Job Requirements Role/ Job Title: Associate Manager-Acquisition (Household) Function/ Department: Branch Banking Job Purpose Role entails acquiring new customers for the bank's savings accounts. The role involves identifying potential customers, contacting them through various channels, explaining the benefits and features of the savings products, and closing the sales. Also to ensures that the customers are satisfied with the bank's services and maintains a long-term relationship with them. Roles & Responsibilities Acquisition of savings account in the identified segment and reference generation from the specified catchment area Ensuring high quality of customer acquisition in terms of constitution, product and segment mix On-boarding and activating customers on digital platforms Assist Senior Sales Manager in catchment mapping and branch scoping exercises. Provide regular feedback to Senior Sales Manager and Branch Manager on customer requirements and potential opportunities. Ensuring adherence to sales compliance and SOPs defined by the organization. Quality sourcing and ensuring strict compliance on internal and external guidelines and regulations. Regularly conducting activities in the catchment to acquire good quality, HNI customers and build a strong visibility for IDFC First Bank Working on key central Initiatives and seeking regular referrals from existing customers Collaborating with other team members and support functions to provide products and service offerings to customers. Education Qualification Graduation: Bachelors in engineering / technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Management Experience: 0 to 2 years of relevant experience Show more Show less

Job Requirements Job Description: Banker-Customer Experience at IDFC FIRST Bank Company Overview IDFC FIRST Bank is a leading private sector bank in India, committed to providing innovative and customer-centric financial solutions. We are looking for a dynamic and customer-focused individual to join our team as a Banker-Customer Experience at our branch in Indore, Madhya Pradesh. Job Title: Banker-Customer Experience Job Type: Full-Time Job Category: Branch Operations & Branch Customer Service Department: Retail Banking > Branch Banking > Branch Location: Indore, Madhya Pradesh, India Additional Parameters Minimum 2 years of experience in banking or customer service Excellent communication and interpersonal skills Strong knowledge of banking products and services Ability to work in a fast-paced and target-driven environment Willingness to work flexible hours, including weekends and holidays Job Summary As a Banker-Customer Experience, you will be responsible for providing exceptional customer service and ensuring a smooth and efficient banking experience for our customers. You will be a part of our branch operations team and will report to the Branch Manager. Key Responsibilities Greet and assist customers in a friendly and professional manner Understand and address customer needs and provide appropriate solutions Process customer transactions accurately and efficiently Promote and cross-sell banking products and services to customers Maintain a clean and organized branch environment Adhere to all banking regulations and policies Meet and exceed individual and branch targets Collaborate with team members to achieve branch goals Continuously update knowledge of banking products and services Handle customer complaints and resolve issues in a timely manner Qualifications Bachelor's degree in Business Administration, Finance, or related field Minimum 2 years of experience in banking or customer service Excellent communication and interpersonal skills Strong knowledge of banking products and services Proficient in MS Office and banking software Ability to work in a fast-paced and target-driven environment Customer-centric mindset with a passion for delivering exceptional service Ability to work independently and as part of a team Willingness to learn and adapt to new technologies and processes Fluency in local language and English is preferred We Offer Competitive salary and benefits package Opportunities for career growth and development A positive and inclusive work environment Training and support to enhance your skills and knowledge Recognition and rewards for outstanding performance If you are a self-motivated and customer-focused individual looking for a challenging and rewarding career in banking, we would love to hear from you. Apply now and join our team at IDFC FIRST Bank as a Banker-Customer Experience. Show more Show less

Job Requirements Role/Job Title: Associate Customer Service Manager Function/Department: Rural Banking Job Purpose The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch operations for a designated branch and be responsible for the daily branch upkeep. This role is the central custodian of all Rural Banking documents for the branch and provides operational support for Rural and semi urban Retail products. The role bearer is primarily accountable for ensuring seamless maintaining of customer life cycle, fulfilling customer requests and providing best-in class service. Responsibilities Roles & Responsibilities: Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Bank's policies and procedures. Responsible for branch operations and service delivery to the customers of a designated branch in our rural network. Data entry of application forms, creation of customer IDs, accounts, etc. File / document checking including KYC checking, application forms and loan document verification. Handling cash and clearing transactions. Maintaining good audit rating for the branch. Work towards ensuring best in class service delivery at the branch for external and internal customers. Work as an effective business partner in strategizing and driving the implementation of critical operational and regulatory practices for the branch such as compliance, Lending operations and operational risk. Oversee quality initiatives across operations team for optimization of processes in order to improve TAT and upgradation of SLAs. Employ tools such as automation and digitization to increase process efficiency. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate Experience: 5 to 10 years of relevant experience in Banking or allied Business. Show more Show less

