Job Description

Job Requirements Job Description: Banker-Customer Experience at IDFC FIRST Bank Company Overview IDFC FIRST Bank is a leading private sector bank in India, committed to providing innovative and customer-centric financial solutions. We are looking for a dynamic and customer-focused individual to join our team as a Banker-Customer Experience at our branch in Indore, Madhya Pradesh. Job Title: Banker-Customer Experience Job Type: Full-Time Job Category: Branch Operations & Branch Customer Service Department: Retail Banking > Branch Banking > Branch Location: Indore, Madhya Pradesh, India Additional Parameters Minimum 2 years of experience in banking or customer service Excellent communication and interpersonal skills Strong knowledge of banking products and services Ability to work in a fast-paced and target-driven environment Willingness to work flexible hours, including weekends and holidays Job Summary As a Banker-Customer Experience, you will be responsible for providing exceptional customer service and ensuring a smooth and efficient banking experience for our customers. You will be a part of our branch operations team and will report to the Branch Manager. Key Responsibilities Greet and assist customers in a friendly and professional manner Understand and address customer needs and provide appropriate solutions Process customer transactions accurately and efficiently Promote and cross-sell banking products and services to customers Maintain a clean and organized branch environment Adhere to all banking regulations and policies Meet and exceed individual and branch targets Collaborate with team members to achieve branch goals Continuously update knowledge of banking products and services Handle customer complaints and resolve issues in a timely manner Qualifications Bachelor's degree in Business Administration, Finance, or related field Minimum 2 years of experience in banking or customer service Excellent communication and interpersonal skills Strong knowledge of banking products and services Proficient in MS Office and banking software Ability to work in a fast-paced and target-driven environment Customer-centric mindset with a passion for delivering exceptional service Ability to work independently and as part of a team Willingness to learn and adapt to new technologies and processes Fluency in local language and English is preferred We Offer Competitive salary and benefits package Opportunities for career growth and development A positive and inclusive work environment Training and support to enhance your skills and knowledge Recognition and rewards for outstanding performance If you are a self-motivated and customer-focused individual looking for a challenging and rewarding career in banking, we would love to hear from you. Apply now and join our team at IDFC FIRST Bank as a Banker-Customer Experience. Show more Show less