India IDFC FIRST Bank is seeking a highly skilled and experienced Network Engineering Lead to join our dynamic team. As a Network Engineering Lead, you will be responsible for overseeing the design, implementation, and maintenance of our network infrastructure. This is a full-time position located in India. Key Responsibilities Lead a team of network engineers and provide technical guidance and support Design and implement network solutions to meet the bank's business needs Monitor network performance and troubleshoot any issues that arise Ensure network security and compliance with industry standards Collaborate with other departments to identify and implement new technologies Develop and maintain network documentation and diagrams Manage vendor relationships and negotiate contracts for network services Stay updated on industry trends and make recommendations for network improvements Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field Minimum of 5 years of experience in network engineering Strong knowledge of network protocols and technologies, including TCP/IP, DNS, DHCP, VPN, and MPLS Experience with network design and implementation in a large-scale environment Experience with network security and compliance Excellent leadership and communication skills Ability to work in a fast-paced and dynamic environment Relevant certifications such as CCNA, CCNP, or CCIE are preferred We offer a competitive salary and benefits package, as well as opportunities for growth and development within the company. If you are a motivated and skilled Network Engineering Lead looking for a challenging and rewarding career, we encourage you to apply for this position at IDFC FIRST Bank. Show more Show less

Job Requirements Role/ Job Title: Product Lead -MEL & PL Function/ Department: Rural Product Job Purpose The ideal candidate will have to review the following related to Micro Housing loans Product Management Process Management Market dynamics P&L Management Role And Responsibilities Product Management: Developing on –going market insight, Identify sector trends. Evaluate competitors and offerings. Compare competitive products. Configure product SWOT & uncover opportunities. Portfolio Review and Performance management: Development of market insight. Conducting Post launch Product audits. Revaluate Competitor action. Analyze Product and Portfolio Performance. Refining/evaluating Pricing Structure Adjusting marketing and Promotional Plans. Assess channel Performance. Rationalization of Portfolios. Devising smooth/innovative customer journey end to end. Process Streamlining: Customization/digitalization in the Loan process/system platform. Determines product pricing by utilizing market research data, costing etc. Product Sales Support: Devising training module, imparting training to various team co-ordination with various support vertical, etc Secondary Responsibilities Coordinating with different stakeholders for smooth functioning of product Maintaining MIS and Product decks for periodic reviews Daily interaction with sales for reaching maximum and daily disbursal volumes for the products Managerial & Leadership Responsibilities Building capabilities within new team members, if any Key Success Metrics Growth in disbursal volume for the product Education Qualifications Postgraduate & equivalent (Masters) Experience Level Mid-Level (10 years) Show more Show less

Work Experience Job Overview: We are looking for an experienced Network Solution Architect to lead the design, implementation, and optimization of network infrastructure for a domestic bank’s technology team. This role requires expertise in secure, scalable, and high-performance network solutions that support banking operations, digital banking services, and regulatory compliance. Key Responsibilities Network Architecture & Design: Develop and implement end-to-end network solutions for core banking, data centers, branches, and cloud environments. Security & Compliance: Ensure adherence to RBI guidelines, cybersecurity frameworks, and financial sector regulations. Cloud & Hybrid Networking: Architect hybrid cloud connectivity (AWS, Azure, GCP) with secure and resilient network designs. Branch & ATM Connectivity: Design and optimize SD-WAN, MPLS, VPNs, and other networking solutions for secure and efficient branch and ATM operations. Network Automation & Optimization: Implement automation for network configuration, monitoring, and troubleshooting using tools like Ansible, Terraform, and Python. Zero Trust & Micro-Segmentation: Define and enforce Zero Trust security models, micro-segmentation policies (Illumio, NSX, Cisco ACI), and firewall rules. Disaster Recovery & High Availability: Develop and maintain network redundancy, failover strategies, and disaster recovery plans. Stakeholder Collaboration: Work closely with cybersecurity, cloud, IT infrastructure, and application teams to align networking solutions with business goals. Required Skills & Experience 12+ years of experience in network architecture, security, and solutions design. Expertise in routing & switching (BGP, OSPF, MPLS, VXLAN, STP, etc.). Strong hands-on experience with firewalls (Palo Alto, Fortinet, Cisco ASA), WAFs, IDS/IPS, and DDoS mitigation. Proficiency in SD-WAN, SDN, cloud networking (AWS, Azure, GCP), and VPN solutions. Experience with Zero Trust frameworks and micro-segmentation strategies, netskope Knowledge of network automation tools (Ansible, Terraform, Python). Understanding of financial sector security frameworks (ISO 27001, NIST, RBI cybersecurity guidelines, PCI-DSS). Experience designing high-availability and disaster recovery solutions. Preferred Certifications CCIE/CCNP/CCNA (Cisco) CISSP (Certified Information Systems Security Professional) AWS/Azure/GCP Networking Certifications Palo Alto/Fortinet/Cisco Security Certifications Show more Show less

Job Requirements Job Requirements Job Title: Relationship Manager-Business Banking Function: Business Banking Job Purpose The role entails providing financial solutions to meet the working requirements of business banking customers and ensuring best-in-class relationship management and customer experience to become their banking partner of choice. The role bearer is responsible for asset NTB client acquisition along with liabilities and FX deepening. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing, and deepening. Roles & Responsibilities Responsible for acquiring new customers for business banking with a detailed understanding of credit assessment. Knowledge on liability, Forex, trade and client relationships, delinquency management, relationship management, and an analytical mindset. Managing the portfolio effectively through continuous monitoring of accounts and renewals, enhancement, retention and ensuring portfolio hygiene with minimal open deferral and covenants. Develop a superior working relationship with branch banking for cross-leveraging & synergy optimization and work within the overall bank ecosystem with other stakeholders. Evaluate the growth strategy based on competitor analysis and feedback from different channels and customers. Recommend process changes in order to improve service efficiency and quality across the branch network. Demonstrated ability in sales planning and conceptualizing promotions and marketing initiatives. Understanding of financial statements, credit Assessment and title-security documents Educational Qualifications Graduation: Any Discipline Professional Qualification: Preferred Chartered Accountant (CA). Experience: 5-10 years of relevant branch banking experience Show more Show less

Job Requirements Role/Job Title: Associate Relationship Manager-Micro Enterprise Loan(MEL) Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Manage zoning activity to map household needs in villages and areas allocated. Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship. Nudge behavioral changes in customers to drive them towards online banking. Maintain high collections efficiency through discipline and drive. Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry. Ensure compliance as per the bank requirements. Conduct field audits and customer verifications to ensure high quality of accounts. Gather latest Market intelligence and track and benchmark against best practices in competitor banks. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate. Experience: 0 to 1 years of relevant branch banking experience. Show more Show less

Job Requirements Role/Job Title: Associate Relationship Manager-Micro Enterprise Loan(MEL) Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Manage zoning activity to map household needs in villages and areas allocated. Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship. Nudge behavioral changes in customers to drive them towards online banking. Maintain high collections efficiency through discipline and drive. Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry. Ensure compliance as per the bank requirements. Conduct field audits and customer verifications to ensure high quality of accounts. Gather latest Market intelligence and track and benchmark against best practices in competitor banks. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate. Experience: 0 to 1 years of relevant branch banking experience. Show more Show less