Job Requirements Role/Job Title : Relationship Manager–First Wealth Function/ Department: Branch Banking Job Purpose The role entails scaling up the Retail Banking business for the Bank by leading customer service, cross-sell and premium customer acquisition for the branch. It also entails developing constructive relationships with key local clients and working closely with them to boost volume of business by establishing a strong foundation with them as their financial partner of choice. Role will closely collaborate with Cross sell team and Product teams for the same. This role encapsulates the responsibility of owning the customer experience at the branch and deepening the relationship. It includes working with the client to help them make the right financial decisions by providing them with information about financial products. Roles And Responsibilities Handling a group of key clients providing Financial Advisory Services to the customers and offering Portfolio Investment Services. It also includes use of applications actively for designing product suitability matrix, financial planning for the customers. Acting as an interface between the Bank and its key customers to provide complete Banking Solutions, Portfolio Management, Wealth Management and Customer Servicing. To Enhance & Retain customer profitability by capturing larger share of Wallet. Ensuring compliance with branch SOP and control in sales and service. Deepen the relationship by cross selling Banks Products. Secondary Responsibilities Maintain excellent relations with local dealers to help source clients to expand reach and brand of the Bank. Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency. Collaborate with other branch departments and functions to provide products and service offerings to the customer. Education Qualification Graduation: Any Graduate Experience: 5 to 10 years of relevant experience Show more Show less

Job Requirements Position: Developer Company Name: IDFC FIRST Bank Job Type: Full Time Job Category: Technology, Analytics & Digital Banking Department: New Age > Information Technology > Retail Assets Delivery Location: Bengaluru, Karnataka, India IDFC FIRST Bank is seeking a highly skilled and motivated Developer to join our dynamic team in Bengaluru, Karnataka, India. As a Developer, you will be responsible for developing and maintaining innovative technology solutions for our Retail Assets Delivery department. Key Responsibilities Design, develop, and implement software applications and solutions for Retail Assets Delivery using the latest technologies Collaborate with cross-functional teams to gather and analyze business requirements and translate them into technical specifications Write clean, efficient, and well-documented code Troubleshoot and debug issues in existing applications Stay updated with emerging technologies and trends in the banking industry Ensure timely delivery of projects and meet quality standards Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field Minimum of 3 years of experience in software development Strong knowledge of programming languages such as Java, C++, or Python Experience with web development frameworks such as Angular, React, or Vue.js Familiarity with database management systems, SQL, and NoSQL databases Experience with Agile development methodologies Excellent problem-solving and analytical skills Ability to work independently and in a team environment Strong communication and interpersonal skills Additional Parameters Experience in the banking or financial services industry is a plus Knowledge of digital banking and analytics is highly desirable Experience with cloud computing and DevOps is a plus If you are passionate about technology and want to be a part of a fast-paced and innovative team, then IDFC FIRST Bank is the perfect place for you. Apply now and take your career to the next level! Show more Show less

Job Requirements Job Description: Relationship Manager-NRI at IDFC FIRST Bank Company Name: IDFC FIRST Bank Job Title: Relationship Manager-NRI Job Type: Full-Time Job Category: Sales & Relationship Management- Retail Banking Department: Retail Banking > Branch Banking > Branch Location: Vadodara, Gujarat, India IDFC FIRST Bank is seeking a highly motivated and experienced Relationship Manager-NRI to join our Retail Banking team at our Vadodara branch. As a Relationship Manager-NRI, you will be responsible for managing and growing relationships with Non-Resident Indian (NRI) clients, providing them with exceptional customer service and meeting their banking needs. Key Responsibilities Develop and maintain relationships with NRI clients, understanding their financial goals and providing them with personalized banking solutions Meet sales targets by cross-selling and upselling banking products and services to NRI clients Conduct regular portfolio reviews and provide financial advice to NRI clients Ensure compliance with all banking regulations and policies while handling NRI accounts Collaborate with other departments and teams to provide a seamless banking experience for NRI clients Stay updated on market trends and changes in banking regulations related to NRI clients Handle and resolve any customer complaints or issues in a timely and professional manner Qualifications Bachelor's degree in Business, Finance, or a related field Minimum of 3 years of experience in sales and relationship management in the banking industry, with a focus on NRI clients Strong understanding of NRI banking products and services Excellent communication and interpersonal skills Proven track record of meeting sales targets and providing exceptional customer service Knowledge of banking regulations and compliance related to NRI clients Ability to work independently and in a team environment Proficiency in MS Office and banking software If you are a driven and customer-focused individual with a passion for sales and relationship management, we want to hear from you! Join our team at IDFC FIRST Bank and take your career to the next level. Show more Show less

