Identity Fraud Operations

You will lead services within fraud operations to ensure the provision of efficient and high-quality service to internal and external customers. Collaborating with service portfolio leads, you will make recommendations to improve standards, policies, strategies, and best practices based on investigations, customer feedback, and colleagues" input. - Coach, motivate, and empower a team of individual contributors to maintain high performance and engagement - Collaborate with internal and external stakeholders on fraud investigation and prevention - Prepare reports and insights on relevant investigations and received alerts - Drive key change initiatives to address current and future capability needs of the business - Proactively manage risks, meet policy and compliance requirements, test controls, adhere to processes and procedures, and escalate events, issues, and breaches - 10+ years of experience in FinCrime Operations with subject matter expertise in Fraud Operations - Understanding of Active Operation Management (AOM) or similar operational management principles - 3+ years of experience in leading small to medium-sized teams,