Identity Fraud Operations

The purpose of this role is to lead services within fraud operations and facilitate the provision of efficient and high-quality service to internal and external customers. You will work with service portfolio leads to provide recommendations to uplift standards, policies, strategies, and best practices as identified through investigations, customer feedback, and colleagues" input. Your key responsibilities will include effectively coaching, motivating, and enabling a team of individual contributors to maintain high performance and engagement. You will collaborate and engage with internal and external stakeholders on fraud investigation and prevention. Additionally, you will be responsible for preparing reports and insights on relevant investigations and received alerts. You will also be expected to drive and deliver key change initiatives to address current and future capability needs of the business. Proactively managing risks, meeting all policy and compliance requirements, testing controls, adhering to processes and procedures relevant to the role, and escalating events, issues, and breaches as they are identified are also essential aspects of this role. To be successful in this role, you should have 10+ years of experience in FinCrime Operations with subject matter expertise in Fraud Operations. You should also understand Active Operation Management (AOM) or similar operational management principles focused on driving the correct operational outcomes. Additionally, having 3+ years of experience in leading small to medium-sized teams will be beneficial.,