Job Requirements Role/Job Title: Associate Relationship Manager-Micro Enterprise Loan Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Primary Responsibilities Manage zoning activity to map household needs in villages and areas allocated. Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship. Nudge behavioral changes in customers to drive them towards online banking. Maintain high collections efficiency through discipline and drive. Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry. Secondary Responsibilities Ensure compliance as per the bank requirements. Conduct field audits and customer verifications to ensure high quality of accounts. Gather latest Market intelligence and track and benchmark against best practices in competitor banks. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management. Experience: 0 to 2 years of relevant branch banking experience. Show more Show less

Job Requirements Role/Job Title: Relationship Manager-Tractor Loan Function/ Department: Rural Banking Job Purpose The role entails providing financial solutions to meet the requirements of the Tractor Loan customers and ensure value added customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing, and deepening. The role bearer would be responsible for providing customers with the best in-class experience to become their banking partner of choice. The role bearer is responsible for acquisition of Dealership business clients and manage the relationship for a designated branch contributing to the larger branch banking channel objectives. Roles & Responsibilities Responsible for acquiring new customers for Tractor Loans with a detail understanding of Credit assessment, providing end to end solutions to clients. Establish closely connect with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates and various product offerings. Empanelment of new Dealers, DSA and DST in the market. Generate new sales leads for Dealership business customers through referrals from existing clients, promotional activities. Conduct policy training for internal team members. Proactively resolve customer queries. Aggregate knowledge of competitor products, best practices in the market. Responsible for tracking channels and team for quality sourcing and healthy portfolio. Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers. Recommend process changes to improve service efficiency and quality across the branch network. Demonstrated ability in sales planning and conceptualize promotions and marketing initiatives. Managerial & Leadership Responsibilities Attract and retain best-in-class talent for key roles in their reporting structure. Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements. Enable teams to drive growth targets by providing necessary support. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 2 to 5 years of relevant branch banking experience. Show more Show less

Job Requirements Role/ Job Title : Team Manager - Turbo Cross Sell Function/ Department : Turbo Cross Sell Job Purpose The role entails to provide support to all internal and external customers; instructing, mentoring, and training team members to develop robust departmental systems, policies, and procedures to sustain a high level of service to all sectors. Lead by example and foster a continual improvement culture. Roles & Responsibilities Manage Outbound Call Center who is responsible to generate business for Cross Sell of various products. Understand call center management along with strong knowledge on the mechanism of technology as to how the dialer in call center helps to grow the business rapidly. Strong data analytical skills as to how to increase the contacts with the help to PRI (Telecom lines) Managing approximately 75 to 90 employee outsourced/captive call center staff with their respective hierarchy and relationship as well with the vendor/captive, hence strong people management & Interpersonal skills are a mandate. Align with business budget daily/weekly & monthly. Analytics management – agent monitoring in terms of talk time, Idle Time, Wrap Time Rostering management, Shrinkage management Increased call center business output, while maintaining call procedures for maximum effectiveness. Secondary Responsibilities Daily reviews with team leaders / agents to draw the plan for the day/week. One on One coaching related to target achievements with team leads and if needed with agents. Work closely with quality to ensure the call & customer experience are in line with business expectations. Responsible to drive productivity of team leaders & agents on day to day basis Real time coaching in increasing business efficiency through defined teams Skilled to manage technical queries encountered in day to day call center operations and resolve the same with internal & external stake holders Identify process weaknesses to improve sales with quality. Strong process orientation on daily business delivery Facilitate call center workflows, processes, and procedures. Managerial & Leadership Responsibilities Review Team Manager & Team leads to ensure deliver of budgets defined for the month/year Conduct governance around quality and timely coaching directions for better and consistent output Maintaining & approving call center salaries/billing month, processes, and procedures Business Delivery - As per defined targets Target achievement - daily/weekly & monthly Attrition management Process adherence in detail Education Qualification Graduation: Bachelors in Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management. Post-graduation : MBA, PGDM Experience : 5-10+ years of relevant experience Show more Show less

