ICT Program Director

ICT Program Director

What You Will Do: Key Responsibilities

• Align with Cradlepoint's strategy

  in large and complex business engagements, ensuring program initiatives support overall company goals.

• Scope the customer solution

  in such engagements and proactively identify potential up-sale opportunities to expand business value.

• Drive the definition of the total customer solution

  in collaboration with the assigned solution team, ensuring comprehensive and effective proposals.
• Take

  responsibility for overall program planning

  and meticulously manage all assignments under the specific program.

• Manage the operational relationship with the customer

  , including overseeing contract execution strategy and mitigating risk exposure.

• Secure compliance

  to both contractual requirements and internal business case objectives.
• Build

  strong customer relationships

  across all levels of client organizations.

• Coach the team

  for their professional growth and development, and actively recognize talent within the program structure.
• Support

  asset development, organizational set-up, and growth

  , aiming to drive forward our Professional Services culture.

Required Qualifications

• PMP certification is mandatory.

• Knowledge of

  CPPM Methodology

  (Cradlepoint Program/Project Management Methodology, or equivalent industry standard).

• Technical expertise of Packet Core is mandatory

  for the role.
• Experience managing

  PACO projects (Packet Core)

  either locally or globally.
• Familiarity with the

  Cradlepoint Portfolio

  (or equivalent comprehensive technology portfolio).
• Proficiency in

  Mediation through stakeholder management and communication

  .
• Expertise in

  Project Portfolio Management

  .
• Strong capabilities in

  Program/Project Finance Management

  .
• Experience with

  Business Modeling

  .
• Strong

  Commercial Management

  skills.
• Proven ability in

  Value Creation

  .
• Demonstrated skills in

  Coaching and Mentoring

  .
• Proficiency in

  Consultative Selling

  .
• Experience in

  Program Management CSS

  (Customer Solution Sales, or similar large-scale program management in a sales context).
• Strong

  Financial Acumen

  .
• Excellent

  Market insights

  .
• CFR background is preferrable (Customer Facing Role background).