Job Requirements Role/Job Title: Senior Analyst-Currency Management Function/ Department: Currency Management Job Purpose To ensure Currency operations at Cash Processing Centers. All the Branch & ATMs to be sufficiently stocked of cash and no instances of cash outs. Roles & Responsibilities Ensure cash sorting on daily basis with zero pendency as per TAT and ensuring optimum utilization of NSM & resources. Ensure vault is always under dual custody. Ensure all the registers are properly updated with dual authentication. Training to branches on security features of Indian Banknotes at regular intervals Ensure timely opening of vault and availability of cash to CIT custodian. Ensure proper cash dispensing branch wise with no errors. Supervision of Cash sorting in the processing room and ensure cash is sorted as per internal guidelines. Adjudication of mutilated notes as per RBI norms and NRR. Managing cash inflows and outflows from chest vault and periodical balancing during the day To have knowledge of NRR to adjudicated notes and to get full value during RBI remittances. Proper scrutiny and upkeep of key registers and keys. Discrepancy accounting and acknowledgement for discrepancies to be shared with branches/vendors. Suspect notes to be manually screened for security features missing and impounded with forged note stamp. Taking up with Currency Control Unit for process improvements in the vault operations/sorting activities. Duplicate set of Vault keys are lodged at offsite location and exchanged at half yearly intervals. Education Qualification Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS) Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA) Experience: 2 to 5 years of relevant experience in Currency Management Show more Show less

Job Requirements Job Title – Branch Credit Manager-Rural Business Unit - Retail Banking Function – Credit Job Purpose The role bearer's responsibilities entail managing the entire credit application process, right from login to disbursement. The role bearer is involved in implementation of credit policy initiatives and managing the quality of the portfolio. The role bearer will be in direct contact with the consumers in order to establish their credit, worthiness, ensuring completion of verifications and adhering to the guidelines set as per the company credit policy. The execution of these tasks must be accomplished in such manner which is both sales supportive and risk averse contributing to the larger organizational objectives of the bank. Responsibilities Roles & Responsibilities: Conducting Credit Appraisal required for the loan to avoid Business Risk as per norms. Maintaining Credit TAT to ensure the growth of business. Delinquency management - Conducting Personal Visits to customers and doing root cause analysis of such cases. Conducting Random Visits in order to cross check the authenticity of the Contact point verifications. To manage post disbursement documents and partly disbursed cases. Maintaining credit MIS and various management reporting as required Manage Audit compliance for the branch and support in other operational activities. Monitor and review the performance of the retail credit portfolio on a regular basis, providing recommendations for adjustment where necessary. Contribute to portfolio management programs i.e. limit increases, loan postponements etc. Recommend process changes in order to improve service efficiency and quality across the assigned area. Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service. Educational Qualifications: BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate. Experience: 2 to 5 years of experience in credit. Show more Show less

Job Requirements Role/ Job Title: Deputy Manager-Acquisition(Current Account) Function/ Department: Branch Banking Job Purpose Role entails acquiring new customers for the bank's savings accounts. The role involves identifying potential customers, contacting them through various channels, explaining the benefits and features of the savings products, and closing the sales. Also to ensures that the customers are satisfied with the bank's services and maintains a long-term relationship with them. Roles & Responsibilities Acquisition of savings account in the identified segment and reference generation from the specified catchment area Ensuring high quality of customer acquisition in terms of constitution, product and segment mix On-boarding and activating customers on digital platforms Assist Senior Sales Manager in catchment mapping and branch scoping exercises Provide regular feedbacks to Senior Sales Manager and Branch Manager on customer requirements and potential opportunities Ensuring adherence to sales compliance and SOPs defined by the organization Quality sourcing and ensuring strict compliance on internal and external guidelines and regulations Regularly conducting activities in the catchment to acquire good quality, HNI customers and build a strong visibilty for IDFC First Bank Working on key central Initiatives and seeking regular referrals from existing customers Collaborating with other team members and support functions to provide products and service offerings to customers Education Qualification Graduation: Any Graduation Post-graduation: Any Post-graduation Experience: 0 to 2 years of relevant experience Show more Show less

Job Requirements Role/ Job Title: Associate Manager-Acquisition (Household) Function/ Department: Branch Banking Job Purpose Role entails acquiring new customers for the bank's savings accounts. The role involves identifying potential customers, contacting them through various channels, explaining the benefits and features of the savings products, and closing the sales. Also to ensures that the customers are satisfied with the bank's services and maintains a long-term relationship with them. Roles & Responsibilities Acquisition of savings account in the identified segment and reference generation from the specified catchment area Ensuring high quality of customer acquisition in terms of constitution, product and segment mix On-boarding and activating customers on digital platforms Assist Senior Sales Manager in catchment mapping and branch scoping exercises Provide regular feedbacks to Senior Sales Manager and Branch Manager on customer requirements and potential opportunities Ensuring adherence to sales compliance and SOPs defined by the organization Quality sourcing and ensuring strict compliance on internal and external guidelines and regulations Regularly conducting activities in the catchment to acquire good quality, HNI customers and build a strong visibilty for IDFC First Bank Working on key central Initiatives and seeking regular referrals from existing customers Collaborating with other team members and support functions to provide products and service offerings to customers Education Qualification Graduation: Any Graduation Post-graduation: Any Post-graduation Experience: 0 to 2 years of relevant experience Show more Show less

Job Requirements Job Title: Associate Customer Service Manager Company Name: IDFC FIRST Bank Job Type: Full-Time Job Category: Retail Banking Department: Retail Banking > Rural Banking > Liabilities > Branch Management > Branch Operations Location: Raipur, Chhattisgarh, India Additional Parameters IDFC FIRST Bank is seeking a highly motivated and customer-focused individual to join our team as an Associate Customer Service Manager. As a leading financial institution, we are committed to providing exceptional service to our customers and we are looking for someone who shares this passion. Key Responsibilities Manage and oversee the daily operations of the branch, ensuring efficient and effective customer service delivery Develop and maintain strong relationships with customers, providing personalized and timely assistance with their banking needs Monitor and analyze branch performance, identifying areas for improvement and implementing strategies to increase customer satisfaction and retention Train and mentor branch staff to ensure they are equipped with the necessary skills and knowledge to provide excellent customer service Collaborate with other departments to develop and implement new products and services to meet the needs of our customers Ensure compliance with all banking regulations and policies, maintaining a high level of integrity and professionalism at all times Handle and resolve customer complaints and inquiries in a timely and satisfactory manner Conduct regular audits to ensure accuracy and completeness of branch operations and transactions Stay updated on industry trends and developments, and make recommendations for process improvements and enhancements to customer service delivery Qualifications Bachelor's degree in Business Administration, Finance, or a related field Minimum of 3 years of experience in retail banking, with a focus on customer service and branch operations Strong leadership skills and the ability to motivate and develop a team Excellent communication and interpersonal skills Sound knowledge of banking regulations and policies Proficient in Microsoft Office and banking software Ability to work in a fast-paced and dynamic environment Willingness to work flexible hours, including weekends and holidays If you are a self-starter with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity at IDFC FIRST Bank. We offer a competitive salary, benefits package, and opportunities for growth and advancement within the company. Join our team and be a part of our mission to provide financial solutions that empower our customers and communities. Show more Show less

Job Requirements Business Unit - Retail Banking Function – Collections Job Purpose The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank. Responsibilities Roles & Responsibilities: Responsible for managing and undertaking collections process for debts that have been assigned Regularly track the portfolio for specific buckets for the assigned area Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters Responsible to allocate and achieve targets from agencies/ in house team Regularly follow up with the default customers Ensuring adherence to collection process and legal guidelines Tracing out absconded default customers and initiate recovery process Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly & monthly basis Educational Qualifications Graduate – Any Post Graduate – Any Experience: 2 -5 years of experience in collections. Show more Show less

Company Description IDFC FIRST Bank, formed through the merger of IDFC Bank and Capital First, is a universal bank offering a wide range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, and more. With a focus on ethical and customer-friendly banking, we aim to build a world-class institution in India. Our technology-led approach enables seamless services for our 40M+ customers, emphasizing social responsibility, financial inclusion, and ESG goals. Role Description This is a full-time on-site role as an Associate Relationship Manager at IDFC FIRST Bank. The role involves day-to-day tasks related to Sourcing the new leads through open market, DSA and Connector, cultivating client relationships, promoting bank offerings, and contributing to the growth of the bank's customer base. Qualifications Excellent interpersonal and communication skills Strong customer service orientation Ability to build and maintain relationships Knowledge of Home loan and Loan against property Experience in sales or relationship management Bachelor's degree Show more Show less

Job Requirements Job Requirements Role/Job Title: Relationship Manager-Gold Loan Business: Rural Banking Roles & Responsibilities Build the Gold loan Asset book to ensure scale and quality in the branch. Maintain pristine portfolio quality across all buckets Ensure Gold loan canvassers productivity of Rs 10 Lakhs Secondary Responsibilities Identification of Gold loan Canvassers. Marketing activities across branch catchments. Key Success Metrics Portfolio Growth, Portfolio Quality Marketing Activities to promote gold loans. Education Qualifications Graduation: BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate. Experience: 1-5 years of relevant experience. Show more Show less

Job Requirements Job Requirements Role/Job Title: Associate Relationship Manager-Liabilities Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Primary Responsibilities Lead Area Mapping in the catchment and maintain accurate and timely daily activity / Sales reports. Prepare Wish list of customers through cold calling and promotion activities to drive awareness about the bank and products across the catchment area. Ensure completion of account opening formalities with strict adherence to KYC norms. (Field verification Mandatory) Engage customers with multiple products at the time of account Opening. (viz: Mobile banking / Net banking registration / Recurring Deposit-Fixed Deposit activation) Ensuring account activation and subsequently maintaining the health of account. Ensure superior customer service to capture larger wallet share of population. Spearhead resolution of customer queries and issues. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Ensure compliance as per the bank requirements. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Secondary Responsibilities Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0 to 2 years of relevant branch banking experience. Show more Show less

Job Requirements Job Requirements Role/Job Title: Relationship Manager-Personal Loan Function/ Department: Rural Banking Job Purpose The role entails building and deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to identify Business owners / entrepreneurs in the defined catchment and assess their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Drive Personal Loan business through assigned bank branch. Create and drive alternate channels for sales along with regular channels. Open new avenues for business through corporates. Mentor, guide & motivate the sales team to meet the required target/productivity. Recruit & train team members from time to time. Keep empaneling new corporates for Personal Loan sourcing. Conduct marketing/promotional activities to enhance visibility of PL. Give regular feedback to product, credit & process for improvement. Coordinate with credit, operation to ensure best in class TAT. Maintain high level of collection efficiency. Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual loan booking targets. Contribute to penetration of PL self-sourced high value business in Rural markets through self-lead generation and as per needs of customer offer the PL. Monitor high collections efficiency through discipline and drive. Gather latest Market intelligence and track and benchmark against best practices in competitor banks and NBFC. Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers. Recommend process changes in order to improve service efficiency and quality across the branch network. Manage a team of field officers, taking responsibility of their development and attrition. Develop and implement livelihood advancement and community development initiatives. Managerial & Leadership Responsibilities Attract and retain best-in-class talent for key roles in their reporting structure. Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements. Enable teams to drive growth targets by providing necessary support. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 5 to 10 years of relevant rural banking experience. Show more Show less

Job Requirements Role/ Job Title: Territory Manager- Consumer Durable Loan Function/ Department : Sales Job Purpose The role entails scaling up the business for the Consumer Durable Loan lending for a designated area by delivering banking needs to the customers in the most cost efficient and technology effective manner. Role will closely collaborate with Retail team - Product Head, Operations, Sales, IT, Credit, BIU for same. This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC First becomes the primary bank for all banking needs. Roles & Responsibilities Acquisition of Consumer Durable Loan customers in the identified segment and reference generation from the specified catchment area. Grow the AUM base for Consumer Durable Loan lending solutions and ensure that the overall revenue, cost, profitability and portfolio quality targets are met. Collaborate with the Product Head Consumer Durable Loan to ensure that the customers are offered the best in class solutions funding/multi funding requirements and key DST's are appropriately incentivized. Ensuring quality portfolio by minimizing delinquency and rejection. Extensive knowledge and understanding of retails assets, products and operations. Identifying the changing market trends, channel development for acquiring business and provide high quality customer service. Design a fulfilling customer journey leading to customer delight and making IDFC First their banking partner of choice. Ensure the successful adoption of internal compliances & regulatory framework across the business. Education Qualification Graduation: Any graduate Experience : 2-5 years of relevant experience Show more Show less